Swissotel Tallinn
Tornimaee 3, Tallinn 10145 Estonia
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About
#18 of 291 hotels in Tallinn
Location
Cleanliness
Service
Value
Travellers' Choice
This contemporary hotel is set in Tallinn's city center, 800 meters from the Old Town. The hotel offers 238 elegantly appointed guest rooms. Uniquely in Tallinn, the hotel has Executive Floors and a dedicated Swiss Executive Club Lounge. The hotel houses two restaurants and a deli for guests on the run; Purovel Spa & Sport delivers private fitness and relaxation facilities, including an indoor pool, a gym, a sauna and a steam room.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Bay View
Business
Languages Spoken
English
Location
98Great for walkers
Grade: 98 out of 100
79Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Tornimaee 3, Tallinn 10145 Estonia
Getting there
Car HireSee all Tallinn car hire
2904Reviews17Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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At this price it should be perfect. Lovely staff, super breakfast, very good bed. But our room was awkwardly designed, particularly the doorway and the bathroom. The loo was badly placed and very hard to access around an odd glass door. A gentle nightlight would have been helpful. The coffee machine instructions didn’t match the device and the supply of just two pods was very mean. IT needs updating, our wifi was very slow and dropped, some usb charging points would have been great.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded yesterday
Dear Exbiztraveller, Thank you for your thoughtful review of Swissôtel Tallinn. We appreciate your kind words about our staff, breakfast and beds. It is unfortunate to hear that certain aspects of the room were not up to your expectations. Our goal is to ensure all guests enjoy a comfortable stay at our hotel, and we apologize if that was not the case here. At Swissôtel Tallinn, we are continuously striving to improve our service and ensure that every guest feels welcome and taken care of during their stay. We are grateful for your feedback as it helps us serve you better in the future. Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back soon! Warm regards, Gilles Felgen Swissôtel Tallinn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great room generous size, it was clean and serviced well. View from room Amazing and great bar ontop of hotel. Spa is a welcome touch and Internet was super fast. My particular like was the pillows they were soft enough so I could be comfortable unlike some hotels with hard foam style.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Come out of the hotel get the No2 or 15 bus and wait 4 stops. There is a huge shopping centre...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 2 days ago
Dear Marcus, Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were fully satisfied during your stay in Swissôtel Tallinn. We are looking forward to see you again in our Hotel. Best wishes, Gilles Felgen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Always a great stay at Swissôtel Tallinn. Rooms are spacious and comfortable. Views are spectacular. Staff is attentive and helpful. Located close to the airport, downtown businesses, and old town Tallinn it is an ideal place to stay while visiting.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Stockmann's next door is a good option for quick meals.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 4 weeks ago
Dear Guest, Thank you for your continued loyalty to Swissôtel Tallinn! We're thrilled to hear that you always have a great stay at our hotel and that the recent visit was no different in that regard. It's great to hear that you find the rooms spacious and comfortable, the views spectacular, and the staff attentive and helpful. We look forward to the pleasure of welcoming you back for another great stay in the future. Kind regards, Gilles Felgen Swissôtel Tallinn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at Swissôtel Tallinn and had an outstanding experience. The staff was incredibly friendly and helpful. The room was clean and comfortable, and the hotel's amenities were great. A stunning night cityscape view from a hotel room can be truly magical.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 4 weeks ago
Dear Guest, Thank you for your positive feedback! We're delighted to hear that you had an outstanding experience during your recent stay at Swissôtel Tallinn. We are pleased to know that you found the staff incredibly friendly and helpful, and the room clean and comfortable. A stunning night cityscape view can indeed add a magical touch to the overall experience. We appreciate your recommendation, and we look forward to the pleasure of welcoming you back for another pleasant stay in the future. Kind regards, Gilles Felgen Swissôtel Tallinn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Only a very short stay because of an urgent gathering. Arriving after midnight and checking out in the morning there's not so much to say. The room(Sea View) was spacious and is worth the extra Euro. Breakfast was well served and offered all varieties you may think of. All by all a great stay for a reasonable fee right in the city centre.