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Experience the best of Zakopane and stay close to everything with the new, family friendly Radisson Blu Hotel & Residences for ultimate comfort and convenience. Our new and stylish 159 rooms and 68 apartments will make you feel right at home with their wonderful décor and atmosphere. Ideal for both business and leisure travelers, guests can freely enjoy the fully equipped fitness center, in-house wining and dining, as well as our rejuvenating Wellness and Spa facilities. Radisson Blu Hotel & Residences is perfectly nestled between Zakopane city center and the Tatra Mountains and offers spectacular views that will take your breath away. Start your day at our excellent coffee bar and return from a day on the slopes to an outstanding apres ski bar, or relax at our wonderful Wellness and Spa area. The possibilities are endless and the choice is yours.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Before my first visit to Zakopane l did a lot of research on the area and its hotels and chose to book a 7-night stay at this hotel. It's in a quiet location and walking distance to Krupowki Street the main shopping and restaurant area, the train station, bus station where l also got a bus to Morskie Oko.
On arrival l was Luckly to receive a free room upgrade after mentioning l had problems communicating with the hotel prior to my arrival and was given a room with a balcony and a view of the mountains which l was not disappointed with. Could not fault the room in anyway a very comfortable large double bed with great amenities and kitchenette plus the room was well maintain on my stay by the cleaning staff. Breakfast was included in my booking which was convenient and offered many different choices.
Could not fault the service l received from the front desk staff and really appreciate all their help they gave me to enjoy my stay in Zakopane.
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Date of stay: October 2023
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zakopane Recepcja, Marketing at Radisson Blu Hotel & Residences, Zakopane
Responded 12 Jan 2024
Dear petergab10, thank you for your opinion, this is very important for us. We are glad that you fuuly enjoyed your stay and was satisfied with our location and service. Hope to see you again soon. With best regards, Yana, Front Office Team.
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Hotel is in great position. Not too far to walk to the busy street. Appreciated the pool and sauna. Some jets in the whirlpool were not working but that was an issue. They have great green Program. If you don't need daily cleaning of tour room you will get a little choco surprise. Food was nice. The only big disadvantage is the cost of parking. Should really be included in the room cost as 90 pln seems quite extensive
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Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zakopane Recepcja, Marketing at Radisson Blu Hotel & Residences, Zakopane
Responded 8 Dec 2023
Dear Tereza, Hosting you was a huge pleasure for us and we hope to see you again soon in Zakopane!
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Perfect choice for winter escape . Beautiful modern hotel . Rooms are very spacious, totally new , with the balcony which opens breathing views . Breakfast has great variety, very delicious cold cuts , local food , pate, pancakes . City is small , the location is very convenient as everything is just around 10 minutes away by car . Hotel located just few minutes away from the bus station .
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zakopane Recepcja, Marketing at Radisson Blu Hotel & Residences, Zakopane
Responded 8 Dec 2023
Dear Kate, Hosting you was a huge pleasure for us and we hope to see you again soon in Zakopane!
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The hotel staff does not respond to customer requests, very poor cleaning: toilets under the lid are not washed from previous guests, on the second day of our stay we found 4 other people's passports in the safe of our room :))
Christmas evening, organizers using a microphone, invited all the children staying at the hotel to come to the Christmas tree, dance with elves, and meet Santa Claus. After this, Santa Claus arrives, interacts with the children, and gives gifts only to those whose parents had prepared and brought gifts in advance. The other children stood there confused, wondering why they didn’t receive anything, crying, and leaving.
