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ul.Szymaszkowa, Zakopane 34-500 Poland
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About

#7 of 83 hotels in Zakopane
Location
Cleanliness
Service
Value
Mercure Kasprowy Zakopane is famous for its breathtaking views of the Tatras panorama. Situated on the sunny slope of the Szymoszkowa clearing, it offers unlimited possibilities for an active or relaxing stay. It's the only hotel in Zakopane located directly next to the ski slope and seasonal geothermal pools. Mercure Zakopane Kasprowy offers 288 rooms (including air-conditioned DELUXE rooms), 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, children club for the little ones.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Skiing
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
Ski In / Ski Out
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
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Room features
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English, Polish
1650Reviews16Q+A100Room tips

Reviews
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Piotr T wrote a review Apr 2022
Warsaw, Poland22 contributions18 helpful votes
+1
Best hotel in Zakopane we’ve been to. Very clean rooms, great breakfast and dinner buffet with variety of different dishes everyday. Spa was also nice and kids club with babysitters who took well care of our 4 year. Great location to commute by walk to Krupowki. We’ll be back for sure!
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucia B wrote a review Jan 2022
Ivanka pri Dunaji, Slovakia53 contributions32 helpful votes
We like this hotel...this was our 3th visit here.this hotel is very good,good possition - near ski area,perfect food/restaurant and great wellness. But during our last stay we were quite dissapointed - 1.cleaning services wasnt good (we had to ask them if they can put our trash away from our room after 2 days) and 2 issue we had with kids club - opening hours till 7:00 pm - I think it can be longer, They were finish with kids attraction 2 hours earlier than are closing time, and plugs in kids club are not safe - its quite danger. I hope they will change these things in the future because this place deserve it - because its beautiful place for winter holiday.😉
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Latitia K wrote a review Jan 2022
London, United Kingdom3 contributions
+1
We went for a family trip! The staff is amazing and very thoughtful. We worked to together to deliver a surprise birthday cake to my husband! It's a absolutely beautiful and unforgettable experience. Excellent customer service and location!! It's right next to a ski center with equipment rental service. It's a beautiful hotel. We particularly enjoyed the spa facilities!!
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bartlomiejtracewski wrote a review Nov 2021
Warsaw, Poland4 contributions
Nice nice clean rooms with some minor deficiencies. There is wine in the bar but there is no corkscrew in the room. The reception desk has one corkscrew all over the hotel and you have to get the receptionist open :) restaurant and bra open until 10 PM, in the tourist town a little short. There is a bar at the beautiful pool, but closed.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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amakowka wrote a review Aug 2021
2 contributions2 helpful votes
This was our first experience with this hotel. The service, conditions as well as the overall atmosphere was very good. It was my family trip so I recommend to all who want to relax outside the hustle and bustle of this hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Grupa Bachleda, General Manager at Mercure Kasprowy Zakopane
Responded 13 Oct 2021
Dear Guest, Thank you for your time to share the experiences of staying in our hotel with us. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay and hope we will have the pleasure of welcoming you again. Yours sincerely Sebastian Nocuń General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dimitry O wrote a review Aug 2021
Rotterdam391 contributions250 helpful votes
Had an absolutely terrible stay here. What a waste of money… it’s almost theft. At first when you arrive it seems a bit funny: tacky, kitsch interior with fake fireplaces “burning” - as if you walk into a bad 90’s christmas decor. Once you get to the room the joke is over! Totally worn down, filthy room. Where to start? Dated bathroom with holes in the wall everywhere, the carpet in the room worn down, bedding with stains, wooden panels on the wall seemed to have human fluids on it. Light switches just above your head (?!) - nice if you want to wake up in the middle of the night - and power sockets nowhere near night stands. Only positive thing was the view but still the stay here had a major negtive influence on my Zakopane stay. Have to say that the frontdeak manager was nice and offered a better room but my friend did not want that due to no balcony or view. All in all I find it a total disgrace that Mercure even dares to offer these quality rooms. I always thought the brand stood for certain quality but apparently not. Would never stay here again and absolutely not recommend this place.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Better find something else. This hotel absolutely did not contribute to the joy of the Zakopane...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from Grupa Bachleda, General Manager at Mercure Kasprowy Zakopane
Responded 13 Oct 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Zakopane Kasprowy. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We assure it is not a standard and we do every effort to make our Guests satisfied. therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Yours sincerely Sebastian Nocuń General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
