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All reviewsshuttle to union stationfree shuttleshuttle servicehotel shuttlehi expressfront deskhot tubfree breakfastbreakfast areawould stay here againnice stayclose to downtownentire stayearly checkwould highly recommend this hotelhotel staffnational mall
Large room with queen bed. Located quite close to street. Considerate staff. Hotel offers shuttle to and from Union Station in the morning and evening. Unfortunately it is not always on time and does not run during the middle of the day.More
1 Thank Biblib3
Response from Sarah L, Manager at Holiday Inn Express Hotel & Suites Washington DC-NortheastResponded 13 May 2014
Dear Biblib; Thank you for your review and for being our guests at the Holiday Inn Express Hotel & Suites Northeast, DC. We are pleased to see that we met you expectations and you had a pleasant experience.
We appreciate your feedback regarding the shuttle...More
Never ever, if you could possibly help it, stay at this hotel.
I have had THE WORST EXPERIENCE trying to cancel my stay.
I booked this hotel trough Hotwire and in trying to get a refund/voucher/change the dates (due to a family emergency)- had the...More
2 Thank Ashley D
Response from Sarah L, Manager at Holiday Inn Express Hotel & Suites Washington DC-NortheastResponded 24 April 2014
Dear Ashley; Thank you for reaching out to us and expressing your concerns over the recent experience with us. Our General Manager is on site daily and our Assistant General Manager is available in the evenings, we will be happy to work on this and...More
They told me they didnt have a reservation for me upon calling before I arrived. Female told me she would need to manually resubmit reservation...after I had already given her confirmation number and PIN number from booking.com. I got to hotel male who checked me...More
3 Thank Jada304
Response from Sarah L, Manager at Holiday Inn Express Hotel & Suites Washington DC-NortheastResponded 21 April 2014
Dear Jada; Thank you for reaching out to us and sharing your recent experience. Guest satisfaction is our top priority and our goal is 100% every time for every guest. Please understand that while we try to correct any billing issues immediatley, it can take...More
This really is a wonderful hotel. The staff were above and beyond, you couldn't ask for friendlier, more professional group to deal with. And that goes for everybody..... including front desk, management, housekeeping, the shuttle bus drivers, all the way down to the guy who...More
5 Thank FunFun_Fedigan
Response from Sarah L, Manager at Holiday Inn Express Hotel & Suites Washington DC-NortheastResponded 16 April 2014
Dear FunFun; Thank you for the wonderful review! We are delighted to see that you enjoyed your time at the Holiday Inn Express Hotel & Suites Washington DC Northeast. Wonderful of you to take the time to write a detailed review and thank you for...More
My wife and two children (5 and 2) stayed here for three nights while visiting DC on vacation. The staff was very friendly and accommodating. The GM gave me his business card and told me to email him personally if I needed anything! All employees...More
2 Thank Phil H
Response from Sarah L, Manager at Holiday Inn Express Hotel & Suites Washington DC-NortheastResponded 4 April 2014
Dear Phil; Thank you for the wonderful 5 star review! We are very pleased to see that you and your family had a great stay at the Holiday Inn Express Hotel & Suites Washington DC. Providing our guests with an exceptional guest experience with friendly...More
Hi, thank you for reaching out to us. Our shuttle takes our guests to Union Station / Metro from there is it very easy to make your way around the city. The times are limited to 7 am - 11 am then we pick up at Union Station... More
Hi, thank you for reaching out to us. Our shuttle takes our guests to Union Station / Metro from there is it very easy to make your way around the city. The times are limited to 7 am - 11 am then we pick up at Union Station from 5 or 6 pm to 9 pm. Mid day the best way is taxi. For your personal vehicle please note we have $15 per day parking fee at the hotel, you will find parking a challenge throughout the city but not unbearable, just takes some driving around. You can park at Union Station for the day for I think $10 but not too sure on that rate.
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"Avoid sausages/eggs for breakfast if you don't want tummy-ache for the rest of your day"