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Mercure Jelenia Gora

286 reviews
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Traveller (115)
Room & Suite (61)
Pool & Beach (13)
Overview
  • Excellent19%
  • Very good46%
  • Average27%
  • Poor6%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (286)Write a Review
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All reviewsan indoor swimming poolvery nice hotelreception staffone nightold townsaunaarchitecture
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1 - 5 of 51 reviews
Reviewed 31 December 2017 via mobile

This is an old hotel. Rooms are old but with all amenities working well. Lobby and dining room have already nicely been refurbished. Breakfast is delicious and enormous with a lot of local products. Friendly check-in and check out. Price ok. There is also an...More

Thank mechelaar
Reviewed 28 October 2017 via mobile

Hotel is really deep 80s. Parking lot - as guest you have to pay. At lobby smell of old wood (not pleasant). Coffee cut in room was not washed. Room extremely disappointing. Swimming pool - oh my God so creepy. Towels were old and spoiled....More

Thank hubert0880
Response from MercureJeleniaGora, Guest Relations Manager at Mercure Jelenia GoraResponded 30 October 2017

Dear Hubert, Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please forgive us the inconvenience resulting...More

Reviewed 5 September 2017 via mobile

Extremely comfortable bed. Strong reliable wifi in the room. Good breakfast buffet and very nice dinner last night. Rooms are dead quiet. All in all excellent staff - very friendly. Will be back again soon.

Thank Tim C
Reviewed 10 July 2017

Strange design from 90-s, receptionist was impolite and not helpful, overpriced breakfast, room was dated, old sheets, empty minibar - fridge was filthy .... it was dissappointing. I couldn´t believe this hotel belongs to Mercure (Accor) group. It definitely needs upgrade.More

1  Thank Blankaon
Response from MercureJeleniaGora, Kierownik ds. gości at Mercure Jelenia GoraResponded 12 July 2017

Dear Sir Thank you for taking the time to tell us about your experience at the Hotel Mercure Jelenia Gora. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide...More

Reviewed 7 July 2017

We stayed there for one night, but it was a max-time stay for one night ;-) We have learned that a new management is in place and this hotel is about to undergo changes... I hope that I can review the restaurant separately as I...More

Thank MarcinDrP
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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet ( WiFi )
Pool
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Laundry Service
Meeting Rooms
Banquet Room
Free Parking
Dry Cleaning
Multilingual Staff
Babysitting
Things to do
Restaurant
Bar/Lounge
Pool
Indoor pool
Spa
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$34 - US$62 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$34 - US$62 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (115)
Room & Suite (61)
Pool & Beach (13)
Dining (10)
Questions & Answers
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Danny C
20 March 2017|
Answer
Response from MercureJeleniaGora | Property representative |
Dear Madam Thank you for your interest in our hotel. The hotel has rooms only for non-smokers. In the area there are several shopping malls and shops. Sincerely Krzysztof Kruk sales coordinator
-1
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Google Translation
Room Tips
"rooms with interieur garden view...the best"
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"Rooms are not huge, but also not tiny. The bathroom was well equipped with shampoo and conditioner. There was..."
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"I think any of the rooms would be good."
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"- get the appartment - WiFi in the room was quite poor. If you need to use it, go to the hotel lobby."
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