We stayed at the Hotel Toliar for a long weekend in August. The hotel itself exceeded my expectations, as the rooms were renovated, big, had lots of storage space and spacious balconies with nice views. I have been coming to the Strbske Pleso area since I was a baby so I knew the hotel is quite old and was pleasantly surprised by the modern rooms. The rooms were very clean when we arrived. The location is also fantastic, close to the train station, lots of restaurants, a mini market and many beautiful hiking trails. The breakfast was alright, nothing amazing but not too bad either. The pool is quite small and has a view of the parking garage and guests unfortunately have to pay to enter. What was truly awful was the complete ignorance of COVID-19 rules. Nobody wore face masks anywhere, including the very crowded breakfast area (they still do open buffets even though every hotel I have been to since the beginning of the pandemic has now switched to the staff giving you the food you ask for). Guests do not wear face masks in the hallways, in the tiny elevator, in the reception area or, as I said, in the buffet line. And, unfortunately, the staff does not wear masks either. The cleaning staff wore no masks, the reception staff wore no masks, the spa staff wore no masks (incl. the masseuse), the restaurant staff wore masks on their chins. As a result, 3 out of 4 adults in our group got sick a few days after we came back home (luckily just a cold). I also didn't like that even though our rooms were very clean when we arrived, all the cleaning staff did during our stay was provide clean towels and new toilet paper but did not clean anything in the rooms (not even make the beds or wipe the floors). I cannot comment on the restaurant, we never ate there except for the breakfast, due to the bad reviews. Instead, I can highly recommend the restaurant Furkotka across the street which has fantastic food and very friendly staff (although they also don't wear masks, it seems that the local staff hopes for another lockdown).…
We stopped at the Toliar restaurant as it was snowing heavily and it was the closest place to stop for a coffee and a quick bite. The menu was limited when it comes to light bites. We ordered 2 black teas with milk, latte, fruit punch and a hot chocolate. In addition to this we asked for two small platters of cheese. The black tea arrived with milk and a slice of lemon. Hot chocolate took 10mins to arrive. The cheese platters were plates with 10 thin slices of cheese and 3 halved grapes. The service was poor. It was evident after a short while, only certain tables were getting attention.The staff were lacking customer service. I wouldn't recommend and certainly won't be returning.
The hotel is very nice, good restaurant and location. But they close the spa area one hour earlier and the staff there (in spa area) has quite rude behavior. We came to spa one hour before closing and every sauna was turned off already. The rest is fine and the rooms are really clean.
My boyfriend and I had a pleasant lunch at the hotel restaurant - I found the choice of food very nice as it wasn't just the typical lot you get at any other Slovak restaurant, but instead it consisted of a smaller choice of interesting dishes. The portions were good and filling, the prices were reasonable for High Tatras, especially since the hotel is right next to the train station on the way to the lake. The staff were very nice and the interior was lovely. Only one flaw - their card machine was broken, and although there is a very conveniently placed ATM in the lobby, it charged me 2€ despite the sign stating that it wouldn't and my bank does not charge any withdrawal fees.
Ist good for hikers, central location...some 50 m from the local High Tatras rawaystation. They cook good and provide prima Wellness with a small Pool that can make one, after a long mountinghike, reborn again. Plus Handy parking.
The restaurant looks nice and is not bad, but the quality and variety of food is only average. Toilets are disaster doasnt make sense to talk about - if you find them ! The food is ok but nothing special. Expect long waiting time and not very friendly waiters who seems to be there not for the guests but only for the salary. Maybe I was there only at wrong day :(. High level review its ok but not more than average.
I travelled with my mother to High Tatras for a 3-night stay. Nice room, veeeery nice bathroom (up-dated), big sunny balcony. Appropriate breakfast for a 3 star hotel. Restaurant with reasonable prices. I also visited the sauna world, 6 different types of sauna and a nice quiet relaxation area. The pool area - not ideal. Staff - not ideal, but ok. All in all - good value for money. We extremely appreciated the in-house supermarket. Hotel is ideally located, so that also my mother, who is over 80, was able to go for a walk around the mountain lakes at Strbske Pleso and also to walk comfortable to the rail-way station.
