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Stayed for two days but got charged for three days and a late check out.
Manager completely unreasonable.
Even called their corporate office and never heard back.
I’ll never stay at another extended stay againMore
Thank Seth O
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 31 July 2018
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize...More
Late check in around 1 Am. Sheet for pull out bed wasn't there. Had to ask for it on the front desk.Bathtub was dirty .no time to complain since we were tired due to flights from east coast. In the morning we realized how room...More
Thank Vlad T
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 15 July 2018
Vlad, thanks for being our guest. We sincerely apologize for the housekeeping issues and are sorry that our grab-and-go breakfast offerings weren’t to your liking. Your feedback has been shared with appropriate individuals in an effort to improve our service and facilities going forward. Please...More
Great service. Housekeeping keeps my rooms clean every time I stay here .Tiye and Senada and Jerrod is always very nice to me and hard working.Amit is very polite when checking me in and always gives good service .Thanks for allowing me the pleasure to...More
Thank Jacques F
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 18 June 2018
Jacques, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to know that you loved your stay. We look forward to sharing...More
The night staff were very friendly and courteous when we checked in. Our room was in the 3rd floor close to the elevator. The pull out sofa had a mattress but no sheets. We had to ask for sheets at the front desk which they...More
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 13 April 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
Plan was to stay 2 months at this location, I'm moving to another hotel after only 13 days. Within that time I have not had my room cleaned, even after numerous conversations with the manager. Was told to bring my dirty towels to front desk...More
Thank Darla E
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 2 March 2018
Darla, thank you for your feedback. We apologize for the difficulties during your stay with us. Your feedback is important, so we are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give...More