We stayed for 3 nights an everything was excellent. Room was very nice and clean, food was very tasty and good selection and staff working there made our stay even better😁All of them were very friendly, helpful and polite.I have to mention the masseur Alexandra she is precize and know what she is doing.We loved the room next to the lobby with green leather sofas and fish tank with piranhas 😊All of the hotel has an amazing atmosphere.
The hotel interior was nice, we especially enjoyed the billiard room with the fire place and the leather couches. Our room was lovely and we had a great time relaxing in the sauna!But what really made the trip outstanding was the staff: our car broke down on the way to the hotel and all of the staff went above and beyond to help us out in this stressful situation - stranded in a foreign country where we don't know the language and without an idea what to do with the car and how to get home. They found someone to take car of the car, organized a meet-up and the conditions and found us an alternative way to get home. They are the reason we could enjoy our vacation despite this unfortunate event.Thank you so much! We'd come again any time!
Everything at the hotel was perfect - our apartment was very nice, clean and comfortable, all the stuff of the hotel was very kind, friendly and helpful and the food was fantastic. Our stay was the best of all the holidays we ever had. Thank you very much!!!
Luxury hotel with a private parking offers very pleasant stay for the guests. The room was clean, well equipped and very comfortable. Althought the breakfast could offer more variety of foods it was well prepaired and tasty. Staff were kind and professional. Overall it is very good hotel.
Me and my husband went to Bratislava in Piestany at the Grand Hotel Sergio for our 2nd honeymoon in the country side breath taking views of the lake next to the hotel. Fabulous food very clean friendly staff especially the owners son Richard he gave us tips of where to go what to eat what to do. This hotel is very relaxing quiet his English was very very good. PS he studied in my country in Malta. Its pet friendly too. Its a must go if you want to relaxing holiday. Thanks for your service we where very happy in our short stay .
Very nice decor. Beautiful garden area. Very nice ornate furniture. Very friendly staff. Very nice and competent receptionists. Very friendly maid. Good breakfast buffet. Kitchen: Large selection of food. The food was good. But unfortunately the main courses / meat were very often cold on the plate. And unfortunately the waiter could very bad english. The German language can unfortunately only the boss of the hotel. And unfortunately there are no daily newspapers! That's why only 4 out of 5 points. But price / performance is ok. We will definitely come back to this beautiful hotel!
Everything was great, we were absolutely satsfied with our stay. Everything was true to the advertisements. The hotel, and the room was marvelous, the food was plenty and great, it was a nice bonus, that they organized transportation to the local spa.
We have stayed in hotel for 3 nights. Food and wine selection had been of really high standard and hotel staff had been very pleasant and helpful. Rooms were clean and we have enjoyed such a nice massage there. We appreciated their little treat - a cake on my birthday. Also appreciated that they provided us with transport to central spa in Piestany.
Visited the hotel three times. It was very hard to catch receptionist. Food was good, but most of the clients complained about small portions. Owner is rude and very unfriendly. Never want to talk to him again. I saw how he told client that he is absolutely not interested in client's needs. The whole hotel looks like pretending to be 4*. Personnel nice, but understaffed, slow, inexperienced and unprepared, changing very often as they are obviously not happy with the employer.
I have visited the hotel with my wife for a weekend and it was great! Amazing and tasty food and great atmosphere! The hotel has an amazing outdoor terrace with jacuzzis and a beautiful lobby bar, where you can play games, pool or enjoy your drink. Had a relaxed time and we enjoyed our stay here. Would surely recommend!