leszekmoscicki1949 wrote a review Aug 2021
1 contribution
The hotel management cares about the satisfaction of their regular customers by offering many additional amenities. We experience it with great pleasure every time we visit Mercure Kasprowy. Visible professionalism.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grupa Bachleda, General Manager at Mercure Kasprowy Zakopane
Responded 13 Oct 2021
Dear Sir, Thank you for your positive review. We are most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel. It was a pleasure to have you staying with us and we are delighted to read that you enjoyed your stay. Hope you will soon visit us again. Yours sincerely Sebastian Nocuń General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marek N wrote a review Jul 2021
Krakow6 contributions9 helpful votes
I won’t repeat what lots of people said already about the positives: great views, nicely decorated rooms (although the bathroom is a little cramped), good breakfast, etc. I stayed there a few weeks ago for a weekend and had to join a few work calls on Friday afternoon. No problem, I was told there was a “business corner” in the hotel where I could work. Well... the busiest corner is a joke! A tiny space carved out from a corridor leading to conference rooms, shielded from the corridor by a thin glass wall and a sliding glass door that offers no noise protection whatsoever. During the two calls I had to make, I had to listen to noise from the kitchen (just next door), hotel staff pushing furniture to and from the conference rooms and talking loudly and some random people (delivery men?) doing their business on the phone in the corridor. Hardly suitable conditions for work... There is only space for two people in the “business corner” and the desks and chairs are well past their prime... NOT RECOMMENDED.
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Date of stay: May 2021
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Grupa Bachleda, General Manager at Mercure Kasprowy Zakopane
Responded 13 Oct 2021
Dear Guest, Thank you for choosing Mercure Kasprowy hotel for your stay in Zakopane and for taking the time to share your opinion with us. I would like to thank you for your comments about your stay, because every comment is very important to us so that we can get higher the quality of our services. We are sorry that your experience did not meet your expectations, but we hope that you will decide to give our hotel another chance, as I am sure that they will meet or even exceed your expectations. Yours sincerely Sebastian Nocuń General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AdrianaZmyslinska wrote a review Jan 2021
London, United Kingdom13 contributions33 helpful votes
Stayed this hotel last year and I need to say was quite lovely stay before virus arrived. We had great view to Sniezka just from our room which was normal 4* sized room. Breakfast was amazing with incredible Giewont view! Loved it, whole wall was made of glass so just magical. Breakfast space very massive with super selection of food buffet from fresh cut ham to fresh bakery and cheese, just perfect. Just 10-15 min walk to Main Zakopane Broadway. Definitely recommending and if I come back Zakopane consider staying there again!
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Grupa Bachleda, Dyrektor generalny at Mercure Kasprowy Zakopane
Responded 19 Apr 2021
Dear Madam, Thank you for your time to share the experiences of staying in our hotel with us. We are delighted that you enjoyed your stay. Hope we will have the pleasure of welcoming you in Mercure Kasprowy Zakopane again. Yours sincerely, Sebastian Nocuń General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lena wrote a review Sep 2020
2 contributions
Waiting more that 30min. for the waitress...I am pregnant, thirsty, starving...is this ok? Very bad experience!! I had to leave and eat bread with butter on the room...what a shame. I am so dissapointed.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Grupa Bachleda, Dyrektor generalny at Mercure Kasprowy Zakopane
Responded 16 Oct 2020
Dear Madam, Thank you for taking the time to tell us about your experience at the Mercure Zakopane Kasprowy. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Sebastian Nocuń General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$53 - US$108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure kasprowy zakopane hotel zakopane, accor kasprowy zakopane
LOCATION
PolandSouthern PolandLesser Poland ProvinceZakopane
NUMBER OF ROOMS
288
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Frequently Asked Questions about Mercure Kasprowy Zakopane
Which popular attractions are close to Mercure Kasprowy Zakopane?
Nearby attractions include Cmentarz Zasluzonych na Peksowym Brzyzku (1.2 km), Shrine of Our Lady of Fatima (1.2 km), and Church of Our Lady of Czestochowa (1.1 km).
What are some of the property amenities at Mercure Kasprowy Zakopane?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Mercure Kasprowy Zakopane?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Kasprowy Zakopane?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mercure Kasprowy Zakopane?
Conveniently located restaurants include Karczma Sopa, U Wnuka, and Przytulia.
Are there opportunities to exercise at Mercure Kasprowy Zakopane?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Mercure Kasprowy Zakopane have an airport shuttle?
Yes, Mercure Kasprowy Zakopane offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Kasprowy Zakopane?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Kasprowy Zakopane?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Kasprowy Zakopane offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.