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Mercure Kasprowy Zakopane

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Mercure Kasprowy Zakopane
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565 Reviews from our TripAdvisor Community

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Showing 208: English reviews
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Kalmar, Sweden
Reviewed 3 days ago NEW

The crew was tired and no time to assist me. They were waiting for a big group of doctors and did noy care my stay at all. Was waiting 20 minutes to check out because the persone took cofeebrake during my chesck out! It was impossible to book the room by telephone or mail - thou 10 tries so had...

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Helpful?
Thank hansT270CC
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear guest, thank you for your feedback and for taking the time to review the hotel on TripAdvisor. This is of great value to us and it is appreciated. We will do every effort to improve the quality of our service. I am truly sorry to hear about inconvenience caused. I hope to have the opportunity to welcome you back...

Reviewed 1 week ago

We decided to book a hotel next to the slopes and had recommendation for the Mercure. We were two adults and two children aged 15 and 9. The hotel is very well placed and has a ski hire shop at reasonable rates. The bar and food is acceptable. A buffet meal in the evening has enough choice but it is...

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Thank jerzyn_1960
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your charming review. It was a pleasure to have you staying with us and I am delighted to read that you were comfortable, enjoyed your stay and look forward to returning to the hotel in the future. I hope to welcome you back in the near future, and thank you for choosing to stay with...

Dublin
Reviewed 1 week ago

With the exception of the front desk staff., the staff were absolutely horrible. Extremely rude. Food was disgusting. Great location for slopes but do not rent ski equipment at hotel, cheaper at slopes.

Review collected in partnership with this hotel
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Thank paad82
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear guest, I thank you for your feedback and for taking the time to review the hotel on TripAdvisor. This is of great value to us and it is appreciated. We will do every effort to improve the quality of our service. I am truly sorry to hear about inconvenience caused. I hope to have the opportunity to welcome you...

London, United Kingdom
Reviewed 2 weeks ago

Although Poland is not the best place for a vegan, the restaurant had ravishingly good mushroom soup. It took a long time to check in, but the room was comfortable, it is literally 100 feet from the ski slopes, and you can store your skis in a locker.

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Thank bruce s
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Bruce, Thank you for your review. I am happy to read that you had such an enjoyable stay at Mercure Kasprowy Hotel and I very much hope to welcome you back in the near future. Thank you for choosing to stay with us. Warm regards, Sebastian Nocuń General Manager

Hove, United Kingdom
Reviewed 2 weeks ago

This is the second time we have stayed here, and find the hotel very nice. It has undergone some refurbishment since last year which includes the main foyer as well as some if not all the bedrooms. It is very convenietly located next to the ski slope, and also has its own ski rental in the basement. We enjoyed all...

Review collected in partnership with this hotel
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Thank Kathy J
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Kathy, Thank you for your glowing review. I am delighted that you had such an enjoyable stay at Mercure Kasprowy Hotel. It was our pleasure to have you staying with us and I very much hope to welcome you back in the near future. Thank you for choosing to stay with us. Warm regards, Sebastian Nocuń General Manager

Merthyr Tydfil, United Kingdom
Reviewed 2 weeks ago via mobile

First time in Poland what a beautiful place traveled with friends who had visted the hotel before.The hotel itself is lovely the lobby decor is stunning although the rooms are quite dated. Lobby staff not the most helpful when I enquired about the standard of one of the rooms which we had booked which was classed as superior,but was not...

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1Thank 100lynnie123
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your charming review. We are most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel on TripAdvisor. It was a pleasure to have you staying with us and I am delighted to read that you were comfortable, enjoyed your stay and look forward to returning to the hotel in the...

Milan, Lombardia, Italy
Reviewed 3 weeks ago

One of the nicest Hotel in Zakopane, very beautiful panoramic position with a wonderful view over the Tatra mountain range. The Hotel has a nice atmosphere and rooms and halls have beautiful old styled furniture- OI especially enjoyed the beautiful swimming-pool

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Thank EmanuelaTeresa
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Emanuela Teresa, Thank you for your glowing review. I am delighted that you had such an enjoyable stay. It was our pleasure to have you staying with us and I very much hope to welcome you back in the near future. Thank you for choosing to stay at Mercure Kasprowy Hotel. Warm regards, Sebastian Nocuń General Manager

Llangefni, United Kingdom
Reviewed 3 weeks ago

The reception area looked lovely, and has been completely re-furbished since our last visit. More seats! I understand that some of the bedrooms had been re-furbished too. Our bedroom was clean and in good condition. The vast majority of the staff were very helpful, however some of the bar staff (apart from the older gentleman who has been there for...

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Thank a064
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your charming review. We are most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel on TripAdvisor. It was a pleasure to have you staying with us and I am delighted to read that you were comfortable and enjoyed your stay. I hope to welcome you back to our hotel...

Winchester, United Kingdom
Reviewed 4 weeks ago

Superb family hotel, ski slope 50 m away, swimming pool, game room, best possible breakfast and staff giving 110% especially Teresa looking after the recreation centre. Skiing from 9 am till 20:00. We have really enjoyed our stay!

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Thank neil319
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, Thank you for your charming review. We are most grateful of you taking the time to share your experience of Mercure Kasprowy Hotel on TripAdvisor. It was a pleasure to have you staying with us and I am delighted to read that you were comfortable and enjoyed your stay. Thank you for your compliments towards my team. They...

Berwick-upon-Tweed, United Kingdom
Reviewed 4 weeks ago

lovey this hotel been staying for 6 years twice a year for our skiing holidays always stay in January and February for a week the holiday is lovely and the staff always go out of there way to help we have booked for next year

Review collected in partnership with this hotel
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Thank Linda Ellison D
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Linda, thank you for your glowing review. I am delighted that you had such an enjoyable stay. It was our pleasure to have you staying with us. I am happy to read about your experience of Mercure Kasprowy Hotel and I do not understand why you rate us only with 3 stars. I hope there was no inconvenience caused...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 

Additional Information about Mercure Kasprowy Zakopane

Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Zakopane
Price Range: €51 - €92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia and Travelocity so you can book your Mercure Kasprowy Zakopane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Zakopane
#6 Best Value Hotel in Zakopane
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kasprowy Zakopane staff and other travellers.
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Questions? Get answers from Mercure Kasprowy Zakopane staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had one of the newly decorated rooms, which also included the bathrooms. All very smart. My only critism of the room and this must be very general to all rooms as it has happened booth times we have stayed, is that the radiator pipes start contracting and is actually quite load in the quietness of the night. Maybe this is something they can look into. ”
 of 5 bubbles kathyj769, 13 Mar 2017 | Read review
“bedrooms were nice and warm”
 of 5 bubbles a064, 3 Mar 2017 | Read review
“rooms are looking a bit tired now ”
 of 5 bubbles lindaellisond, 28 Feb 2017 | Read review
“Wifi ok at times but bring sub& ask for extra pillows ASAP or they're gone but ”
 of 5 bubbles Exmonboy, 27 Feb 2017 | Read review
“Needs to be ready on check in and maybe better house keeping ”
 of 5 bubbles Sievey75, 25 Feb 2017 | Read review
5 of 5