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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 08/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel Bratislava Old Town
Updated 08/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#48 of 99 hotels in Bratislava
Location
Cleanliness
Service
Value
Newest design hotel in Bratislava
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car park
Public wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Children Activities (Kid / Family Friendly)
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Russian, Spanish, Czech and 5 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
240Restaurantswithin 0.5 km
116Attractionswithin 0.5 km
Contact
Vysoka 2A, Bratislava 811 06 Slovakia
Name/address in local language
Getting there
Bratislava Hlavná Station15 min
Car HireSee all Bratislava car hire
17Reviews2Q+A3Room tips
Reviews
Traveller rating
- 8
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- 1
Time of year
Traveller type
Language
Selected filters
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Rooms are fine, big and clean. Location close to the center is also very good. The poor rating is a result of incompetent waiters during breakfast. After ordering 2 soft boiled eggs nothing happened. After 15 min we asked a waiter, 10 min later we asked again, another 10 min later two almost raw eggs were served.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Michal Novak, Sales at AC Hotel Bratislava Old Town
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to improve our services in the future. I hope you choose to stay with us again when your travels bring you back to the Bratislava. Kind regards
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This AC Hotel is a new Marriott option in Bratislava but it’s not a newly built hotel, it’s an old hotel that it was rebranded to Marriott last year. The worst thing about this hotel is that they don’t have any respect for privacy even if you put the (Do not disturb) sign. First morning at 10AM the housekeeping lady entered my room while I was sleeping and I was really shocked when I saw her since I put the sign already, she interrupted my sleep. The other morning on the day of checking out the sign was there and it’s the day of checking out normally you wouldn’t expect the housekeeping and the same happened this time with another lady from the staff at 11AM. It looks like this is the norm at this hotel. Even the sign itself has so many exceptions written on it, the language is not emphasizing the privacy enough, it’s hilarious I’ve never seen that in any hotel before. Another problem was the weak Wifi connection in my room 252. Breakfast is not complimentary for Marriott Titanium members but you can pay 3.20€ to have it included with the daily credit, breakfast was Ok but definitely not worth the 12 or 15€ since so many usual breakfast items are missing. Unfortunately, this wasn’t a good stay.…
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Date of stay: March 2022Trip type: Travelled solo
Helpful
Response from Michal Novak, Sales at AC Hotel Bratislava Old Town
Responded 7 Mar 2022
Dear Guest, thank you for choosing to stay at the AC Hotel by Marriott Bratislava Old Town and providing your honest feedback. It is unfortunate that your expectations were not fully fulfilled. Your review is a clear stimulus for us because we definitely want to pride ourselves on delivering a memorable hotel experience during your travels. We believe that we will be able to satisfy your needs next time you are around.
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This hotel is in a great location. It’s an easy walk to all the main sights. It’s separated from a busy street so very quiet. Check in was very efficient and courteous. My room on the sixth floor was spacious and comfortable. No view but that’s okay when you’re sightseeing most of the day.
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Date of stay: January 2022Trip type: Travelled solo
Helpful
Response from Michal Novak, Sales at AC Hotel Bratislava Old Town
Responded 30 Jan 2022
Dear Traveller Thank you for choosing AC Hotel by Marriott Bratislava Old Town for your recent stay in Bratislava. We were delighted to read that you had a great experience and enjoyed your stay with us. Hopefully we will have an opportunity to welcome you back again.
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The city has a lock down. We came 1 hour before new year's eve and they told us that the kitchen will be closed so we had to order from Greece, just before our flight, our food and they would heat it when arrived. We strictly asked not to include peanuts and cashews and to be cooked in different pans because of our daughter's allergy and the reseptionist told me that she would mention it again to the cook. Our daughter had to take cortisone pills at that night. Keep that as a note. In every request the answer was "We don't have service at the time and can't do it". No water (only sparkling and the sour one) no olive oil for the salad no cheese for the pasta. No to everything. So when we arrived back to the hotel in noon after a walk in the city we asked for the kitchen menu, and the receptionist (guess what) told us that they don't have service at the time and we had to order from a restaurant in the city. She gave us the menu and, what a surprise, it was the same with the first night. The night that we asked food with no peanuts and cashews because of the allergy. Outrageous. Finally we ordered from a famous burger firm. They told us that we couldn't eat at the first floor lobby and had to stay in the room. What about room service? Well the room service was unacceptable too. They came in the room and just fixed the coverlet on the bed. Never changed the glasses. Never changed the sheets and never changed the towels, for 3 nights. Of course not even think that they vacum cleaned the room. Plus every morning we had to order what we want to have for breakfast because the hotel had no bookings (so not because of covid restrictions). Why should I care about it? I paid for the room the price they asked and got sales to service. It supposed to be a Marriott hotel. Well it doesn't deserve it. No Marriott no other big firm. They are good at taking money but the worst in terms of service. Cheap way of behaving to clients.…
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Date of stay: January 2022Trip type: Travelled with family
Helpful
Response from Martin Hurban, General Manager at AC Hotel Bratislava Old Town
Responded 6 Jan 2022
Dear Guest, thank you so much for staying with us and time to share a review with other travelers on your recent stay. It came with a true disappointment, we couldn't fulfill your expectations - please accept my honest apologies. You have pointed out several issues which I would like to explain where possible. Following the restrictions of the Slovak government, bars and restaurants were closed and only takeaway form of serving was possible, free movement is restricted between 20:00 - 05:00. The menu we have offered to you was from our external partner restaurant we are cooperating with, as the hotel's own kitchen currently works for breakfast. Our reception has been contacting all guests to remind them on actual governmental regulations and assistance to secure dining options was offered. Menu sent to you prior to your arrival is the same as offered to already accommodated guests. After a review of the situation with our team, I can confirm a request for allergies has been communicated to the partner restaurant together with the order and our colleagues have reminded them just before planned delivery. I am sorry to hear your daughter had to take cortisone pills the same night. Breakfast service is a bit different situation - current Slovak Covid regulations do not allow standard buffet breakfast. In order to simplify the ordering process at the table, we have prepared a simple paper menu to choose from, while the breakfast is delivered fresh to the table. This procedure is independent of the number of guests in-house and we have to follow it until the regulation will be changed and hopefully, the usual buffet offering will be allowed soon. Comment related to housekeeping has been investigated and I would like to ensure your cleaning service has been checking your room on a daily basis, with vacuuming, cleaning of the bathroom and bedroom. Current Covid procedures minimize the contact between the staff and guests or guests' belongings, we will definitely review the possibilities of how to improve the guests' experience and still comply with Covid standards at the same time. In those unusual times, we are always looking for options on how to make the impact of strict Covid preventive regulations as soft as possible to our guests. Thank you so much for your honest feedback that will help us to further review and update our procedures and communication.
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Nice new design hotel in an excellent location. The staff were very friendly and helpful. I had a very enjoyable stay over the New Year’s weekend. The room was nice with a comfortable bed. I was upgraded free of charge which was a nice surprise.
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Date of stay: January 2022Trip type: Travelled solo
Helpful
Response from Michal Novak, Sales at AC Hotel Bratislava Old Town
Responded 4 Jan 2022
Dear Mrs. Katie, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the AC Hotel Bratislava Old Town. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Martina Pulščáková Front Office Manager AC Hotel by Marriott Bratislava Old Town
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We got into our hotel in the evening - it was getting dark. The hotel was in a perfect spot for access to town. The check-in was easy, and I got a very nice room. I loved all of the places for electronic hookups! Sometimes traveling in Europe that can be a problem. My only issue with this hotel is that it was way too hot. I tried to turn down the thermostat, but had no luck. I asked someone for help, and he told me that I couldn't have the window open and turn down the heat, so I closed the window. Well, after leaving the room for a few hours, it did not cool down one bit, so I opened the window as much as I could which was only about 1". I am just happy that I had a portable fan with me. The managers really need to look at this as I would not stay there again without having temperatures in the high 60s for sleep. Great internet, though.…
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Date of stay: October 2021
Value
Rooms
Service
Room Tip: Check out the temperature of your room and if the window opens at all.
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Helpful
Response from Michal Novak, Sales at AC Hotel Bratislava Old Town
Responded 21 Nov 2021
Dear Guest, Thank you for choosing to stay at the AC Hotel Bratislava Old Town and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we will continue to analyze and to find solutions together with our technical team on how to make the guest-rooms micro-climate comfortable to the majority of our guests during the inter-season when nights are still cold and weather and outside temperature changing rapidly within a short period of time. Windows in all of our rooms are openable, due to safety reasons, only ventilation opening 10-15cm on one side is possible. Central cooling is not turned on, as outside temperatures fall below 12 degrees Celsius during the days. Let me ensure you we will continue to look for the most optimal setup of the central heating to better address the impact of the first sunny days with increased temperature. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Martina Pulščáková Front Office Manager AC Hotel by Marriott Bratislava Old Town fom@acbratislava.com +421 2 2002 0000
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The hotel is modern with nice large rooms. It is a convenient location walking distance to the old town. The staff were very pleasant. The problem was that the air conditioning was turned off for the year and the rooms (our group was on the 5th floor) got very hot. I don't think the heat was on, I think it was just sun and heat rising. However, I was told the only thing we could do was open the window. It only opened a crack. Luckily the open window and leaving the blinds open cooled the room down enough for us to sleep. The next day it was just as hot even with the window open all day. They really need to have fans in the rooms if there is no other way to cool them down. Maybe rooms on a lower floor are better.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Helpful
Have stayed for a night after the whole day travelling. Hotel is located close to everything and has a very nice design. Front desk lady who checked me in was extremely helpful and polite, servise was flawless. Very nice breakfast with some local items.
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Date of stay: October 2021
Location
Cleanliness
Service
1 Helpful vote
Helpful
There are a lot of good things about this hotel: - Friendly service at reception - Clean, new (?) rooms and public areas - Convenient location just a few minutes' walk to the heart of Old Town - Within walking distance to cafes, restaurants, and shops - Rooms have everything you need - Fine buffet breakfast (though better get while the gettin's are still good; i.e., don't wait until it's almost over, when they are running out of stuff) The only negative, but it was really annoying, was that our room was right under the fitness center. Who puts a fitness center on the sixth floor? And why, if it's open 24 hours a day, is there a room underneath it at all? Someone used the fitness center at 4:45 a.m. on a Sunday. This is no exaggeration because I looked at my phone when I woke up to what sounded like someone dragging a body around, and then dropping it, and then picking it back up and dragging it around some more before dropping it again. (We only later realized that there was a gym, and that it was right above us). I don't care if people want to use the gym at strange times, especially because the gym is obviously open 24 hours a day. Just don't put a room underneath it. Or, since there's already a room there, please don't put guests in it, ugh. Also, 24 euros for parking per day (albeit in an underground garage onsite) seems a bit steep in Bratislava.…
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Date of stay: September 2021
Value
Location
Service
Room Tip: Just not the one on the 5th floor under the fitness center
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1 Helpful vote
Helpful
The hotel has a very good location close to the old town. There are plenty of cafés, restaurants and bars nearby. We came early in the morsning but Lucia at the front desk helped us to get a nice room after just a short wait. The room was rater big and very clean. Breakfast was good with many choises.
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Date of stay: August 2021
Value
Cleanliness
Service
1 Helpful vote
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PRICE RANGE
US$95 - US$120 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Austria Trend Hotel Bratislava
LOCATION
SlovakiaBratislava RegionBratislavaStaré Mesto
NUMBER OF ROOMS
202
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Claim Your Listing Frequently Asked Questions about AC Hotel Bratislava Old Town
Which popular attractions are close to AC Hotel Bratislava Old Town?
Nearby attractions include Bratislava Shooting Club (0.3 km), Mystery Dinner (0.2 km), and Nedbalka Gallery (0.4 km).
What are some of the property amenities at AC Hotel Bratislava Old Town?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel Bratislava Old Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at AC Hotel Bratislava Old Town?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel Bratislava Old Town?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to AC Hotel Bratislava Old Town?
Conveniently located restaurants include Grand Cru Wine Gallery, GLOBO Restaurant & Wine Bar, and FABRIKA The Beer Pub.
Are there opportunities to exercise at AC Hotel Bratislava Old Town?
Yes, guests have access to a fitness centre during their stay.
Does AC Hotel Bratislava Old Town have airport transportation?
Yes, AC Hotel Bratislava Old Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Is AC Hotel Bratislava Old Town located near the city centre?
Yes, it is 0.2 km away from the centre of Bratislava.
Are any cleaning services offered at AC Hotel Bratislava Old Town?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at AC Hotel Bratislava Old Town?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.