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Grand Hotel Stary Smokovec

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Stary Smokovec 38, Vysoke Tatry 062 01 Slovakia
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Traveller (285)
Dining (24)
Room & Suite (9)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#1 of 7 hotels in Vysoke Tatry
Location
Cleanliness
Service
Value
Travellers' Choice
Grandhotel Stary Smokovec, whose history reaches already to the year 1904, is a four-star jewel of the High Tatras. Their heart - Stary Smokovec – with a background of the majestic Slavkovsky Peak, is dominated by this romance of the last century and offers a comfortable basis for your unforgettable stay in the Tatras.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Fireplace
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English, German
331Reviews6Q+A38Room tips
Traveller rating
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Popular mentions
Filomena wrote a review 6 Oct
Bratislava, Slovakia3 contributions
We had a really nice time with my son. Hotel Stuff was super nice and helpful. Breakfast was delicious and there was everything i desired. Everything is close from hotel. Cablecar, grocery store and nice cafés. Thank you so much for everything.
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Date of stay: October 2021Trip type: Travelled with family
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Sara H wrote a review 6 Oct
1 contribution
I visitited Grandhotel Stary Smokovec with my babyboy, and we chose the hotel because of the location, and it was perfect. Everything was in the vicinity of the hotel. The view from the balcony was spectacular as well. We even got up at 5am to watch the sunrise, and we decided that we will watch the sunrise together from this balcony every year :)
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Date of stay: October 2021
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Ivana P wrote a review Sep 2020
London, United Kingdom34 contributions6 helpful votes
+1
This hotel is a fairytale! We arrived early just after 12/ lunchtime and sweet receptionist offered an early check in which is usually at 14.00. We were so pleased and grateful! Our suit was so spacious and beautifully clean! Hallway, little loo, living room, bedroom and big bathroom with jacuzzi! Food was high end, absolutely delicious and buffet is nicely spread. Huge choice and our taste buds abnormally satisfied. Only one little minus was the pool. Very cold for me and specially for my one year old daughter. Also spa opening is a bit late (15:00) no chance of having a swim in the morning. But we believe there is a good reason for it. Not to worry, overall everything is excellent and we will be definitely coming back again soon. Thank you all for unforgettable experience. Wilcox family
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Date of stay: September 2020Trip type: Travelled with family
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Response from Matej Fujka, Generálny riaditeľ at Grand Hotel Stary Smokovec
Responded 18 Sep 2020
Dear Wilcox family, Thank you for taking the time out to write such great comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka
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Chris J wrote a review Jan 2020
Leeds, United Kingdom17 contributions48 helpful votes
On arrival we went to the main restaurant which had a buffet which was good apart from mashed potatoes with leeks was stone cold. The beds were comfortable and breakfast was just about standard for a 4* hotel. My wife decided to have a bath. The bath seemed to be very small and was difficult to get out of because there are tiles along a part of it. There was no shower cubicle, just one above the bath. I was amazed to find there were 2 TVs - one extra large - the list of channels was impressive. The Wi-Fi was good. However, having tried a coffee I put most into the sink - very low quality. Milk should be UHT rather than a powder. My wife used the wellness centre and was pleased with the swimming pool but did find the jacuzzi difficult to get in/out of, particularly with wet feet. For room service I ordered tomato soup with a roll and fish and chips. When delivered there was not a roll with the soup. The soup was absolutely delicious but I was well over halfway down it before the roll came. The temperature of the fish & chips was disappointing. Cleaners,receptionists and waiters were good. We were there for 7 days without snow but there was nothing really done to the drive to make it easier for guests. On our final day we wanted the room for 2 extra hours from 10am. On Monday there are plenty of rooms free after people have returned from the weekend we felt it was quite petty to be asked to pay 10 euros when our original pay was above 1000 euros plus services ordered.
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Date of stay: January 2020
2 Helpful votes
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 24 Jan 2020
Dear Mr. Chris J., Thank you for taking the time out to write such comments about your stay with us at the Grandhotel Starý Smokovec. We're very happy to hear that you've enjoyed your experience. I hope we'll continue to have the opportunity of hosting you here for your future visits to High Tatras! Regards, Matej Fujka - General Manager
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Enrico D wrote a review Jan 2020
Bratislava, Slovakia197 contributions89 helpful votes
Stayed during new year's holiday with my family in a beautiful suite and I can recommend the place especially for families with children. Room was excellent (it better be for more than 300 eur/night with half board) and spotless. Only drawbacks was the lack of a proper shower (large Jacuzzi instead) and the relatively low wifi signal, especially in the studio. Positive notes: - buffet breakfast was excellent and buffet dinner more than acceptable - spa excellent for children, much less if you're an adult looking for peace and relax. this is obvious in the pool, much less in the sauna area. - very practical shuttle for the sky resort since you're not really supposed to use your car once you find a parking (see the negatives). Negative notes: - parking is an absolute catastrophe with much less parking lots than required and no staff available for any kind of help to find a place to park or even a spot to just unload your car. No valet service. Once you find a place you better forget about using your car until you leave. - staff is mostly young and inexperienced and I find they lack training and proper supervision. While this is an understandable "work in progress" in the restaurants, I find it not acceptable at the reception desk: personnel there was ranging from unhelpful to outright rude. All in all it was a beautiful experience but I recommend the management to invest time and money in staff training and selection. Especially after all the expenses to refurbish this splendid hotel, it is worth having a staff on the same level.
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Date of stay: January 2020
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Response from M_Fujka, General Manager at Grand Hotel Stary Smokovec
Responded 16 Jan 2020
Dear Mr. Enrico, Thank you for taking the time out to write a review of your stay with us at the Grandhotel Starý Smokovec. Your forthright report is very much appreciated, as it does help us in improving our services and pointing out where we're falling short. We have investigated upon your mentioned points and will be training and reinforcing our standards to ensure that such events do not occur again in the future. I believe we can do better, and I'd like you to experience out level of service as it's intended, if you would give us another chance. I look forward to hearing from you. Regards, Matej Fujka - General Manager
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PRICE RANGE
US$115 - US$181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand stary smokovec
LOCATION
SlovakiaPresov RegionVysoke Tatry
NUMBER OF ROOMS
79
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Frequently Asked Questions about Grand Hotel Stary Smokovec
Which popular attractions are close to Grand Hotel Stary Smokovec?
Nearby attractions include Tricklandia (0.2 km), Kôprovsky štít (0.4 km), and TATRY vnutri (0.2 km).
What are some of the property amenities at Grand Hotel Stary Smokovec?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hotel Stary Smokovec?
Top room amenities include a minibar, a flat screen TV, and a fireplace.
What food & drink options are available at Grand Hotel Stary Smokovec?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Hotel Stary Smokovec?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Stary Smokovec?
Conveniently located restaurants include Spitz Restaurant And Bar, Central Restaurant "Starý Šmakovec", and Koliba Kamzik.
Are there opportunities to exercise at Grand Hotel Stary Smokovec?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Hotel Stary Smokovec?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Stary Smokovec?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hotel Stary Smokovec offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Hotel Stary Smokovec?
The staff speaks multiple languages, including English and German.