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your experience, and we're glad to hear that you had a positive stay with us, especially considering the short duration of your visit. It's great to know that you found the Sea View room spacious and worth the extra cost. We're pleased that the breakfast offered a variety of options and contributed to your overall satisfaction. We appreciate your feedback and hope to have the opportunity to welcome you back for a longer stay in the future. Sincerely, Gilles Felgen Swissôtel Tallinn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been Swissotel Tallinn’s customers since the beginning (since 2007) and visited the hotel tens of times. The first ten years it was the best hotel in Tallinn, well worth five stars. But even before Covid pandemic something happened and the level of services started to drop. And after pandemic a total drop. The reception just does not work. Always a very long waiting time (perhaps due to lack of staff members). And the staff members are not very polite. You just do not feel welcome. Even In a half empty hotel they do not recognize All Accor statuses and according benefits. Rooms and public spaces are starting to wear out. Water on the bathroom floors due to gaps on shower doors or floor tiles. Scratches on the wooden floors especially near the door. Really small outdated TVs. The Spa is quite small. Pool water is cold and half the times the steam room is not working. No actual difference between regular and executive rooms except for the floor. The executive lounge is also very small and not very tempting. One of the stars still remains: Horisont, the upstairs restaurant and bar. It was originally and is still the best restaurant in Tallinn. Naturally the dining experience in NOA Chefs Hall or in 180 Degrees is better. But the overall experience with fine dining dinner (in the restaurant) with the view followed by some great signature cocktails (in the bar) also with the view is just excellent. Remember to try restaurants signature dish: Eggplant in herb oil, it almost turned us in to vegetarians. Our recommendation is that You should absolutely visit Horisont restaurant and bar while in Tallinn but perhaps You should stay in some other hotel. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 18 Oct 2023
Dear Guest, I appreciate you taking the time to share your detailed feedback about your experiences at Swissôtel Tallinn, and I'm sorry to hear that you've noticed a decline in services and facilities over the years. Your loyalty as customers since 2007 is truly valued, and I apologize for any shortcomings you've encountered. Your observations about the reception and service, as well as the wear and tear in rooms and public spaces, are concerning, and I want to assure you that your feedback will be shared with the relevant departments for improvement. We understand the importance of recognizing loyalty program statuses, and we apologize for any inconvenience in this regard. I'm glad to hear that you've had positive experiences at Horisont Restaurant & Bar, and your recommendation is duly noted. It's important for us to acknowledge both the strengths and areas for improvement. I want to assure you that your feedback is taken seriously, and we will work to address the issues you've raised to ensure a better experience for our guests in the future. If you have any additional comments or if there's anything specific you'd like us to address, please feel free to share. We appreciate your loyalty and hope to have the opportunity to improve your experience in the future. Sincerely, Gilles Felgen Swissôtel Tallinn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
person in check in was quite arrogant. He didnt tell any details, for example wifipasswords or anything. His english was quite incomprehensible. And sweeping. Room was maybe 5 stars 20 years ago. We hoped room as high floor as possible and get as low floor as possible. Anywy we had to pay some extra. There was no information about hotel in the room. Only qr-code to scan. Just to hotel advertising-site. It was impossible to find any information about breakfast, spa or anything. Television in the room was small and picture very dark, coffee-maker didnt work. Spa was old fashioned a littlebit dirty. Breakfast people were very kind but even there level of the food wasnt 5 stars. You can easily drop off one or even two stars from this hotel.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 18 Oct 2023
Dear Tommi, I'm truly sorry to hear about the frustrations you experienced during your stay, and I appreciate you bringing these concerns to our attention. Your feedback is valuable, and I assure you that we take it seriously as we continually strive to improve our services. We apologize for any inconvenience caused by the lack of information during the check-in process. Clear communication is crucial, and we will address this issue with our staff to ensure that all necessary details are provided to guests. We're sorry to hear that the room did not meet your expectations. Your comments about the condition of the room, the lack of information, and issues with the television and coffee-maker are duly noted, and we will investigate and rectify these matters promptly. We always encourage our guests to let our reception know of these issues on the spot as well so we can solve them during your stay. Your feedback about the spa and breakfast is also valuable, and we will review and improve these areas to enhance the overall guest experience. We appreciate your honesty and hope that you will consider giving us another chance to provide you with a much-improved experience in the future. If you have any additional comments or if there's anything specific you'd like us to address, please feel free to share. Sincerely, Gilles Felgen Swissôtel Tallinn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotell was nice and view from 23rd floor room was great. Everything was clean and personnel was nice and friendly. Especially guy who was guiding us to the breakfast tables on Sat and Sun. Breakfast itself was ok but something bit more would turn it to excellent. Spa was great.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 18 Oct 2023
