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Residence Inn Washington, DC/Capitol

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333 E St SW, Washington DC, DC 20024-3221
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (229)
Room & Suite (190)
Dining (23)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Washington, DC/Capitol
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#78 of 153 hotels in Washington DC
Location
Cleanliness
Service
Value
Travellers' Choice

Looking for a place to stay in Washington DC? Then look no further than Residence Inn Washington, DC/Capitol, a family-friendly hotel that brings the best of Washington DC to your doorstep.

Residence Inn Washington, DC/Capitol offers guests an array of room amenities including a flat screen TV, a kitchenette, and air conditioning, and getting online is possible, as free wifi is available.

The hotel offers a concierge, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to parking.

Close to some of Washington DC's most popular landmarks, such as National Mall (0.6 mi) and The Pentagon (0.6 mi), Residence Inn Washington, DC/Capitol is a great destination for tourists.

If you’re looking for a diner, consider a visit to Ben's Chili Bowl, Lincoln's Waffle Shop, or Jimmy T'S, which are all conveniently located a short distance from Residence Inn Washington, DC/Capitol.

If you’re looking for something to do, National Museum of African American History and Culture (1.0 mi), U.S. Capitol (0.7 mi), and Smithsonian National Museum of Natural History (0.8 mi) are a nice way to spend some time, and they are all within walking distance of Residence Inn Washington, DC/Capitol.

We’re sure you’ll enjoy your stay at Residence Inn Washington, DC/Capitol as you experience everything Washington DC has to offer.

