I have traveled to Nitra in the end of October 2017 and I stayed in this hotel for one week, from Monday to Friday. The hotel is nice, it has a good location, the food is good and at a good price, but beside this, the experience I had was not a good one. I forgot one shirt in my room, but as soon as arrived home, I called them telling about my forgotten item. They replied to me by email saying that the shirt was found and I was very happy about it, one of my colleague was supposed to travel to Nitra the coming week, so I asked them to give my shirt to him. Weird for me, but after confirming that the shirt was found, in less than 2 days, the same shirt suddenly disappeared, and the answer I got again from the hotel was that the shirt was thrown away by mistake. I can not image such kind of mistakes in a 4 stars hotel. The shirt was almost new, not a cheap one and it did not look like something needed to be disposed. They do not have a special place in the hotel where the things forgotten by customers are kept? I am sure I am not the only one who forget something in hotels. If I am, than I am a bad exception. Unfortunately, this was not the only bad thing in my one week stay at this hotel. I arrived on Monday evening (30.10.17) at the hotel and I found a dead bug in my room, (I also attached the pictures). True, I moved the refrigerator few centimeters to make some more space (it was too far from the desk) and I found that dead bug. I was not very shocked, since it was under the refrigerator; I was thinking that the cleaning lady is not moving the refrigerator every day to clean under, but I left the bug there on purpose, because I was thinking that somebody will come anyhow on Tuesday to clean the room and the bug will be removed. But no, Tuesday evening when I came back, the bug was still there, even though it was clear that the cleaning lady was in my room, my towels and my bed were arranged differently than I left it. I told about the bug to reception and they say that will fixed it. Yes, they did fixed it, but next day, on Wednesday. They even did not bother to say "sorry about that". Another issue I had in the hotel was during one of the dinners in the restaurant's hotel. I was approached by a restaurant customer who came uninvited to my table (together with his beer) and start to talk with my in Slovak, even though it was obvious I do not speak Slovak language an I did not want his company. I have to thank to the man who was waiter in that evening, who noticed immediately the situation and help me to get rid off the unwanted guest. With all this, the attitude of that customer when it was asked from him to leave my table was not friendly at all and was bothered that I do not want his company. When the waiter was not there, he was keep telling me things in Slovak I could not understand, obviously to show his discontent. It was an awkward situation which made me feel uncomfortable. I was choosing the restaurant of the hotel because the food is good, the waiters are really nice, but also because I thought it is a place where I am safe in the evenings, being a single women in a foreign country with a language I do not speak. What happened showed that it was not like that. I informed the reception in that evening what happened, but I did not hear nothing from them, even though they said they will inform the management. I do not know what can be done in such situations, it is quite difficult to select the restaurant customer, but the the disappointment was their lack of reaction. I am not a capricious customer, I am not trying to create problems, on the contrary, I ignore the small flaws where they exist, but I can tell you that it is first time when I have such issues in a trip which left me with a bitter taste and disappointment. I will never go to this hotel again, even if I travel here from another town.…
Many times I take lunch in this hotel/restaurant. Will you find a good and good drink food for a good price . It easy to find, on the end of Nitra Walk way. It has a nice terrace for smokers I recommend it..
Just completed a three night stay at Golden Hoffer, or "Grand Sole" as the hotel is actually named. This was the first issue, that I was looking for Gomden Hoffer, which there is mo signage for. Once I realized it had to be the right place I proceeded to check in. Elevator was out so I lugged my bags up 8 flights of stairs. Elevatir was out for 3 of 4 days I was there. The room was small with a twin bed. Mostly old and dingy furnishings with a new TV. Wifi did not work in my room at all. This seemed to be common amongst other guests and accepted by staff. I ended up having to work in the lobby each day. There were little gnats in my room even after several days with the window closed. The window was open when I checked in, but I closed it. The gnats seemed to multiply and fly around my face and into my eyes, nose and mouth. The tv straight up fell off the wall on the 2nd day. This was fixed by hotel the next day. To top it off, this hotel is supposed to take AMEX being part of Concur business travel network. They do not. This made me have to use my own $ for the stay. Restaurant was decent and servers were friendly. Front desk staff was apathetic overall.…
A very nice hotel recently refurbished. Clean and tidy rooms with WiFi access. The hotel is centrally located so an easy walk to most things including the large Tesco. Breakfast is good, with a reasonable variety on offer.
Here I am reviewing the restaurant only (not the hotel) as we didn't stay here. We called in for lunch & I have to say it was just wonderful ! I have absolutely nothing negative to say about it. We sat on the terrace as opposed to indoors but the terrace is covered by a sort of marquee (see photo's) with lovely comfortable seating. The waiting staff were smart & polite. There is an extensive menu with set prices for a four course meal. First came a plate of creamed Avocado with mayonnaise & a slice of Pitta bread, followed by Beef Goulash soup (and they bring you a huge tureen, so you can take as much as you please) which is one of the best I have tasted. The main course was of diced pork, potato, onion & bacon pieces topped with a nicely fried egg. To finish there was chocolate filled dumplings accompanied by cream & chocolate sauce. Unfortunately I am unable to name the main dish, but I can assure you if all the food is as good as that taken by ourselves you will not be disappointed. My lady originates from Nitra so we will be returning and will definately eat here again ! I reiterate that we did not stay at this hotel therefore I have rated all the ameneties as 'average' but the restaurant sevice and food was excellent !…
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