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Willard InterContinental Washington

3,248 reviews
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Traveller (1463)
Room & Suite (563)
Dining (124)
Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“cafe du parc”(196 reviews)
“peacock alley”(79 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
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Reviews (3,248)Write a Review
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2,130
635
178
68
47
Show reviews that mention
All reviewscafe du parcthe round robin barpeacock alleywhite housemint julepwashington monumentbeautiful hotelclassic hotelroom servicebeautiful lobbyperfect locationnational mallmini baran upgraderoom was largeturn down servicetwo blocks
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701 - 705 of 3,058 reviews
Reviewed 22 February 2017 via mobile

Beautiful rooms and lobby, impeccable service from the bell hop to the front desk. Stayed the weekend, hotel very close to the monuments and historic points of interest. Would of gave five stars - yet odd- one bolt on the toilet seat was busted -...More

Thank Greg R
Response from GM_The-Willard, General Manager at Willard InterContinental WashingtonResponded 26 February 2017

Thank you for your review. While we're pleased to hear you found our service to impeccable, we are disappointed to hear of the shortcoming you experienced during your stay. While we never wish for our guests to experience any shortcomings during their visit with us,...More

Reviewed 21 February 2017 via mobile

Words cannot express what a magnificent hotel this is. It didn't start that well since I requested early arrival and the room wasn't ready. When my wife and I returned 2 hours later the room still wasn't ready but the lady at the front desk...More

Thank Mike E
Response from GM_The-Willard, General Manager at Willard InterContinental WashingtonResponded 26 February 2017

Thank you for the 5-star review. While we can't guarantee early check-in, our staff work incredibly hard to ensure rooms are ready as quickly as possible. While we do apologize that your requested room was not quite ready upon your arrival, we're delighted to hear...More

Reviewed 21 February 2017

Beautiful hotel. The history, location and service makes this hotel worth a visit. Particularly enjoyed early breakfasts in Café du Park with top notch service before exploring the city for the day. We'll be back!More

Review collected in partnership with this hotel
Thank tonimJ4969PB
Response from GM_The-Willard, General Manager at Willard InterContinental WashingtonResponded 26 February 2017

Thank you for the 5-star review. We're happy to hear you had a wonderful stay at The Willard and pleased to learn that you particularly enjoyed early breakfasts in Cafe du Parc. As we always say, a good day begins with breakfast, a great day...More

Reviewed 21 February 2017

The property was elegant, the room was very spacious and comfortable. The food was very good. Unfortunately, they nickel and dime you to death. From the Internet, the parking, even using their business center.More

Review collected in partnership with this hotel
Thank Mary Beth C
Response from GM_The-Willard, General Manager at Willard InterContinental WashingtonResponded 26 February 2017

Thank you for your review. Here at The Willard we strive to ensure that the guest experience is nothing short of perfect. Feedback like yours helps us in achieving this. We hope to have the opportunity to welcome you again soon. Regards, Patrick Birchall General...More

Reviewed 20 February 2017

The Willard is pricing itself and considers itself a top quality hotel. The decor and room size is up to those standards, but some smaller things are forgotten. First issue- incredibly overpriced room service. A bottle of wine that costs $10 at a grocery costs...More

Review collected in partnership with this hotel
1  Thank sarahgC530ZD
Response from GM_The-Willard, General Manager at Willard InterContinental WashingtonResponded 25 February 2017

Thank you for taking the time to share feedback on your recent stay at The Willard. We are disappointed to hear of the shortcomings you experienced during your stay and are deeply concerned to hear of items that were lost. The safety and security of...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Internet
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$213 - US$657 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Business Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$213 - US$657 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#8 Business Hotel in Washington DC
#8 Luxury Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1463)
Room & Suite (563)
Dining (124)
Hotel & Grounds (1069)
Bathroom (102)
Business Centre & Event Rooms (9)
Family and Play Areas (3)
Questions & Answers
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BChupka
3 January 2018|
Answer
Response from BChupka | Reviewed this property |
The coffee maker was a problem as the regular caffeinated coffee and creamer were replaced. My husband finally walked to Corner Bakery for a proper cup of coffee (in very cold temperatures!). Luckily it is located across... More
0
Votes
jab58
20 November 2017|
AnswerShow all 4 answers
Response from acey2000 | Reviewed this property |
Yes
0
Votes
mike_p_184
21 September 2017|
AnswerShow all 3 answers
Response from mnlakesgirl2 | Reviewed this property |
Don't think so, but may vary by room. May want to ask hotel.
0
Votes
Room Tips
"Almost nothing has a view of any kind. We hoped for something dramatic with a view of the monuments. All we..."
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"A great getaway for the family or couples"
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"Go elsewhere."
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"Ask for a view of Pennsylvania Ave - you're in the most powerful city in the world....see it!"
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