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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast buffet
Kid-friendly buffet
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Sun deck
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Stovetop
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Hotel links
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Popular mentions
YorktownBob wrote a review Yesterday
Yorktown, Virginia130 contributions89 helpful votes
Room was nice and the hotel was well maintained despite its age. Front desk was always empty. When I arrived I waited for some time and finally called the hotel to let them know I was at the front desk. When helped the service was good. This facility is still very limited in services.
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Date of stay: June 2021Trip type: Travelled on business
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Lisa Jackson wrote a review May 2021
1 contribution
Thank you for a great experience and the friendly staff for a small gathering for Howard University graduation viewing. The hotel staff made the experience well worth the disappointment of not being able to attend the graduation in person. The hotel stay was extremely COVID friendly and everyone adhered to the guidelines. Thank you to the General Manager for managing a well run hotel!
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Date of stay: May 2021
Rooms
Service
Sleep Quality
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Brittany A wrote a review May 2021
Richmond, Virginia2 contributions
As a Marriott Bonvoy member, I have a certain expectation for a Marriott property. This property definitely did not hit my expectations. We went to the Capitals game and got back to our room around 11pm. Keep in mind that we set our room at 65 before we left for the game. Our room was 70 when we got back. I notified the front desk and didn’t get a message back until 2:30am. At that time the response was if you get came in from outside you will need to give it 15 mins to cook off or we can change rooms. Not at 2:30am, am I changing rooms. The tiny air vent that is in the room was not pumping out cold air. So let’s just say it was a miserable sleep. We were supposed to go to a museum today where we already had tickets but after a horrible nights sleep, we decided to head home. I also purchased my rate through a package deal on the Bonvoy app. The rate included checkin early, late checkout and a $10 food credit. Well I had to remind the front desk of the package because it was saying we had to checkout by 11am. Then the $10 food credit. Well no one told us that had to use that in the gift store and not at the desk. It was just an unpleasant experience when having such high expectations. Definitely will not come back to this hotel when in DC again.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Louise McCullum, Guest Services / Front Office at Residence Inn Washington, DC/Capitol
Responded 4 weeks ago
Dear Valued Guest, Thank you for taking the time to give me feedback about your stay at our hotel. We appreciate your feedback and allowing us the opportunity to address your concerns. We strive to provide the best quality services available; therefore, it is regrettable when our product or service levels do not match the expectations of our guests, as was the case in your situation. Providing first-class customer service is a trademark of Marriott Hotels. I sincerely apologize for the inconvenience you experienced with your overall stay at our hotel. I have forwarded your comments to hotel manager to investigate. Again, thank you for staying with us during usual time like these. If your travel plans bring you back to this area I hope you will stay with us and give us another change to regain your trust. Sincerely LouiseM
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Alpha Master wrote a review Apr 2021
Cocoa Beach, Florida67 contributions43 helpful votes
When you first walk in there was no one at front desk and it’s self parking but parking was difficult. Once we got to our room there was a dehumidifier to welcome us and rags bye the fridge. We tried to call front desk to see what was happening but the first phone didn’t work but the bedroom phone worked. An employee came quick apologize and gave us new keys. But the story doesn’t end there because there were glass shards in the first bathroom and the toilets were uncomfortable. They had a note on the fridge witch explain what the hotel had but on ours when we turned it over someone wrote on it. With the glass there is a blood stain.
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Date of stay: April 2021
1 Helpful vote
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Response from Louise McCullum, Guest Services / Front Office at Residence Inn Washington, DC/Capitol
Responded 18 Apr 2021
Dear Valued Guest, Thank you for taking the time to give us feedback in regards to your recent stay at the Residence Inn Capitol. We sincerely care about your experience and work hard to exceed your expectations. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. If at all possible, I would appreciate speaking with you directly regarding your comments. At your convenience, feel free to contact me at 202.484-8280, ext. 7102. I look forward to speaking with you. Sincerely
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HastaLaVista66 wrote a review Apr 2021
1 contribution
Let me first say I am a MARRIOTT titanium for life rewards member and I have been very loyal to Marriott for nearly 20 years. As with any hotel chain, you have some good stays and some not so good… But there are some hotel stays that will never be forgotten. This is one of those stays, and not for a good reason. I stayed at this sorry excuse for a hotel in early April, for one week. All I can say is if you stay at a hotel and expect customer service, working air conditioning, water that is not suddenly turned off during your stay, toiletries in your room, clean towels, a couch without stains, lamps with functioning lightbulbs, functioning TV remote controls, coffee for your coffee maker (I had to go to the store to buy coffee, as hotel ran out), and responsiveness from management when problems are brought to their attention… Then you should steer clear of this hotel at all costs. It failed on every level during my stay. My family and I had a miserable stay at the Residence Inn D.C Capitol. The problems began within an hour of us checking in, when we were placed in a room without any functioning air conditioning, and sealed up windows, so there was no way to open a window and let in a breeze. I brought this to the attention of the front desk, and they first told me that I just needed to give the AC time to cool since we had just checked into the room. After two hours of sweltering in this room, they finally agreed to send up an engineer who was unable to fix the thermostat after two visits and then decided to leave the hotel for the night and not answer any calls when the problems continued. I asked for a room change, and I was told that there was no comparable room available even though it was obvious the hotel was minimally occupied. We had to just deal with it through the night because we needed a two bedroom room and we were told this was the only one available. We asked for fans, and we were initially told the hotel had no fans… I pressed the issue, and surprise surprise a couple fans eventually showed up. The front desk could not have been any less helpful, they were clearly annoyed that we were having issues with our room. The next day we moved into another 2 bdrm room that suddenly appeared available. Upon checking into that room, we found that the kitchen, which was supposed to be completely stocked with plates, utensils, paper towels, dish washing liquid, dishwasher soap… Was completely cleaned out. None of these items were in the kitchen. Again had to call down to the front desk. Housekeeping eventually came up and said they did not have any of these items that we needed, and they would have to take them from another room. There were so many other problems, the bottom line is I spent the first 24 hours of my trip to Washington DC dealing with one problem after another. In the end, it was clear that no one cares about the customer at this hotel. They have a seriously malfunctioning air conditioning system in that hotel. After I continued to ask why our second room would not cool, the engineer finally admitted to me that this is a common complaint at that hotel and they just don’t have functioning air-conditioning and they do not tell this to the guests when guests complain. They just act as if it’s a isolated issue with one room, but he told me it was a hotel-wide problem. Sleeping in a 80+ degree room for one week is no fun, and no one should have to pay for this. Not to mention the other problems... I contacted the front desk a number of times to ask that the general manager call me. She was never available when I would call. My requests were completely ignored, and upon my return home I sent a very thorough email to the general manager of the hotel. Her name is Deidra Davis. She had not responded to me, it’s been a week since I reached out. I reached out again through email today and a phone call. The hotel front desk told me that they had no idea where she was and they were frustrated as well. I have been completely ignored. I simply can’t believe that the MARRIOTT brand would believe it is OK to treat any customer the way I have been treated, much less a 20 year customer at the highest level of their rewards program. There are so many great hotels in Washington DC, thousands of hotels in one city. It would seem to me like hotels would be very customer service oriented, especially now when people are not traveling and hotels rely on every dollar customers are spending. We will never return to this hotel, all of the problems were bad enough, but the fact that the general manager doesn’t care enough to pick up the phone or send an email is the nail in the coffin for this very loyal MARRIOTT member. My recommendation? Stay at any other hotel — any hotel — in Washington DC except the Marriott Residence Inn at the Capitol.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Louise McCullum, Guest Services / Front Office at Residence Inn Washington, DC/Capitol
Responded 18 Apr 2021
Dear Valued Guest, Thank you for taking the time to give us feedback in regards to your recent stay at the Residence Inn Capitol. We sincerely care about your experience and work hard to exceed your expectations. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. If at all possible, I would appreciate speaking with you directly regarding your comments. At your convenience, feel free to contact me at 202.484-8280, ext. 7102. I look forward to speaking with you. Sincerely
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PRICE RANGE
US$167 - US$468 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn washington, dc/capitol hotel washington dc, washington dc residence inn
LOCATION
United StatesDistrict of ColumbiaWashington DC
NUMBER OF ROOMS
233
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Frequently Asked Questions about Residence Inn Washington, DC/Capitol
Which popular attractions are close to Residence Inn Washington, DC/Capitol?
Nearby attractions include Museum of the Bible (0.2 km), The American Veterans Disabled For Life Memorial (0.4 km), and Saint Dominic Church (0.4 km).
What are some of the property amenities at Residence Inn Washington, DC/Capitol?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn Washington, DC/Capitol?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Washington, DC/Capitol?
Guests can enjoy free breakfast during their stay.
Is parking available at Residence Inn Washington, DC/Capitol?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Residence Inn Washington, DC/Capitol?
Conveniently located restaurants include Capitol Bistro, Wall Street Deli, and McDonald's.
Are there opportunities to exercise at Residence Inn Washington, DC/Capitol?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Residence Inn Washington, DC/Capitol located near the city centre?
Yes, it is 0.9 km away from the centre of Washington DC.
Are any cleaning services offered at Residence Inn Washington, DC/Capitol?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Washington, DC/Capitol?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Washington, DC/Capitol offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.