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Kimpton Mason & Rook Hotel

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Kimpton Mason & Rook Hotel
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344 Reviews from our TripAdvisor Community

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Showing 325: English reviews
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Reviewed 3 days ago NEWvia mobile

Very nice property. Very clean and spacious room great customer service with staff. Loved the free wine and Apps as well at happy hour. Whole foods and an Awesome coffe bar right around the corner . Very hip area with nice shops and restaurants within walking distance.

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Helpful?
Thank templerob
Reviewed 3 days ago NEW

I visited Kimpton Mason & Rook in November 2016, and let me start off with the basics. The rooms are big, contemporary, clean and modern. If you're lucky, you'll have a calming city-view as well. However, one of the best things about this hotel is the location, situated centrally on Rhode Island Ave, it's in walking distance to the National...

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Helpful?
Thank Lars Christian ... S
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

Thank you for staying with us and for finding the time to share your experience! It's always so great to read that our guests are exploring this awesome neighborhood. We're getting closer and closer to "rooftop season" with the weather we've been having. The lounge is open and the pool is just a few weeks away. Come see us again...

New York City, New York
Reviewed 4 days ago NEW

I booked 3 colleagues in this hotel for business in the DC area and it was constant issue after issue. The valet "lost" their production vehicle for 45 minutes. One co-worker had room service knocking on their door demanding them take food that they never ordered. Front desk were unfriendly and unhelpful. The hotel charged personal cards for Hotel Resort...

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Helpful?
Thank MissHeartcore
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

Wow. This sounds pretty chaotic. I'm terribly sorry. I've taken a look at this with our team to ensure we do better moving forward. If we still need to sort out the charges drop me a line. Sincerely, Donte

Reviewed 4 days ago NEWvia mobile

Great location near 14th street. We went out every night based on great recommendations from the hotel. 14th street is very active young sophisticated and fun. Loved the restaurant in the hotel and the roof top pool. Staff was great.

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Helpful?
Thank Hello1220
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

Thank you for sharing this awesome feedback. I'm glad your group had a great time exploring the neighborhood. 14th street can't be beat! Hope to have you back soon. Sincerely, Donte

Houston, Texas
Reviewed 5 days ago NEW

Valet was a mess. Never offered a car ticket, didnt bother to ask if we were returning or checking in. Never received any type of check in assistance. WORST part was our room was not ready at check in time. We were only there for one day, and needed to change after a 5hr car drive. No type of apology,...

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Helpful?
Thank Manoj B
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

Ouch. This is tough to read. So, I'm sure the experience was even less pleasant. I'm really sorry about the disconnects during your visit. I'm glad we had an opportunity to chat on the phone and I truly hope you take me up on my offer to give the hotel another try when your travels bring you back to our...

Seattle, Washington
Reviewed 5 days ago NEW

There are a lot of hotels to choose from in the District but if you want a modern hotel with an excellent staff, this is the place for you. The staff is exceptional and so often make the difference between an ok stay and a great one. My room was large and nice. Their restaurant has a great happy hour....

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Helpful?
Thank Catherine P
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

Thanks so much for the 5-star review! It's so great to read that the team showed you fantastic time during your stay with us. Come back soon. We're also looking forward to your next visit. Sincerely, Donte

North Vancouver, Canada
Reviewed 6 days ago NEW

This hotel is quite nice, modern and in a great location with a very nice roof top bar. The room was neat and modern with a great desk so if you are on business you will appreciate it. A good sized TV and a big bathroom with a huge shower but no bathtub. The room was clean but not sparkling...

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Helpful?
Thank Don B
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

Thank you for the visit and for taking the time to share some feedback. We really appreciate. I'm sorry about the issues with housekeeping and breakfast. I've shared your comments with our team to ensure we make some adjustments and get it right moving forward. It's great to hear that you'd stay with us again. We hope to have you...

Reviewed 1 week ago via mobile

Stayed here on business with my wife. Have stayed at e wry major DC hotel throughout the years and I must say this one is one of the best at a significantly reduced rate! The experience was in keeping with Kimpton's commitment to friendliness and comfort. The hotel is new. It's extremely clean and well-organized. In many ways, it feels...

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Helpful?
Thank Marlon C
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

What an amazing review! Thank you so much for the feedback. Le Diplomate is a neighborhood favorite and it's great to hear that the team took great care of you at the hotel. Sometimes a little wine goes a long way. Come see us again soon. We'd love to have you back. Sincerely, Donte

Reviewed 1 week ago

Rooms were spacious with flat screen Tv's in every room. The bathroom are beautiful with a huge shower though there was no tub. The staff was very attentive and got to know me by name. They were knowledgeable about the area and had great suggestions for tours and activities, One night we jokingly mentioned that we needed wine and a...

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Helpful?
Thank Christine V
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

Thank you so much for this review. It's always great to hear stories of the team going above and beyond for our guests. I'm really sorry about the temperature issue in the meeting room. We'll get that figured out. Come see us again soon. Next time we'll have to get you into one of the rooms with the soaking tubs....

Tenafly, New Jersey
Reviewed 1 week ago

This hotel was in a great location and the staff was very accommodating. The room was very large and comfortable with a big TV screen and other nice amenities. The bed was comfortable, I would chose to stay here again.

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Helpful?
Thank MicheleDawn
DontePJohnson, General Manager at Kimpton Mason & Rook Hotel, responded to this review

Thank you for staying with us and for taking a moment to post a little feedback. I'm glad you had a great time with us. Visit again soon. We'd love to have you back. Sincerely, Donte

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of D.C.'s dynamic 14th Street neighborhood, Kimpton Mason & Rook, is the city's newest locale for work and play and serves as a perfect starting point to enjoy the District's most popular bars, restaurants and boutiques. The hotel features 178 rooms - some of the largest in the city - including 18 luxurious suites which effortlessly exude the sophistication of a stylish retreat. Adjacent to the hotel is Radiator, a culinary-focused cocktail bar featuring contemporary American small plates with global influences imagined by Executive Chef Jonathan Dearden. ... more   less 

Additional Information about Kimpton Mason & Rook Hotel

Address: 1430 Rhode Island Ave NW, Washington DC, DC 20005-5401 (Formerly Helix Hotel)
Region: United States > District of Columbia > Washington DC
Price Range: €200 - €457 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kimpton Mason & Rook Hotel 4.5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Kimpton Washington Dc
Hotel Style:
#6 Green Hotel in Washington DC
#15 Luxury Hotel in Washington DC
#78 Business Hotel in Washington DC
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Questions & Answers

Here's what travellers have asked, with answers from Kimpton Mason & Rook Hotel staff and other travellers.
11 questions
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3 months ago
California
Detroit, Mi
Detroit, Mi

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Questions? Get answers from Kimpton Mason & Rook Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooftop pool/bar”
larschristianlunds, 20 Apr 2017 | Read review
“Pick another hotel”
ManojB857, 18 Apr 2017 | Read review
“The view from the rooms along the back is pretty much an alley. Ask for a corner room.”
christinev754, 14 Apr 2017 | Read review
“Away from open patio on first floor”
caroles74, 10 Apr 2017 | Read review
“For privacy reasons, avoid a room in the corner of the building. You'll be too close to the window of the next room over.”
JeroenBours, 10 Apr 2017 | Read review
5 of 5