We'd a very nice stay, room was very good and the staff very friendly and helpful. Only minus was the breakfast, Saturday morning when we came around 9.30 am most of food plates were empty and it took quite a while before there was fill ups.
Clean Rooms with excellent views from top floors. Breakfast extremely wide selection, and open until 11am on weekdays which is perfect if you want to sleep longer. Really enjoyed our stay, good value for money. Bus or tram to old town and port leave in front of the hotel, but not bad walking distance either.
check-in took forever, around 15 mins no in-and-out parking the room starts to wear out, cracks and scratches everywhere room on 29th floor is noisy, due to the restrutant above it lounge food is lousy, menu says curated by the head chef, but what we get daily is fry forzen spring rolls... room is also cold, the window leaks cold air into the room, poor building quality 酒店房间年久失修,需要翻修,窗户漏风,不建议冬天入住。行政楼层食物每天就是炸小春卷,请不要购买。没有in-and-out parking(day permit),每小时4欧元。
very nice bed, clean, beautiful, but small tv. very nice bathrobes. nice view from 21 floor, beautiful lights in the night from window looking, the toiletries was very good smells. king sizes bed was very good and we got upgrade for room, thank you!
Good location with bus station Nr 2 from port and airport buses. At next block tram station 4 and 2 to the old city and city center. Modern glass high building but the employees need some more training about the previlage status customers and ofcourse all the customers. First hotel bar or room service without any snack like pizza club or a spaghetti, all the menu is expensive. Room service also need some training. Thr big investement of this hotel is the amazing view ! If you catch a reasonably price YES !
Well, I am picky. I do not like to sleep on the floor, that is one reason I go to 5-star hotels around the world. Why 5-star, because the cheaper the hotel the cheaper the beds they use and the harder the mattress. Like in Italy, if you pick a cheap hotel the mattress is like a rock. you could sleep on the floor it is as compfortable.. And thats what you get here. the extra bed my son slept in was more compfy. Avoid this hotel if you want a good night's sleep. according to my oura ring, my recovery was very low.
First time that we didn’t want to leave the hotel but just stay and enjoy the view, peacefulness, the spa and the gym. Service was excellent in all instances. We enjoyed very much a late breakfast and also visited the sky bar. There we tried the home made limoncello which was worth the reputation.
I had high hopes for my stay at the hotel, but unfortunately, it ended up being a huge disappointment. The customer service was poor. The room itself was big but needs some renovation especially bathroom door. The air conditioning was noisy. I had also been looking forward to using the hotel's spa facilities ( not included for hotel guests) nothing outstanding: small pool and 2 saunas. Spa treatments are fully booked and hotel guests are not prioritised. I would not recommend this hotel and will definitely be looking for a different place to stay on my next trip.
Missed expectations. Probably one of the worse Swisshotel I stayed. Service needs to improve. The heaters was annoyingly noisy and they did nothing to fix it. I stayed 4 days (3 nights), I tried to book the restaurant and it was always fully booked. No priorities for hotel guests! So.. I have been forced to go out every evening. Same story for the SPA. No time could be booked! One day they forgot to clean the room!
very nice hotel near the shopping center. great staff at the reception. this hotel has a very beautiful SPA with a large swimming pool and sauna/hammam. One min: i received a beer as a welcoming drink, but I don't drink a beer
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