Modern resort. Breathtaking environment, clean and comfortable rooms, excellent meals. Near the cable car. Helpful staff. We have been there many times, but we never found any problem. We like the others Aplend restaurants and hotels, for example Kamzik (restoran and hotel).
This was my family’s another (third one) visit in Villa Olivia - and as always we were not disappointed. As always - quick check-in (our room was ready even though we have arrived a bit earlier), cleanliness in room perfect as always. Kitchenette is always a great addition if you prefer not to eat outside. Obviously - a pandemic situation caused some visible savings/adjustments (however still not that disturbing and clearly understandable). For example - during breakfast we were not able to take food directly from buffet - we were served by the staff. Face masks needed to be worn on common areas (not a surprise), disinfection liquids available, everything that is needed in current circumstances. From what I observed, the overall number of staff was lower than in the past - still, nothing to complain, just an observation. Thankfully, one thing remained unchanged - it’s professional approach from the staff. Always happy to help, provide information. Again, special greetings to mr. Jan (is his nickname a “Superman”?), who does pretty much everything, from making a drink at the bar to fixing broken safe in the room. Also his colleague on the same shift (a trainee, but can’t remember her name now) was doing great job. Even when being extremely busy, they were able to chat for a while. Again - we were very happy on our stay and will definitely consider Villa Olivia again if decided to stay in this area. Need to look for some discounts in their loyalty system ;)…
Absolutely perfect. Rooms are huge and very comfortable - we had two balconies, one looked up towards the mountains. The location is easy to reach and restaurants are in easy walking distance. The staff were very welcoming and friendly. We received two free drinks vouchers for tatratea which we thoroughly enjoyed. We also received a 15% discount off a few restaurants and used it at the Koliba Kamzik down the road which was also lovely. Breakfast was very tasty, nice poached eggs, a few pastry/cake options, cereal, juices, coffee, tea etc, lovely breads, yoghurts. Parking was available with a barrier entry into the car park. There was also a really comfy outside area that has patio heaters on and nice chairs with blankets, and a roof covering. I think it was Tomaz at the reception bar area who mainly dealt with us and he was great - a credit to the hotel.…
The Olivia Apartments are new modern apartments in Starý Smokovec. The accommodation is just a couple minutes away from the city center and a train station. Room was clean, spacy and with a wonderful mountain view. Staff was really friendly, which was really nice, because people in other services like an infocenter of a grocery store were pretty rude to tourists. There is a restaurant in the ground floor. They offer a buffet breakfast in the morning. And a standard restaurant during the day. Breakfasts were sufficient, nothing great, but also not bad.
We stayed here for a week & were made very welcome by the staff, especially Jan who was very helpful & friendly, even making us toast & marmalade one morning for breakfast . The apartment itself was comfortable & had everything we required. Breakfast was served in the restaurant & had a good variety & different cooked variations each morning. We also ate in the restaurant a couple of times whilst we were there which was enjoyable & the food was tasty & good quality
We have spent there few days during our winter holidays. I already was in this area few times, but I think our last visit was the best one when it comes to accomodation. Villa is located in Novy Smokovec, but it's literally few mins by walk from Stary Smokovec, where you have train and bus stations. Check in was reasonably quick - we were given all the instructions, key to the room, answers to our questions regarding restaurant etc. On arrival we were directed by a receptionist to the parking spot, as there was only one waiting for us, as all the apartments were occupied. There's also a Ski-room, so nice to see this in winter. We had 2+2 apartment, which was more than enough for 2+1 family. Separate bedroom for parents provides a good comfort. Cleanliness, kitchenette equipment, bathroom - everything was pretty much perfect. Breakfasts were just OK, I was not expecting much, as it's still quite small place. Anyway, every day there was something interesting to eat and once something was missing it was re-filled quickly - just don't expect the selection you have in big hotels. Villa Olivia has also a Restaurant, but is high season expect it to be full - it's difficult to find a place without earlier reservation. And now I want to describe what I value the most - the staff. All three people at the reception(they also serve as waiters) were fantastic, but I especially want to praise Jan. This man is a legend - I've seldom seen such a great customer approach - even in 4-5 star hotels. He basically is able to do everything for guests to make their stay comfortable - and he does it with smile. I remember we wanted to eat a pizza in the evening one day, but the restaurant was full. He talked to his colleague (can't recall her name now) and we have the meal delivered directly to our room in a short time. He also did a great job trying to speak Polish (which was very nice from his side). Somebody give this man a pay-rise! Summarizing - it's a new building, so pretty much everything is fine, but the staff makes this place even more special.…
We are just going home from one of the best holidays to date. We have spent an amazing 6 days here skiing. The hotel is amazing the staff go above and beyond especially Jan he made our stay great. He really gave us the personal touch and we couldn’t of asked for more from the beautiful decor, food and our lovely clean modern apartment. Which had everything we needed for our trip. This holiday has been amazing and we will definitely be returning to this hotel thank you to all the staff for giving us so much more than we expected.
Aplend Vila Olivia exceeded our expectations. It has great location close to the grocery shop, cable car, train station. Genuinely friendly and happy to help staff! Our apartment was amazing - spacious, spotless and modern. Kitchen - well equipped had everything we needed even a dishwasher.Breakfast buffet was lovely and included in the room rate! This is great choice for families with small, preschool kids and those who'd loved to enjoy mountain walks/trips. Location of the villa and its proximty to public transport is so convenient that we left our car parked in the front of the villa for the whole stay. *Special thank to the staff member "Janik" who was looking after us - great customer service, thank you!
My wife and I and my brother in law decided to take a small vacation to do some hiking in High Tatras in beautiful Slovakia. We took a gamble on accommodation and boy did it pay off!!!!! The room, the furniture, the bed we slept in, the people, the service and the coffee WE COULDN'T ASK FOR MORE! Everything was within a 200 hundred meters of restaurants and transport was even closer as well as different tracks to enter to the hiking of your choice for the day! I could go on but enough has been said! Oh yeh one more thing the price of the food in the hotel and the restaurants was very fair! Thank you guys for great experience we will definitely be back! Ivana, Huss and Vaclav!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing