What happened to us on arrival would perhaps make good material for a comedy sketch but with a young child in tow was stressful & unbelievable. We arrived at 6pm to find the gates shut & a wedding underway. After waiting 1/2 an hour at an unmanned reception under the stairwell, we had to ask assistance from a wedding guest. She told us we could not be staying as the wedding had taken the whole pension. Eventually the owner was contacted & we were informed he had booked us rooms at the next door hotel down the road. Nobody directed us, thank-you Google Maps! On arrival at reception at the neighbouring Bankov Hotel, we found out we had been lied to & the owner of Zlaty Jelen refused to pay for our rooms despite rooms being available & having paid Hotels.com upfront. 2 hours of arguing ensued, being told the owner was making his way to the Bankov. Eventually in desperation I walked back to the Zlaty Jelen to find the owner relaxing on the terrace! Again I had to enlist the help of a wedding guest & after a heated argument he said his manageress was arriving to take us to yet another hotel he had booked. Well I wish I had never got in her car to pick up my family from the other hotel as we were taken to a dive in the suburbs with strip neon lighting. We refused to get out of the car and after another 1/2 hour of heated argument in which I had to threaten legal action we were taken back to the neighbouring hotel after being lied to again and told they had no rooms. At 10.20pm (4hrs 20mins later) we were finally granted access to a family room, exhausted & famished. Yes the next day the manageress was nice, took us back to the family room we had originally booked & made us cup cakes. No the owner despite seeing him, did not apologise. Yes the place itself was in a wonderful location & the rooms (sans wedding) quiet but nothing makes up for the horrendous experience we went through. …
This place is spectacular ! Lovely location in the forest . I been there few times before and with family last time. We had beautifull garden wedding . Pension , garden, pool and party area look amazing during summer ! Highly recommend for any occasions
This is a family owned little hotel, which provides wonderful accommodation and great food. It is surrounded by woods, has a pool and a garden. Superb for chilling out, long walks, and being in nature.
Situated in a beautiful forest area only few minutes from busy city center of Kosice. Nice place for taking bike trips, jogging in nature and hiking. The staff is very nice. This place offers a small pool, sauna and mostly place for relax. Lack of restaurant is compensated in nearby restaurant of hotel Bankov.
Un très beau cadre reposant, un excellent accueil. La piscine extérieure et le sauna sont idéaux pour la détente, les chambres propres et la literie excellente. L'hôtel est un peu excentré, situé au coeur d'une belle forêt, mais cela fait partie de son charme. Je recommande autant pour un séjour d'affaire que pour la détente, randonnée et découverte.