Dear Guest, Thank you for sharing your positive experience during your stay with us. We're thrilled to hear that you found the hotel nice, enjoyed the great view, and appreciated the cleanliness. It's wonderful to know that the personnel, especially the guide to the breakfast tables, left a positive impression on you. We appreciate your feedback about the breakfast. If there's anything specific you'd like to share or if you have any additional comments, we would love to hear more. We're glad to hear that you enjoyed the spa, and we hope it added to the overall relaxation and enjoyment of your stay. We're grateful for your kind words and look forward to the opportunity to welcome you and your wife back at Swissôtel Tallinn for another positive experience in the future. Sincerely, Gilles Felgen Swissôtel Tallinn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed in this hotel first time and my expectations was much higher than what I experienced. My room was 27th floor and I was booked executive room with view and lounge access. Recception were congested when I coming to hotel at friday 16.45. A room condition was somewhere in mid-scale, some bathroom dispencers has fallen floor. Housekeeping coming after 3 o'clock, just when I coming to my room fron down town. Breakfast was midscale, hot dishes were lightly cold, staff doesn´t know what to do. They guide customers to the dirty boards. What a mess! Business lounge was a big dissappointment. It was dirty and there were no bar accessories for example lemon wedges, ice cubes... no beer at fridge, no hot food. I was coming to lounge at 18.30 o'clock. They promise: "A wider selection of snacks available consisting of cold cuts & cheese, variety of warm and cold snacks, fruits, sweets, etc.: 18:00 – 20:00 and alcoholic beverages will be served 17:00 – 21:00." Spa was a tiny and saunas were colder than usually. If you wanna come here, location is great and you have a nice views. …
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 17 Oct 2023
Dear Marko, Thank you for taking the time to provide detailed feedback about your experience at our hotel. We sincerely apologize that your stay did not meet the expectations you had for our hotel, and we appreciate you bringing these issues to our attention. We understand that the congestion at the reception, issues with room conditions, and housekeeping timing were sources of frustration. Due to high occupation, the timings of services might extend but we will review our processes to ensure that such inconveniences are minimized in the future. We're sorry to hear about the challenges you faced during breakfast, and we will address these concerns with our restaurant staff to ensure a smoother and more pleasant dining experience for our guests. Your feedback about the business lounge is particularly concerning, and we apologize for the disappointment you experienced. This is not reflective of the standards we aim to uphold, and we will investigate and make improvements to ensure a more enjoyable experience in the lounge. We genuinely value your feedback as it helps us identify areas for improvement, and we apologize for any inconvenience caused during your stay. Thank you for bringing these matters to our attention and we hope that you will consider giving us another chance in the future to provide you with a much-improved experience. Sincerely, Gilles Felgen Swissôtel Tallinn General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A high-quality hotel a short walk from the port. Really good customer service and the customer's expectations were exceeded. Reserved room class was full, so we were upgraded to the 29th floor. The room was absolutely wonderful and the bed and pillows were heavenly. The breakfast was also great, a selection for every taste and you could even order the omelette separately. A memorable and positive experience. We will definitely come again
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: When you're looking for something better, definitely head here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Gilles Felgen, General Manager at Swissotel Tallinn
Responded 30 Aug 2023
Dear Jaana, We very much appreciate your comments regarding your recent stay at Swissôtel Tallinn. We are happy that you enjoyed our Hotel location, facilities and also the breakfast. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissôtel Tallinn in the near future. Sincerely, Gilles Felgen General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$95 - US$126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel tallinn hotel tallinn, swissotel hotel tallinn, tallinn swissotel hotel
LOCATION
EstoniaHarju CountyTallinn
NUMBER OF ROOMS
238
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Claim Your ListingSWISSOTEL TALLINN - UPDATED 2023 Hotel Reviews & Price Comparison (Estonia) - Tripadvisor
Frequently Asked Questions about Swissotel Tallinn
Which popular attractions are close to Swissotel Tallinn?
Nearby attractions include Imaginaris (0.2 km), Viru Keskuse Rahva Raamat (0.5 km), and Lock Up (0.2 km).
What are some of the property amenities at Swissotel Tallinn?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Swissotel Tallinn?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Swissotel Tallinn?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Swissotel Tallinn?
Conveniently located restaurants include The Able Butcher, Kolm Sibulat, and Horisont Restaurant & Bar.
Are there opportunities to exercise at Swissotel Tallinn?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Swissotel Tallinn have airport transportation?
Yes, Swissotel Tallinn offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Swissotel Tallinn located near the city centre?
Yes, it is 0.6 km away from the centre of Tallinn.
Are any cleaning services offered at Swissotel Tallinn?
Yes, dry cleaning and laundry service are offered to guests.
Does Swissotel Tallinn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.