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Sheraton Warsaw Hotel

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#15 of 123 Hotels in Warsaw
Certificate of Excellence
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Sheraton Warsaw Hotel
Sheraton Warsaw Hotel
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1,328 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Warsaw Hotel
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Showing 877: English reviews
Warrington, United Kingdom
Reviewed 6 February 2017

We have just returned from a wonderful stay in Warsaw, Poland. Although th4 facilities were good the Sheraton Hotel needs to work on its customer service. Following a lovely night in the live bar staff stopped us from leaving telling us we hadn't paid our bill! We had paid cash at the bar - on two occasions! No apology from...

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Helpful?
Thank MoJo2465
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear MoJo2465, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that other brand provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve...

Kobe, Japan
Reviewed 4 February 2017

It is a good place to stay and it is clean.the rooms were good enough to stay in for some days. The staff were really good. also you could find restaurant so easy. I also liked the bathroom and shower.

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Helpful?
Thank jolive0021
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear jolive0021, Thank you very much for your good comment regarding hotel staff and services. It was nice to read you had pleasant stay at Sheraton Warsaw Hotel in Poland. Looking forward for your next visit. Best Regards Pawel Owczarek Assistant Front Office Manager

Washington DC, District of Columbia
Reviewed 31 January 2017

Good enough place to stay. Clean, good access to many restaurants. Good sized rooms and amenities. Check in and check out, however, were very slow and lines were sometimes 10 people deep. Not something you want to experience after a long flight to Europe.

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Helpful?
Thank Santini97
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear Santini97, Thank you very much for opinion you share about Sheraton Warsaw Hotel on The Trip Advisor. I am glad you found our hotel good and comfortable. I regret and apologize you experienced inconvenience upon registration. Situation we have more than 10 guests waiting in the line for check in happens very seldom, however your comment reminded us that...

Vienna, Austria
Reviewed 31 January 2017 via mobile

Stayed in the Sheraton on points for 2 nights and have been upgraded to a suite (used the awards). The room itself was very nice. Seperate living room with couch and great windowfront with a view. The bedroom was quite big and had a comfortable bathroom attached. The exec lounge was well equipped, good variety of food and drinks and...

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Helpful?
Thank cle c
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear cle c, Thank you for taking the time to review our hotel and for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences. I am mostly happy knowing we have made your stay comfortable and you appreciated what we have offered. Such excellent...

Prague
Reviewed 30 January 2017

It was my first trip to Warsaw and I couldn't expect a better hotel to stay in for this first time in Poland. The communication prior to the trip via email was friendly and efficient and the welcome on the day of my arrival very friendly. I had requested a quiet room and the room I stayed in was wonderful...

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Helpful?
Thank Karin G
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear Karin G, I am very delighted reading your excellent review and happy we have managed to meet your expectations. Thank you for writing about your great experience and praising our staff and their services. I do use it with pleasure to motivate our teams further. Nice complements from our guests are the best prize & motivation we can ever...

Lund, Sweden
Reviewed 29 January 2017 via mobile

Fantastic hotel with perfect location . Tried the fitness centre, it had all the equipment you need for a descent training over the weekend. The sauna was a plus and the beds were very comfy. I would like to have some spa areas, therefore not the best grade.

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Helpful?
Thank Jaggz90
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear Jaggz90, There is no better reward for us, than such a nice comments of our guest after the stay. We are very thankful for this recognition. We all will be happy to serve you again in Sheraton Warsaw Hotel whenever your plans will bring you back. Thank you for your stay and those excellent notes. Hope to be able...

Krakow, Poland
Reviewed 26 January 2017

There's not much to talk about, really. It's a Sheraton hotel which lets you expect a certain level of quality and this hotel doesn't let you down. Sometimes, it's just a matter of small details, like remembering to put a crib to your room, even you booked it several months earlier. The building itself is from 1996 and you can...

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Helpful?
Thank Adrian B
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear Adrian B, Thank you for taking the time to write a review of your stay. It is always great to hear about the wonderful service that our team is providing from the most important people - our guests! As you may not be aware, we are currently starting the process of refurbishing in order to ensure that our guests...

Lisbon, Portugal
Reviewed 23 January 2017 via mobile

I stayed at the Sheraton several times when visiting Warsaw. Great location at a walking distance to the Old Town. Big rooms with AMAZING and real king size beds. Spa and good gym available. Hairdresser also available from 8:30am. Great food and room service 24hrs. Car Service from the hotel always available. The staff is nice, helpful and ultra professional....

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Helpful?
Thank edferrei
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear edferrei, May I take this opportunity to thank you for taking the time to share your nice comments regarding our hotel after your recent visit with us. I was very pleased to learn how much you enjoyed your stay and I would like to thank you for letting me know how impressed you were with our rooms, location and...

Reviewed 15 January 2017 via mobile

High quality, good location in the quiet part of the city but near to the Parlament parks and old town (15 min walking). It has its own parking but try to park on the street, usually there are places, and its free from 8 pm till 8 am.

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Helpful?
Thank Jo_Nal45
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear Jo_Nal45, I am truly glad we have deserved such a nice review from you after your stay in Sheraton Warsaw hotel. Thank you for this. I am delighted learning we have another happy customer who may visit us again. We all will be happy to host you in Sheraton Warsaw Hotel whenever your plans will bring you back. Thank...

Segoufielle, France
Reviewed 14 January 2017 via mobile

The Sheraton Hotel chain has its style and class and the Sheraton Warsaw is no exception. This means it is old fashioned but high class. Personnel was attentive and nice. The situation is perfect downtown.

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Helpful?
Thank Ulyssam
Iwona O, Front Office Manager at Sheraton Warsaw Hotel, responded to this review

Dear Ulyssam, Thank you for taking the time to write a review of your stay. It is always great to hear about our staff and their attitude. I am pleased to learn that we fulfilled your expectations, and I assure you that your comments will help us to maintain our high standards of service. We hope you will stay with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
InAzia
InAzia
Cuisines: Asian, Thai, Indonesian
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Business-oriented Hotel situated in the city center, near embassies, ministries & stock exchange. ... more   less 

Additional Information about Sheraton Warsaw Hotel

Address: ul. Boleslawa Prusa 2, Warsaw 00-493, Poland
Region: Poland > Central Poland > Mazovia Province > Warsaw
Price Range: €73 - €262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Warsaw Hotel 5*
Number of rooms: 352
Reservation Options:
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Also Known As:
Sheraton Warsaw
Warsaw Sheraton
Hotel Style:
#12 Business Hotel in Warsaw
#14 Romantic Hotel in Warsaw
#14 Luxury Hotel in Warsaw
#21 Family Hotel in Warsaw
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Warsaw Hotel staff and other travellers.
14 questions
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Questions? Get answers from Sheraton Warsaw Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best to be relaxed”
 of 5 bubbles andrzejkowalski, 14 Mar 2017 | Read review
“Sixth floor if you can get a good deal.”
 of 5 bubbles BigBarney, 3 Mar 2017 | Read review
“I requested a quiet room and got one with a great view in the back”
 of 5 bubbles KarinG140, 30 Jan 2017 | Read review
“Take a room to the back - the view is worse but the sleep better”
 of 5 bubbles mjezewski, 3 Jan 2017 | Read review
“Ask for top floor overlooking town”
 of 5 bubbles ANNL1083UD, 28 Dec 2016 | Read review
5 of 5