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Stary Smokovec 38, Vysoke Tatry 062 01 Slovakia
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Traveller (285)
Dining (24)
Room & Suite (9)
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About

#1 of 8 hotels in Vysoke Tatry
Location
Cleanliness
Service
Value
Grandhotel Stary Smokovec, whose history reaches already to the year 1904, is a four-star jewel of the High Tatras. Their heart - Stary Smokovec – with a background of the majestic Slavkovsky Peak, is dominated by this romance of the last century and offers a comfortable basis for your unforgettable stay in the Tatras.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Fireplace
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mountain View
Languages Spoken
English, German
333Reviews6Q+A39Room tips

Reviews
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Jo B wrote a review Aug 2022
2 contributions
We stayed two nights at the Grand Hotel in Stary Smokovec and enjoyed our room and the hotel bistro. The hotel is a great basis for hiking, and the bathroom was very well equipped. The reception personnel was very friendly and helpful. The wellness area was ok. The hotel premises were very clean, and the breakfast buffet sensational!
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Date of stay: July 2022
Value
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Room Tip: Get a room on the fifth floor - best view of the valley!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Filomena wrote a review Oct 2021
Bratislava, Slovakia3 contributions
We had a really nice time with my son. Hotel Stuff was super nice and helpful. Breakfast was delicious and there was everything i desired. Everything is close from hotel. Cablecar, grocery store and nice cafés. Thank you so much for everything.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matej Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 2 Nov 2021
Dear family Filomenaz, thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the great comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sara H wrote a review Oct 2021
1 contribution
I visitited Grandhotel Stary Smokovec with my babyboy, and we chose the hotel because of the location, and it was perfect. Everything was in the vicinity of the hotel. The view from the balcony was spectacular as well. We even got up at 5am to watch the sunrise, and we decided that we will watch the sunrise together from this balcony every year :)
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Date of stay: October 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matej Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 2 Nov 2021
Dear Ms. Sarah, thank you for taking the time out to write such great comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ivana P wrote a review Sep 2020
London, United Kingdom34 contributions6 helpful votes
+1
This hotel is a fairytale! We arrived early just after 12/ lunchtime and sweet receptionist offered an early check in which is usually at 14.00. We were so pleased and grateful! Our suit was so spacious and beautifully clean! Hallway, little loo, living room, bedroom and big bathroom with jacuzzi! Food was high end, absolutely delicious and buffet is nicely spread. Huge choice and our taste buds abnormally satisfied. Only one little minus was the pool. Very cold for me and specially for my one year old daughter. Also spa opening is a bit late (15:00) no chance of having a swim in the morning. But we believe there is a good reason for it. Not to worry, overall everything is excellent and we will be definitely coming back again soon. Thank you all for unforgettable experience. Wilcox family
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Matej Fujka, Generálny riaditeľ at Grand Hotel Stary Smokovec
Responded 18 Sep 2020
Dear Wilcox family, Thank you for taking the time out to write such great comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chris J wrote a review Jan 2020
Leeds, United Kingdom17 contributions48 helpful votes
On arrival we went to the main restaurant which had a buffet which was good apart from mashed potatoes with leeks was stone cold. The beds were comfortable and breakfast was just about standard for a 4* hotel. My wife decided to have a bath. The bath seemed to be very small and was difficult to get out of because there are tiles along a part of it. There was no shower cubicle, just one above the bath. I was amazed to find there were 2 TVs - one extra large - the list of channels was impressive. The Wi-Fi was good. However, having tried a coffee I put most into the sink - very low quality. Milk should be UHT rather than a powder. My wife used the wellness centre and was pleased with the swimming pool but did find the jacuzzi difficult to get in/out of, particularly with wet feet. For room service I ordered tomato soup with a roll and fish and chips. When delivered there was not a roll with the soup. The soup was absolutely delicious but I was well over halfway down it before the roll came. The temperature of the fish & chips was disappointing. Cleaners,receptionists and waiters were good. We were there for 7 days without snow but there was nothing really done to the drive to make it easier for guests. On our final day we wanted the room for 2 extra hours from 10am. On Monday there are plenty of rooms free after people have returned from the weekend we felt it was quite petty to be asked to pay 10 euros when our original pay was above 1000 euros plus services ordered.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 24 Jan 2020
Dear Mr. Chris J., Thank you for taking the time out to write such comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enrico D wrote a review Jan 2020
Bratislava, Slovakia223 contributions96 helpful votes
Stayed during new year's holiday with my family in a beautiful suite and I can recommend the place especially for families with children. Room was excellent (it better be for more than 300 eur/night with half board) and spotless. Only drawbacks was the lack of a proper shower (large Jacuzzi instead) and the relatively low wifi signal, especially in the studio. Positive notes: - buffet breakfast was excellent and buffet dinner more than acceptable - spa excellent for children, much less if you're an adult looking for peace and relax. this is obvious in the pool, much less in the sauna area. - very practical shuttle for the sky resort since you're not really supposed to use your car once you find a parking (see the negatives). Negative notes: - parking is an absolute catastrophe with much less parking lots than required and no staff available for any kind of help to find a place to park or even a spot to just unload your car. No valet service. Once you find a place you better forget about using your car until you leave. - staff is mostly young and inexperienced and I find they lack training and proper supervision. While this is an understandable "work in progress" in the restaurants, I find it not acceptable at the reception desk: personnel there was ranging from unhelpful to outright rude. All in all it was a beautiful experience but I recommend the management to invest time and money in staff training and selection. Especially after all the expenses to refurbish this splendid hotel, it is worth having a staff on the same level.
