The Ritz-Carlton, Washington, D.C., located in West End, delivers from beginning to end. This is one of our favorite locations in the D.C./Virginia area. We decided to stay in this location not only due to the quality of service and attention we always receive but because it is one of the two Ritz-Carlton pet-friendly locations in D.C. Even though we have stayed before without pets, we barely saw pets around the lobby or hallways, but we decided to give it a chance for the first time. Before arrival, all of our needs were considered, and communication was top-notch. Upon arrival, all of the Ladies and Gentlemen at the front desk went above and beyond to ensure that our dogs were welcomed to the hotel. Once we arrived at the room, the 900 sq. ft. one-bedroom suite was spacious and comfortable. In addition, pet amenities were provided to make our pets extra comfortable. The bathroom is so big, and the shower amenities were just excellent. This is an excellent location since it is close to Georgetown, restaurants, and other great places in the D.C. area. I highly recommend this hotel anytime and appreciate all the attention to detail we always see during our stays. Special thanks to Juan, Shane, Zelek (guest services), Kenneth, and Bradley for going above and beyond and making our stay memorable. It was worth it and a great way to start 2023. …
I stayed at the Ritz-Carlton, Washington DC in July 2022 after a problem at another hotel. The other hotel was fine, but I switched mid-trip for a different kind of experience, and the Ritz-Carlton definitely delivered. The staff at this hotel, from the team at the door to the front desk to housekeeping, made me feel like royalty with their kindness and attentiveness. The hotel itself is gorgeous - elegant yet contemporary, with exceptionally well-appointed rooms. My Platinum status was recognized and honored. I absolutely loved every minute here. I travel often for fun and never hesitate to treat myself. 56 nights with Marriott this year - I can confidently say that this hotel is the best of the best.
We decided to book a last minute trip after Christmas to DC and decided to stay at the Ritz with our family of 4 in a king suite with a sofa bed. The hotel was in a great location, the staff was very friendly and the rooms were spacious and very clean. We had a bed and breakfast package and ordered room service for breakfast. It was all great. Upon check out I noticed they charged us extra for one of the breakfasts because someone had coded it wrong on our bill and the individual who helped us corrected it right away and was apologetic. I would definitely stay in this hotel again.
Stayed here for a quick weekend visit of DC. Facility, service and location were all great. Used Marriott points for the rooms but would highly recommend. Only negative was the quality of the breakfast. Would venture out to one of the many options around the hotel.
AMEX FHR Review Benefits - 100 experience credit for food, 30 each for up to two people for breakfast. We did not receive a room upgrade. If you are Titanium, you will also receive 1000 pt welcome gift. (nothing else because of AMEX FHR) Overall great stay and beautiful hotel, but was a little frustrated with the AMEX FHR experience. I think this is more of a rant towards AMEX but Marriott also dropped the ball. Ritz does a great job of setting a high standard so please don't construe the following comments as criticism, rather an opportunity to improve upon an already great product: With AMEX FHR, the welcome letter granted breakfast for two ($60) and a $100 experience credit. I wasn't expecting to double-dip my Marriott Titanium benefit but felt the 1000 welcome points (valued around $9) did come short on top of no real room upgrade. I think you are better booking directly through Marriott than AMEX. I'm sure Marriott prefers that, too. In addition, the $60 and $100 credit should total $160, but it only totals $108 as 22% of the restaurant bill went to a service charge, before Tax and Tip was even added. Normally that charge is for room service, not during a restaurant visit. Not sure if that's the new norm but it is an erosion of the $160 credit. The food was amazing but at least 50% of your bill goes to the aforementioned service charge, tax, and tip. Our kids loved the "ritz-kids" check-in with bear and treat. It was a very special touch for them.…
This is the only Ritz in the area that we haven’t been to so we gave it a try during a staycation. It is in a nice area and there are plenty of good restaurants nearby. Staff were really friendly and room service was prompt. They didn’t have a kids package like the one in Tyson’s (milk and cookies and tent) but they had kids check-in and a scavenger hunt. My son was happy about getting a prize. We will come back to this location.
The hotel is greatly located on 22 and M street Most of the staff are very helpful and go beyond their duties to help The only fault from a 5 star was the reception and coincierge. The Receptionist that welcome us was not polite and her mind was on the moon and not on the job. First she could not find the reservation. Then she did not check the ID properly and was trying to tell me that I was not me. Than finally we got the key for the room and we had to figure out ourselves where the room was. I went at least 5 times down to reception, coincierge was never at the desk and was told to chk in with the Ladies and gentlemen at the front desk who would tell you yo wait until the coincierge reappeared (NEVER DID).
A good hotel by DC standards - a very welcoming reception service, clean and well kept rooms and washrooms. Guests can use the equinox in the building which is fantastic. It's also quite comvinient to have a self park garage at the hotel. We didn't like that there was no coffee in the room, and that on the 5th floor you can hear what sounded like gym music from the floors below.
Understaffed and woefully inadequate is how I’d explain the stay. From when I called in the am to change the name on the reservation that took multiple calls, being put on hold and transferred to no lands land … To when we went for a drink at the bar — no one to seat you, take your order — or settle the check (took 20 mins to get the bill) to simply pay. And we asked multiple people, multiple times. Wow.
First time in DC. Loved this location. Easy Uber ride anywhere you wanted to go. Used the club level. It was a small club from other Ritz hotels I have stayed at but still very comfortable and the employees there were Top Notch. I have to also add that the Concierge, Kenneth Hastings, made this stay amazing!! He helped with getting us a tour and extremely helpful when booking restaurants. He really knows his stuff and is just a pleasure to talk with. Would absolutely go back to this property. Such a great time!! Oh, and if you are in to whiskey, you need to check out the lobby bar!!