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Sheraton Agoura Hills Hotel

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Sheraton Agoura Hills Hotel
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454 Reviews from our TripAdvisor Community

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Showing 439: English reviews
Bellingham, Washington
Reviewed yesterday NEW

Our "go-to" hotel whenever we visit family and friends. This Sheraton is perfectly located for our visits to Simi Valley, Moorpark, the San Fernando Valley, and shopping in Westlake Village and Thousand Oaks. The rooms are spacious, clean and have a multitude of outlets/ports for charging a laptop, phones, etc. Service in the bar area is friendly, and the menu...

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Helpful?
Thank Rick L
Reviewed 6 days ago NEW

I was there on business trips several times. Very standard & welcoming Sheraton hotel: front desk staffs, facilities, heated pool, lounge....etc. I especially loved its location: go through the hill you will be at Zuma beach, WOW! Overall Thousand Oaks is a very lovely town. Would return for sure.

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Helpful?
Thank Yi Y
Seattle, Washington
Reviewed 1 week ago

I have stayed at this hotel twice and this second time is the last. Agoura Hills is not a cheap area and I have high expectations. However, for $140 with tax, prepaid with AAA discount, I got what i paid for. I was given a Handicap room. I am not Handicapped. I am pretty sure that if I parked in...

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Helpful?
1Thank scott m
Ronald R, Manager at Sheraton Agoura Hills Hotel, responded to this review

Thank you for patronage of the Sheraton Agoura Hills Hotel and taking the time to share your valuable feedback from your recent stay with us. We sincerely apologize that you did not enjoy your room and have shared your concerns with the appropriate managers. We take your feedback very seriously as we take great pride in the product and service...

London, United Kingdom
Reviewed 1 week ago

Good quality hotel in convenient location. Breakfast was a pleasant experience with very good service. Not so sure about charging for parking in a standard outside car park. That smacks of taking advantage, because no one is going to walk or take public transport to this hotel.

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Helpful?
1Thank davesH6006PZ
Reviewed 1 week ago

Very nice hotel wit, tasteful decor througout. Efficient check-in and a large (payable) car park. The room was modern and well furnished with the expected amenities. Large, comfy bed with good quality linen and a quiet room with no disturbance for a good night's sleep. We dined here too and were pleasanty surprised at the variety, quality and price added...

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Helpful?
Thank Aitch222
Carlsbad, California
Reviewed 1 week ago

I booked this hotel with two rooms for four of us. Needed connecting rooms for my daughters. I booked at least 2 months in advance if not more. We checked in early in the day and they said they would let us know when the room was ready. We went out, came back at 3:00 PM!!. ROOM STILL NOT READY...

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Helpful?
Thank cbad2017
Management response:

Please accept my sincere apologies for our failures. I promise your experience is far from typical. Service is paramount here so I'm shocked to read about your experience. I don't know how it happened but I assure you your review comments will be the main subject in our service meeting this week. We are not a new property and we...

Los Angeles, California
Reviewed 2 weeks ago

The staff was amazing and the room was perfect. I was only there for about 6 hours but it was money well spent. I had 6 tubs of food for a race I was staffing and they wonderful front desk folks let me keep everything on the luggage cart. The room was lovely and the food was delicious!

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Helpful?
Thank danielsH4484BG
Management response:

Thank you taking the time to review our hotel the Sheraton Agoura Hills Hotel. I appreciate your feedback and am delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Warm regards, Josh

Charlotte, North Carolina
Reviewed 2 weeks ago

Lovely hotel. Spacious Rooms. Fabulous service. Extremely clean and fresh. Beautiful grounds. Quiet for sleep. Delightful catering for group events. Room service was quite nice and timely. (One problem: would like to have better access for phone chargers. No plugs for anything electric at the night stand. No UPC connection on the desk either. Had to make a trip to...

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Helpful?
Thank joyV5643BR
Management response:

Thank you for taking the time to review our property. I hope we have the chance to serve you again in the future. Regards, Josh

Sacramento, California
Reviewed 2 weeks ago

Very satisfied with everything from service, food, professionalism, courtesy and attentiveness of staff etc. The only problem is, and this is huge to me, the bed is WAY TOO HIGH for someone in a wheelchair. And this was a wheelchair accessible room! Imagine trying to transfer when the bed is 18" higher than the wheelchair...

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Helpful?
Thank jafsacramento
Ronald R, Manager at Sheraton Agoura Hills Hotel, responded to this review

We are very happy to hear that you had a wonderful experience here at the Sheraton Agoura Hills Hotel. Thank you so much for the glowing review and rating! Please contact me at rreyes@sheratonagourahills.com on your next visit so we can lower the bed prior to y0our arrival. See you soon!

Dallas, Texas
Reviewed 2 weeks ago

Great location for this business trip. Friendly staff, well appointed rooms. Great breakfast buffet. Received excellent service. Would recommend for business or pleasure trip. Quiet rooms. Good workout area.

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Thank 133christyw
Ronald R, Manager at Sheraton Agoura Hills Hotel, responded to this review

Thank you so much for your fantastic review! We truly appreciate your patronage of our hotel and looking forward to serving you soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the Santa Monica Hills, our hotel has breathtaking views in every direction. If you're planning an event in the area, check out our meeting rooms, banquet space, and ballrooms. ... more   less 

Additional Information about Sheraton Agoura Hills Hotel

Address: 30100 Agoura Road, Agoura Hills, CA 91301 (Formerly Renaissance Agoura Hills Hotel)
Region: United States > California > Agoura Hills
Price Range: €123 - €235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Agoura Hills Hotel 3.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Agoura Hills Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Agoura Hills Hotel staff and other travellers.
1 question
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San Luis Obispo, CA

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Questions? Get answers from Sheraton Agoura Hills Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else...”
 of 5 bubbles scottmP9268XJ, 13 Feb 2017 | Read review
“Try to get above 2nd or 3rd floor and on an end. Much quieter. 5th floor is best”
 of 5 bubbles jrodenhausen, 26 Dec 2016 | Read review
“I like to stay on the west side of the building. there is a side enterence there and parking is much less congested than on the east side.... from car to room in 2 minutes”
 of 5 bubbles korvesm, 16 Dec 2016 | Read review
“Get a room that faces the back of the hotel if you want super quiet. If you want a view, get a room that faces the mountains.”
 of 5 bubbles Sheryl731, 31 Oct 2016 | Read review
“ask for room facing the mountains”
  • view from hotel room
  • the world comfiest bed (I'm my opinion!)
 of 5 bubbles 933neilg, 25 Oct 2016 | Read review
5 of 5