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 16 Jan 2020
Dear Mr. Enrico, Thank you for taking the time out to write a review of your stay with us at the Grandhotel Starý Smokovec. Your forthright report is very much appreciated, as it does help us in improving our services and pointing out where we're falling short. We have investigated upon your mentioned points and will be training and reinforcing our standards to ensure that such events do not occur again in the future. I believe we can do better, and I'd like you to experience out level of service as it's intended, if you would give us another chance. I look forward to hearing from you. Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
anzu wrote a review Jan 2020
Malmö, Sweden3 contributions1 helpful vote
I always start with reading comments before I make a reservation. If the reviews have many negative things in common I choose not to book . This time I did ignore the rewievs with many negative things in common because all the other hotels in the area were full. My mistake. Grand hotel stary smokovec aspires to be 4 star, however its staff and some of the facilities are not meeting the standard. A couple of examples: -outdated interiors -double bed are single beds pushed together, -outdated bathroom interior -flickering light in the bathroom -mold in the bathroom -no complemintary water in the room - unhelpful moody staff and rude reception staff ,especially the young woman and man working daytime on the 27th of December -hairballs by the pool - the spa pricelist available in the room doesn’t match with the pricelist in the spa. On top of this I booked a massage and it took place In a cold fitnessroom with a massagebed. Since the room had a wall of glas,one could hear the noise outside. Not so relaxing in other words. I will not come back nor will I recommend this hotel to anyone.There are far better hotels for this price.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 16 Jan 2020
Dear Ms. Anna, Firstly, thank you for taking your time out to write a review of your stay. I'm distraught to learn that your experience at our hotel has been so poor. I'd like you to know that this is absolutely not the experience that we want our guests to have. Rest assured that we will be taking this very seriously and will be looking into the matter. Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GeluCojan wrote a review Nov 2019
Nitra, Slovakia204 contributions41 helpful votes
I visited this old hotel for good positin,style and good reviews. I was satisfied especially, during my stay I partcipete for a movie realization with some slovak actors. Movie which will be on cinema on 2020.The hotel is good and I recommend it
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Date of stay: March 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 18 Nov 2019
Dear Gelu Cojan, Thank you for taking the time out to write such comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pepasved wrote a review Sep 2019
Prague, Czech Republic297 contributions88 helpful votes
This is very nice hotel on a very nice place in the village. Friendly people in the reception and very helpful. Rooms are looking very nice. We stay 3 nights here with half pension and here could be few remarks at service level at the restaurant. Still was better than in all other places we visit around. The worst service was at the hotel bar. Personal here did not care about the customers so much as they should . Took too long time if you was outside at the Terase before they ask and serve you. Preferably sitting with friends instead of serve you. In the evening close the bar before closing time. Did not even ask you for last order. So here needs more friendly attitude and an improvement.
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Date of stay: August 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 26 Sep 2019
Dear Pepasved, Thank you for taking the time out to write about your experience here at the Grandhotel Starý Smokovec. I'm very thankful for the candid and objective points you've made, and I'd like to let you know that we will certainly follow up on each shortfall you've mentioned. I hope to have the opportunity of hosting you again in the future. Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex Traveller wrote a review Sep 2019
Edinburgh, United Kingdom93 contributions75 helpful votes
This hotel is in an old building which has been maintained to a high standard. History oozes out of it whether it is the Wilson bar named after Harold Wilson or the paintings on its wall and former residents including Harold Wilson, Fidel Castro and HM Queen & Prince Philip (mot all at the same time!). It's dining room is large and airy and serves very good food including a buffet. On warm days there is an outside terrace accessed from the dining room. Service is friendly and unstuffy. Rooms are elegant. Facilities are good and include a spa with sauna and pool as well as pool tables. It has an excellent location for walking, skiing and the narrow gauge railway for traveling.
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 26 Sep 2019
Dear Alex, Thank you for taking the time out to write a review of your stay here with us at the Grandhotel Starý Smokovec! Thank you also for the great comments. I hope we'll continue to host you for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$145 - US$218 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand stary smokovec
LOCATION
SlovakiaPresov RegionVysoke Tatry
NUMBER OF ROOMS
79
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GRAND HOTEL STARY SMOKOVEC - UPDATED 2022 Reviews & Price Comparison (Slovakia/Vysoke Tatry) - Tripadvisor

Frequently Asked Questions about Grand Hotel Stary Smokovec
Which popular attractions are close to Grand Hotel Stary Smokovec?
Nearby attractions include Tricklandia (0.2 km), Kôprovsky štít (0.4 km), and TATRY vnutri (0.2 km).
What are some of the property amenities at Grand Hotel Stary Smokovec?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hotel Stary Smokovec?
Top room amenities include a minibar, a flat screen TV, and a fireplace.
What food & drink options are available at Grand Hotel Stary Smokovec?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Hotel Stary Smokovec?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Stary Smokovec?
Conveniently located restaurants include Spitz Restaurant and Bar, Starý Šmakovec restaurant, and Koliba Kamzik.
Are there opportunities to exercise at Grand Hotel Stary Smokovec?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Hotel Stary Smokovec?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Stary Smokovec?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hotel Stary Smokovec offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Hotel Stary Smokovec?
The staff speaks multiple languages, including English and German.