Hotel has a good location, only few steps from rail station and in the centre of Strbske Pleso. It has own parking house, ski room with lockable boxes, free ski-bus, nice big SPA with swimming pools and various saunas and stylish restaurant with traditional Slovak decore. Rooms are large, partly renovated. Food is good. This is a big hotel, visited with families with children, so if you are looking for quiet, find something else. Personnel is mostly diligent but lacking of professionalism. Only one member of staff wore name tag, bartender Dusan. Others were (better) anonymous. This is unacceptable and also against the law. They do not greet guest by entering to the restaurant, coming to the reception desk or meeting in corridors of the hotel. No one did it during our 5 days stay. They do not even give you priority in walking. Waiters are not able to remember your order, face or what you have to pay for sometimes - they even tell you it :) There are nice members also, I would tag them concretely, but all staff is anonymous as I mentioned above. Food is fine and with good variety. There is bufe during the whole day also for no-accommodated guests. Dishes was not always clean, so be careful. Restaurant with bar is very nice, there are two fireplaces, a lot of traditional Slovak decore, fur-lined seats. Again staff - they let the tables uncleansed until new guest sit. Room are big enough, what is plus when you have a winter holidays. There is a rough carpet, clean, but smelling from carpet cleaner. I thing that the little smell was from it. Room was clean but stood untouched during our 5 day stay. They only put fresh towels on the bed (sometimes only one towel instead of two). There is no hairdryer, refrigerator, safe, teapot in the rooms - it should be a standard in 3* hotel. My suggestion: I think that hotel with this capacity would better care about the clients also to give them some program every evening. It would be easy coverable by increasing of turnover in the bar by this number of clients. Now there is no animation program, nothing, just the bar. We spent there the New Year's Eve Party and it was pretty boring. Only some local wedding band, no Dj, no program, no tombola, no MC... nothing. It would be also a good idea to thing during the making of seating plan and look at least of guests' birthdays, if they are a young couple, family with children or a retired couple. Not just to mix people in alphabet or random order. Prices are high, comparable to the centre of Slovak capital city, but it is expected in this location. It would be also nice to offer the expected standard of services for it.…
Although I originate from Slovakia, my family and I have lived abroad for about 16 years now. We travel back home every summer, but usually stay close to family and friends and our travels are short distance. This year, however, I have decided to introduce my homeland to my children and visit High Tatras with them. We traveled across the country and due to a car accident on the road, we arrived to our destination later than anticipated. A friend of mine and her two kids we were traveling with had made a reservation for themselves at Hotel FIS in Strbske Pleso and even though without reservation, we were hoping to find a room for one night there as well. However, the personal there was very unfriendly and not accommodating at all. We were left without a room to stay and the time was getting closer to 9pm. When asked whether they could recommend any other accommodations, they gave as two numbers to call from our own mobiles, which is something I have never experienced in any other Hotel I've stayed in a past. Needless to say, one of the hotels was fully packed, however, I tried another one, which happened to be Hotel "TOLIAR" and a friendly young voice on the phone was the most kind and welcoming we could have ever hoped for. Although without reservation, a young gentleman named KAMIL GLADIS had promised to do his best to find us a room for that night. He welcomed us with a big smile and managed to move things around, so we could have a room to stay over night. Due to our delay on the road, our kids didn't get to have a proper dinner and the kitchen at Hotel TOLIAR was closing at 10pm. I've expressed our desire to eat to Mr. Gladis and he managed to help us with that as well. I was very surprised by his kindness and professionalism, especially after visiting Hotel FIS. Because of their excellent service, my kids and I have decided to stay another night. We had breakfast and dinners at their restaurant and were just as pleased with service and amazing food as well. Not only am I going to share this with my friends and you, but next time we are visiting High Tatras, I know exactly where we are staying! THANK YOU KAMIL for all your HELP and accommodations, because of YOU my kids and I had the best time EVER in High Tatras!…
Stayed here for 3 nights whilst on a walking holiday with friends. The hotel is centrally located, less than a two minute walk from the railway station. Check in was efficient and friendly. Room was above average size with plenty of cupboards and wardrobes. The room I was in was at the back of the hotel and still had a large balcony, however, the view was principally of the multi-storey car park. The room had a shower and toilet and a separate toilet. My only criticism would be the under floor heating which you cannot control yourself. The small separate toilet was like a sauna, that said it came in handy for drying wet walking gear and drying small items of laundry. I found the bed comfortable and slept well. Breakfast was the usual hotel buffet style, plenty of choice though not always as hot as it could be, perhaps just bad timing. The staff in the restaurant and bar were either great or abysmal, one was keen to serve and please his customers and the other made it abundantly clear that she did not want to be there and was anxious to get people out before 22.00 hours so that she could leave promptly. Ate in the restaurant twice, both occasions perfectly OK, not brilliant but not awful, simply middle of the road. A lot of dishes sold by weight, so if you have a hearty appetite increase your portion size by paying more. There is also a small supermarket on site, ideal for rations whilst out walking. Overall, given the very reasonable price, it is excellent value for money and the minor criticisms for within tolerances, you can always drink and eat elsewhere. Overall, I would go back.…
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