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Paradisus Rio de Oro Resort & Spa

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Paradisus Rio de Oro Resort & Spa
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5,075 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Rio de Oro Resort & Spa
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Showing 4,428: English reviews
Retford, United Kingdom
Reviewed 13 November 2012

We stayed at the Paradisus Rio De Oro 13th Oct – 25th Oct 2012, and was there for Hurricane Sandy’s visit, so I write my review prior to the Hurricane. I must agree with many of the other reviews and agree that this resort is not a 5 star plus Premier resort, we arrived at the hotel and was promptly...

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6Thank Rachel G
paradisusri0de0r0, Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Old review, thank you

Krakow, Poland
Reviewed 13 November 2012

You have to believe me here: my Husband and I really hate hotels’ entertainment. Really. But the things they do at Paradisus is not just entertainment - it is a high quality performance art: starting from a highly trained water ballet, through Cuban dancers and great choir songs, ending with the symphonic orchestra (!) from Holguin philharmonics. Imagine all this...

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2Thank UlaO
paradisusri0de0r0, Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Old review, thank you

Wigan, United Kingdom
Reviewed 10 November 2012

This hotel and royal service is great. All the staff are professional, provide personal fantastic service, food brilliant, lovely room. I believe the Royal service is very much worth the extra money -offering a fantastic level of service, and extras, we went for my birthday so I wanted an extra treat. We were there during hurricane sandy- This was sad...

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3Thank Jackie241062
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, A BIG thank you for all your nice comments. It is always a great pleasure to read comments like yours and to see that you did appreciate the effort that all the staff at Paradisus Río de Oro made in making our guest stay a nice experience. I hope I will have the pleasure in hosting you again...

Stirling, United Kingdom
Reviewed 10 November 2012

Having stayed here several times I have noticed that since the opening of the Royal Service the quality of food and drink in the main resort has begun to suffer. I have always championed this hotel and reccommend it to anyone thinking of going to Cuba, I still will as I think the staff are marvellous and we have always...

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7Thank scottie624
paradisusri0de0r0, Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Old review, thank you

london
Reviewed 10 November 2012

Went there for 2 weeks all inclusive. Resort is great overall, lovely surroundings, friendly service all the time, food was good in the buffet and I thought a la carte restaurants were good as well. Pool was nice but we preferred the beach. Unfortunately hurricane sandy ripped through the resort in the 2nd week we were there which caused a...

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1Thank rbtw
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for sharing your experience with us on tripadvisor. I am glad to read that you did enjoy your overall stay at our resort. Regarding the bathrooms I am glad to inform you that we are in the process of renovating them. Nevertheless we make sure that they are spotless clean and with all the...

Ottawa
Reviewed 9 November 2012

My husband and I went to the Rio de Oro with a group of couples for our annual one week getaway in April. We're a pretty relaxed crew, and take the little things in stride ... but No hot water in our room for two days - we finally moved (we're relaxed but do like a hot shower ever few...

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16Thank Catherine G
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for your comments. I am really sorry to read that we did not manage to provide you whit the expected service. Regarding the music at the pool, this is an area that we like to keep quiet for our guest. I believe most of our guest are looking for a relaxing holidays and that´s...

Stittsville
Reviewed 7 November 2012

The resort is nice. We stayed at the end of September. My wife was disgusted by the birds nibbling on the bread table at the buffet. It was my second trip. Our room on the ground floor was sub-standard. It reeked of mold and an air cleaner helped only moderately. We discovered the source of the mold when leaking water...

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7Thank GregTStittsville
paradisusri0de0r0, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for sharing your experience with us on tripadvisor.com. I am sorry to read that your experience at the resort was not so good as your first one. I would like also to extend my most sincere apology for the inconvenience that you did found in your room. There is simply no excuse for that....

Edinburgh, United Kingdom
Reviewed 6 November 2012

Me and my Boyfriend had our holiday from the 29th Sept to the 14th of October. We did really enjoy our holiday and thought that the region was absolutely beautiful. We were lucky enough to miss the Hurricane and only had two thunder storms, both in the second week. THE STAFF: Were excellent, so so friendly and helpful. Our Rep...

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7Thank Schnidebags
paradisusri0de0r0, Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Old review, thank you

Inverness, United Kingdom
Reviewed 5 November 2012

We stayed at the Paradisus Royal Service fro the 1/10-15/10/12 and had a fantastic holiday, everthing from the room, food, service,location and the weather was first class.(we just missed Sandy!) The staff are the best, especially Edgar,Wilmer and Pedro nothing was too much bother for them, they realy made our holiday. I would recommend this hotel for anyone looking for...

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2Thank Gaile100
paradisusri0de0r0, Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Old review, thank you

Gatineau, Canada
Reviewed 5 November 2012

I don't understand how this resort can be rated #1 in all of Cuba. The beaches are ok, the resort is nice, the rooms are in serious need of renovating (bathrooms). The food was good in a la carte restaurants, the buffet was below average. The upside, the staff was excellent ( special mention for Alien ), the entertainment was...

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4Thank Gilles V
paradisusri0de0r0, Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Old review, thank you

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the Bahia de Naranjo Natural Park, in Playa Esmeralda, on the northern coast of Holguin province. Five-Star Ultra All Inclusive Eco-Resort with 354 rooms. Conceived only for adults aged 18 years or more. Maximum comfort and perfection in its private Royal Service area for a fabulous experience in a world apart. Recommended for weddings, honeymoons, incentive trips and wellness/spa. Guest Rooms 354 rooms: 254 Junior Suites, 24 Luxury Junior Suites, 16 Luxury Junior Suites Ocean View, 2 Suites Deluxe, 36 Master Junior Suites Royal Service, 14 Master Junior Suites Ocean View Royal Service, 6 Master Junior Suites Luxury Royal Service, 2 Garden Villas Royal Service. Dining: 8 Restaurants (A la Carte, Buffet), 5 Bars. ... more   less 

Additional Information about Paradisus Rio de Oro Resort & Spa

Address: Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
Region: Caribbean > Cuba > Holguin Province > Holguin
Price Range: €189 - €438 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Paradisus Rio de Oro Resort & Spa 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Paradisus Rio De Oro Resort And Spa
Paradisus Rio De Oro Hotel Holguin
Paradisus Hotel Guardalavaca
Rio De Oro Paradisus
Paradisus Rio De Oro Cuba
Hotel Paradisus Rio De Oro
Paradisus Rio De Oro Resort & Spa Cuba/Holguin
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Rio de Oro Resort & Spa staff and other travellers.
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Questions? Get answers from Paradisus Rio de Oro Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a corner room on second floor, so we could leave our snorkeling gear out there and wet suits.”
931arlenew, 23 Apr 2017 | Read review
“one which has been refurbished”
BigDonLeeds, 21 Apr 2017 | Read review
“royal service area is where we stay and you are close to the beach and pool”
Middy, 20 Apr 2017 | Read review
“Block 38 - Ideally Centrally situated.”
SteveVJudd, 17 Apr 2017 | Read review
“All are good”
3463PG, 17 Apr 2017 | Read review
5 of 5