Visiting first time this hotel and the expectation was high. In reception there was one women who are not friendly with guests. Hotel are good looking, pool area is not big so did not much like it. In the evening the lights was too bright at the pool are which could be less in the evening and would be more relaxing. We also booked a table for dinner in hotel restaurant for 6 persons. We took an order at the table (did not reserved food earlier, which might was a mistake). Our food was served approx. after one and a half hrs. once we asked do we have dinner tonight at all and no one even apologies for that but just saying that they have one big table which needs to be served first. So better to have your dinner on weekdays outside hotel :) Breakfast was good and tasty, not much space for everyone but if you wait a little bit then you will have the place. Anyway I will not go there anymore as did not meet expectations for dinner and pool are, just for a sleep and city time its ok. …
The hotel was good, but upon arrival the woman (blonde with out glasses)who work in the reception was very rude. They gave us a room card, which didn't work, we left to investigate the problem, we were given a new room when we went to the new room, there were already other people there with their belongings, we went to find out why the situation was like that and they told us to wait. We waited for an hour until the number was assigned, which was finally successful. The next day, when we checked out and handed over the cards, we again encountered the same employee, who said that we had made an order for 29 euros at the SPA. But we didn't make any orders, rudely saying again that we have to wait, we waited for 10 minutes, we ran out of patience and asked why we have to pay if we haven't received anything, the employee again rudely replied "WHAT DO YOU WANT"? that we can leave, then she will pay for us! We will not return to this hotel with the worst attitude we have ever encountered!!!…
This was perfect escape from reality for 2 nights, visited hotel during working week, ideal atmosphere for solitude. Rooms are quiet and clean, got everything that is needed for a longer staying in the hotel. For breakfast there is a variety to choose what to eat, everything tastes really good. Spa zone is comfortable, has enough space for you to feel not disturbed by other guests. Took 2 spa procedures, were really satisfied with them. Restaurant menu is diverse enough to keep you away from bad weather for 2-3 evenings. Definitely a recommendation to visit in Pärnu.
If you want to provide value for the money for customers, you need to be more than ok, otherwise 250 eur/night it's just too much. This was the case here. Not just value for the money :-( next time our family (and friends) will put our money elsewhere. Just simply not on the level we expected: cleaning not done properly, dust and dirt on surfaces, towels and bathrobes missing (and not delivered even after asked for them!), no coffee, poor cleaning. Additionally, there were no announcement on their website about very noisy construction work just next door. would have been expected just to mention that, but no :-(
Cannot fault this hotel. Front service desk excellent. Room - excellent in every way and very clean. Sauna and spa was just brilliant. Best bed in the Baltics that we have had. And an awesome breakfast. Faultless and awesome.
Very clean and quite classy Hotel. Spa was quite small but adequate for us. The biggest negative comes from the room; we had the suite. It accommodated ok a Family of for but didn’t have a balcony which for me would have been a must for the price.
For sleep the hotel is ok but restaurant was extremely disqualified. First waiting time - even appetizer we wait 40-50min and they deliver it after we asked them to check where is our food. Interesting was that restaurant same time was almost empty. Food quality - if they add any standard for raw materials then seems lowest is best. Cooking quality - poke bowl - rice is low quality and not ready, can food product is better taste than tomato and cucumber . Barbecue beef- it was not possible to finish the food because the meat is over cooked, taste like chewing gum. Because of the experience in restaurant, we canceled the booking for wellness , if a hotel Don’t know how to make food, how can expect them to know wellness. Finally we found that why this restaurant is empty while all other restaurants around are totally full.…
Hotel, dinner at restaurant and breakfast is quite well but be precise that Yours rooms level is the same as You have payed. I booked and payed for my wife and me junior suite room for three nights. When we game to hotel they show us some kind of aparment room without climate. After one night I said that I can't sleep there. I have asthma. Temperature and air was uncomfortable - perharps dangerous- to me. It was so sunny and hot weather. But they don't have show us junior suite room which we have payed. The rest nights they gave us lower class room with climate. I call this overbooking. :( Next time another place.
We visited the Spa on 31.05.22 and we were told by the receptionist at the treatment room that you are welcome to enjoy the water or order a cocktails at the bar inside the Spa; however when we arrived at the swimming pools and sauna areas, the water jars were completely empty and during our 1.5 hours visit, nobody filled the jars nor anyone came to check into the Spa if everything is OK or the water needs to be replenished. After we dressed up, I went to the receptionist in the treatment room to mention that there wasn’t any drinking water availability what so ever, and that we are thirsty; but we received the most awkward, confused and incredibly unprofessional behaviour and response from the receptionist. The receptionist, full of nonsense excuses, couldn’t provide us with water till I had to have a word with her for some 10 minutes to explain that we don’t want to dine at their restaurant that she offered as alternative for being thirsty; nor can we return back to the Spa as we were dressed up already. Completely nonsense behaviour, lack of professionalism. Based on our experience today, I can’t recommend this Spa at all.…
Superior room is spacious, but it's very simple and absolutely not cozy. I liked only the bathroom, it was nice. Spa area is small, there are only few saunas. Breakfast was good. The price they ask for the hotel is definitely not worth it and I would not go back there. In Pärnu there are much more beautiful and better hotels. At the restaurant food was good, but service from an older lady, awful - I would say rather vulgar and more like service in some cheap diner.
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