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Iberostar Grand Hotel Trinidad

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1 room 2 adults 0 children
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Iberostar Grand Hotel Trinidad
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1,213 Reviews from our TripAdvisor Community

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Showing 753: English reviews
Godalming, United Kingdom
Reviewed 21 April 2014 via mobile

My fiancé and I stayed here on 23rd March (and got engaged during out stay!)A fantastic hotel and the best customer service we experienced in our whole stay in Cuba. Leo the concierge was terrific and nothing was too much trouble. Highly recommended and we are now definitely converts to the Iberostar chain!

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Helpful?
Thank Rupert15
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests Thank you very much for choosing our hotel for stay. It was with a great pleasure to read your review and complimentary comments about the hotel and its outstanding service . We are sure that your observations are also valuable for other readers We are very please knowing that our place has been the scenery of your engagement,...

Coventry, United Kingdom
Reviewed 19 April 2014

I stayed for two nights in this lovely hotel. The room was spotless and the beds comfortable , the maids left friendly notes and the staff made us feel welcome. Free wifi for guests was very slow. Restaurant served excellent food and the service was faultless. Centrally placed in this atmospheric town it was easy to walk to all places...

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Thank Sue19402014
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Deear guest. Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay. Allow me to reiterate our...

UK
Reviewed 14 April 2014

Fantastic Colonial hotel in vibrant amazing Trinidad. Our beautiful room overlooked the square with a shared balcony - though still private. It was amazing to look over the balcony and see the world go by (at least the world in front of the Grand Hotel) or even just to stand on the street corner and be a part of this...

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1Thank r00m_with_a_view
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: It is always a pleasure to receive the comments and feedback of our guests, even though they may be not so positive as we would like them to be, because they are the most efective help to achieve our goal of excellence in service and facilities We really appreciate the detailed and highly favourable report you have taken...

Sheffield, United Kingdom
Reviewed 6 April 2014

Booked many months in advance via Kuoni.After a long days sightseeing we arrived early evening.Reception manager checked us in but was very keen to get rid of our tour guide! Once she had left we were ushered about 150m up the road to the "annexe" . Turns out this is a COMPLETELY DIFFERENT hotel ! We had a front facing...

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4Thank adie23454
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. First of all I want to ask my sincerest apologies for not having been able to give you accommodation in the hotel. On the day of your arrival, we had to extend the stay of 2 rooms , at the very last moment, because one of the family members felt sick, and the doctor counseled them not to...

Isle of Wight, United Kingdom
Reviewed 5 April 2014

This hotel along with Iberostar Parque Central in Havana and Iberostar Laguna Azul in Varadero were chosen for us by The Holiday Place tour operators and they along with the management and staff at these hotels did us proud. The Grand Hotel Trinidad is certainly a beautiful clean well kept and well managed hotel in a beautiful part of Cuba....

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Thank der9748
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay. Allow me to reiterate our...

Tel Aviv, Israel
Reviewed 2 April 2014

This was the first hotel we stayed in. Very colonial and european. the best location in town. friendly and very well taken care of. a good resting spot while onthe town. Lovely staff and great place for changing money

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1Thank NAOMI Y
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest Thank you very much for your kind and positive comments about your stay in our hotel. We are very happy to know that you have found our service and facilities completely satisfactory. Although I am doubting if you are referring to our hotel Iberostar Trinidad or to our sister hotel down in La Havana "Iberostar Parque Central"; since...

Reviewed 30 March 2014 via mobile

We stayed here for 2 nights and would highly recommend a stay here. The room was very clean and comfortable, the breakfast is good with a lot of choice and the hotel had good wifi. It's about a 10 minute walk up to the old town square but there is a great daiquiri bar just round the corner! A excellent...

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Helpful?
Thank OnTourCVH
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests. Thank you very much for choosing our hotel for your stay in Trinidad. It was with a great pleasure to read your review and complimentary comments. I am sure that your recommendations are also valuable for other readers. Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad With best...

Manchester, United Kingdom
Reviewed 27 March 2014

We stayed at this hotel for 2 nights.On arrival we were treated to a welcome drink and cold towel.The staff were very friendly and helpful.Our room was at the rear of the hotel with a small balcony with a side view of the town, which meant it was quiet at night.The room was spacious and well appointed with a modern...

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1Thank Nigel V
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. We thank you very much for your kindly notes in this web page. It is nice to know that you have encountered our service, food and facilities completely satisfactory. Do not hesitate in contacting us if you are planning to come again to Iberostar Grand Hotel Trinidad With best wishes, Carlos Lázaro General Manager

Egremont
Reviewed 23 March 2014

We travelled 5 hours from Havana to Trinidad and when we arrived at the hotel we were greeted by a member of staff serving cool drinks and cold face cloths. Lovely ! All the staff at this hotel were really helpful and friendly. The lobby/reception area is set around a lovely central fountain and is a nice quiet area to...

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Helpful?
Thank Sonya C
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. I sincerely regret that you did not find the food at the same level than the rest of our services. I do not want it to look like a...

UK
Reviewed 21 March 2014

Very central, rather quaintly old-fashioned, and although we liked it we were aware of faults. Smoking is permitted in all public areas, and the cigar room is adjacent to the only bar and restaurant. There is a distinct feel of a UK pub on a Friday night fifteen years ago. Rooms comfortable, we slept well. However, we booked and paid...

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1Thank InningsUk
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. It has been a cause of great concern knowing of your disappointment for not having received the type of room you had paid an extra fee for. As you do not indicate us the dates of your stay at hotel, I have been making inquiries to figure out how such a strange thing could occur, and I found...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Grand Hotel Trinidad de Cuba is a 5-star hotel in the heart of Trinidad, a gorgeous town characterised by its elegant colonial architecture.The Iberostar Grand Hotel is perfect for couples and adults. A lower age limit of 15 has been set to ensure total rest and relaxation for our guests.The Grand Hotel guarantees visitors a truly extraordinary holiday, at any time of the year, getting to know the culture, the cuisine and the people.The Iberostar Grand Trinidad strives to bring together the great interest that there is in all things Cuban and a wide range of top of the range leisure. ... more   less 

Additional Information about Iberostar Grand Hotel Trinidad

Address: Calle Jose Marti y Lino Perez, Trinidad 62600, Cuba
Region: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Price Range: €240 - €444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Grand Hotel Trinidad 4*
Number of rooms: 40
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Also Known As:
Iberostar Trinidad
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Trinidad staff and other travellers.
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Questions? Get answers from Iberostar Grand Hotel Trinidad staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had one on the second floor overlooking the square. First floor rooms have a balcony.”
 of 5 bubbles 265markw265, 5 Jan 2017 | Read review
“Ask for view of square or if you like it quiet ask for room at back.”
 of 5 bubbles rosemarym720, 4 Jan 2017 | Read review
“Ours was on the front with a door to the roof patio, but no street noise at night.”
 of 5 bubbles jwhitehouse, 31 Dec 2016 | Read review
“Front facing rooms over a better view then the rear area”
 of 5 bubbles Florida_family_kids, 22 Dec 2016 | Read review
“Ask for a room at the front of the hotel”
 of 5 bubbles JulieL1958, 14 Dec 2016 | Read review
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