It's the third time I come back to this hotel, it became my "go-to-place" when in Zakopane. Always very nice. Clean, organised, very nice premises and location, plus attentive and kind staff. The room (I took the apartment with bedroom and day area separated) was spacious and comfortable for a family (2 parents, 2 kids). The only thing I believe could improve is the time of dinner when half board is purchased: 16 to 18 is really way too early. It's true that checking in advance you could move the time to a later hour, but, especially when on holiday, changes often happen "on the go" while outside the hotel and it's annoying to have to call or come back to check if it's possible to move the dinner to a more standard time (18-21 maybe?)
Excelent place to stay in Zakopane! Comfort room, perfect restaurant, good location, professional staff and cozy swimming pool space. Parking is near the hotel. Overall it is clasic and cozy hotel. We recommend it for sure and will be back in the future!
Booked this on line from booking.com after reading reviews and obtaining a good price deal . Some messages sent in advance to organise a birthday cake for my partner were dealt with efficiently This cake was amazing. The hotel was spotless clean. Staff very helpful. The spa and swimming area was clean and very relaxing experience. Had a neck shoulder and head massage x 2 . Breakfast had a good selection of foods and waitresses were friendly and helpful. We did have to ask for bathrobes and slippers.which were brought up to us immediately
This was our second, but for sure not last stay in this wonderful hotel. Everything is just amazing, starting with all the staff throughout whole hotel, food, room, cleanliness... We fell in love with this place when we first stepped in and our second stay again made us sure, we will be back again.
Brilliant hotel with lovely staff. Really comfortable spacious bedroom. Excellent breakfast, so much choice, all top quality served in beautiful dining room. Excellent spa facilities and swimming pool. Had a fantastic break there.
Well situated, near the railway station and with a bus stop in front of the hotel to take you to the start of the hikings. Good accomodation, good breakfast and restaurant. Friendly and helpful staff. A good choice!
really a very good hotel for any type of stay. Very good location in the city center. Very nice and professional service. High standard of the hotel. Delicious breakfasts. It is noteworthy that for children the hotel has a playground outside, a very interesting playroom inside and in the pool there are toys such as rollers, boards or inflatable wheels We spend a lot of weekends in domestic and not only hotels and SPA resorts and we can recommend Grand Hotel Stamary to all who like more luxurious
Unfortunately, I didn't get to stay at this hotel but based on how they are handling my deposit refund, I don't believe this is a wise choice for an accommodation should you need to call on the 100% cancellation policy. They are not disputing the refund, they just have not processed it. In addition, they will not refund the credit card used and are requiring bank information. In addition to that, after communicating my concerns that I did not want to provide my banking information via email and preferred to provide verbally, they refused stating I must email them the information. In this time of cyber security, its unfathomable to me that they cannot accept verbal instructions but even more that they cannot just refund the card used initially. This is the worst service I have experienced from a 4 star hotel and urge caution if booking with them.…
Lovely hotel, in a perfect location to explore on foot. Near to the centre of town, the aquapark and mountains Staff were really friendly and helpful. Breakfast was amazing. Will definitely be going back!
Fantastic hotel, great room. Leisure suite was wonderful, with a fabulous swimming pool, sauna and steam room. Breakfast was amazing, and the dinner in the restaurant was also amazing. Staff were very friendly and helpful. A truly wonderful experience.