The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.…
The place is gorgeous, I have reserved it as a birthday gift for my sister, who loved her stay - the only thing was the reception being very unorganised. I have paid for everything upfront, yet my sister was quizzed upon arrival and had to provide all sorts of proof ( beyond the usual name and email address which is of course the norm ) to then be told they can't locate the reservation and no room is ready so she has to wait until they find the booking. She was then charged for the bottle of Prosecco I already paid for in advance - those sort of mishaps should not be happening in a high end hotel, especially when I took the time to get everything organised in advance and paid for way before my sisters arrival.
Is a good hotel . l very like a food in the hotel and beautiful personel . Food is amazing . My family is very happy . Visit is very relaxing . l never remind a trip to this hotel . l think hotel ocens is 10\10 . Good hotel
As an "old" Varsovian, that is, a person who was born and lived there for the first 25 years of his life, I am blessed with a unique perspective to asses the time evolution of some of the older (50 years or more) city hotels along with their standards. In case of "Warszawa", the edifice currently hosting the hotel was originally erected in 1933 and at the time boasted the title of the tallest building in Warsaw. Even though today there are many much taller scyscrapers in the Polish capital, the 17-story hotel still dominates the Warsaw Uprising Square (Plac Powstańców Warszawy), where it is situated. Following the WW II damages and ad-hoc renovation in early 1950's, it served as a hotel in the years 1954-2002, but not particularly attractive at that. It was subjected to another renovation and thorough refurbishment that were completed in 2018, this time returning the fasade to the original art-deco architectural styling. The interior is rendered in my favorite, Hilton-type "understated elegance" style. I was particularly impressed by the bathroom in my chamber, featuring as many as five different pieces of sanitary equipment: a toilet, a bidet, a washbasin, a huge bathtub and a separate shower cabin. A beautiful, heated marble floor complemented the luxury. My room was on 5th floor facing East, although I would prefer a higher floor for the sake of more extensive panorama. The hotel staff was extremly polite and helpful right fom the start. I availed myself a few times of their gastronomical offer: on the evening of my arrival a room-service supper comprising mini pierogi in broth, steak tartare accompanied by a good, coarse Polish bread and the obligatory shot of ice-cold Polish vodka. Then the next morning, a copious breakfast, and dinner in the afternoon. The à la carte meal choices were of what I would call a "nouvelle cuisine polonaise"; tasty but not very big portions and not too heavy on the stomach - just right for a late-middle-age folk that I am. The hotel offers a limo service from/to the Warsaw airport and - with a bit of luck - you may even get a ride in a Rolls-Royce!…
3 days in the hotel with a room change due to elevator making noise and the second one with lack of proper isolation leading to noises from beneath rooms This hotel is really nice in design but clearly need to work out this issue Also the reception and employees seem to be junior with lack of proper service for this 5 star hotel
Beside the most sophisticated upscale design rich in exotic woods and modern semi industrial finishes the view was just fantastic. Heated floors and marble covered bathroom walls would make an impression on the most sublime travel connoisseur. Hotel is located within a walking distance to Old Town and many Galleries like Zacheta and more. Friendly, English speaking service and over the top restaurant.
One of the best hotels in Warsaw we have stayed in; excellent location, exciting design, great staff, super fantastic breakfast, historically significant building. The hotel is located in the city center but in front of a quiet street. The only negative was the bathroom. In our room shower was in the middle of the bathroom so when showering water went everywhere and the floor was wet and slippery. And when you have the shower in the middle you must pass it when you use the toilet etc. We also missed a towel hanger next to the basin as the only hanger was next to the bathtub so we hung the towel on the door knob. Maybe not the best solutions for such luxury, trendy and new hotel?
One of the best hotels in Warsaw. The hotel is localized in the city center but in front of a quiet street. Staf is very friendly. The SPA with a swimming pool is a must. Bar and restaurants are one of the best in WAW. Ask for a room with a view
This one key thing of a hotel is a bed to sleep in, but apparently at HW you can book a suite for 4 people (2 adults and two big children (6 and 12)), and only get one bed. Want to charge an additional 150 zł bed/day. Little understanding at the front desk and no willingness to accept responsibility. Not good enough. Besides this nice hotel, good location and nice pool at the basement level.
There are some unique perks to HW which makes it my favourite destination when visiting Warsaw. And it's not only about the 24h underground pool or great architecture. They understand just right that customer's satisfaction is their priority. And even Covid didn't change it. Hospitality at it's best.