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Date of stay: December 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zakopane Recepcja, Marketing at Radisson Blu Hotel & Residences, Zakopane
Responded 8 Jan 2025
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had during your stay. We take cleanliness and guest satisfaction very seriously, and we are deeply sorry for the issues you mentioned regarding the cleanliness of your room and the found passports. This is certainly not the standard we aim to uphold, and we will immediately address this with our housekeeping team to ensure it doesn’t happen again. Regarding the Christmas event, we truly regret that it did not meet your expectations. We understand how important it is for every child to feel included, and we apologize for the confusion and disappointment caused. We will work with the event organizers to improve the experience for all our guests moving forward. Your comments are important to us, and we hope to have the opportunity to restore your trust in the future. Dawid Front Office Team
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Food was very miserable and cold , rooms clean but very spartan for the price , was afterwards still in two other hotels that were mega and priced even 30-50% cheaper. The check out took 30min ... everything was paid for before ! And there was no one in front of me ... well for me last time , notes are not read , dry sauna is as damp as a wet sauna (all guests go in with bathing suits ) the service people would never ask if they can bring anything ,
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Date of stay: December 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very new, the rooms are well equipped, you get water for free. The gym opens 24 hours, you will find a 20 m pool and the wifi is very strong. After complaining the missing housekeeping they solved the problem at once.
The check in was not organised well and they didn’t work very professional, because they started to do things before finishing what they started before. So we had to wait too long. The structure of the breakfast room is very bad. I can’t imagine that this room was created by someone who ever used a breakfast buffet in a bigger hotel. There is not enough space for people trying to get the food at the buffet. If you made it keep an eye of your plates on the table, otherwise they take it even if there’s still food on it. Not everyone of the staff is polite. Be happy if you find someone you can talk to in english. Be happy if the housekeeping service visits your room, sometimes it happens before 4 p.m., sometimes it doesn’t happen at all and if it happens the cleaning of the room is often not more than very superficial. Everybody knows that hotels try to save water and energy. So they ask their guests to hang the towels on the rack as a sign that they will be reused and not changed - you will find the note in the bathroom. Even if you follow this note, in this hotel they will change all the towels nevertheless. I can’t believe that this hotel belongs to the Radisson Blu hotel chain and that it got so many positive ratings - most of them over the level 9. Compared with my own experiences on my 8 day stay I must assume that they are not real. The total rating of the hotel unfortunately seems to be an ordered rating.
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Date of stay: December 2019
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zakopane R, Wioleta Front Office Team at Radisson Blu Hotel & Residences, Zakopane
Responded 15 Jan 2020
Dear 687mateo, When it comes to cleaning services, we know that we need to improve our cleaning service. We really regret that you had to feel discomfort associated with incomplete preparation of the room. We will do our best to improve the quality of our services and we hope that this will never happen again during your stay. Thank you very much for taking the time to share your opinion about our radisson Blu Hotel & Residences Zakopane. We look forward to seeing you again. Regards, Wioleta, Front Office Team
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Unparalleled experience of great customer service and comfort. Nestled nearby of the heart of the city, the hotel boasts a stunning facade that seamlessly blends classic architecture with modern elegance. Upon arrival, the warm and professional staff ensured we had a swift and personalized check-in process. The room was a haven of tranquility, and comfort . The on-site restaurant served exquisite cuisine that tantalized my taste buds, while the spa provided a serene retreat. Every moment at the Radisson hotel was a testament to its commitment to excellence.
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Date of stay: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zakopane Recepcja, Marketing at Radisson Blu Hotel & Residences, Zakopane
Responded 10 May 2024
Dear Guest, thank you for sharing your opinion with us. We are glad that you enjoy your stay and was satisfied with attractions of the hotel and staff. Hope to see you again soon! With best regards, Yana, Front Office Team.
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Receptionist failed to tell us about the room’s cards needed to operate the lift and doors for entry and exit at the back of the hotel. This information would have saved us a lot of time and frustration try to work it out for ourselves. She also failed to deliver us our extra pillows that we asked for and had to ring reception from our room again where somebody else dealt with it properly. She even told us that we’d have to order extra water bottles from the restaurant and not as part of room service from reception that it should be!
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip:Parking outside the hotel paid only 50 zloty while the hotel charge 90. You need key card to use...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zakopane Recepcja, Marketing at Radisson Blu Hotel & Residences, Zakopane
Responded 17 Oct 2023
Dear AprilandMay1986, Thank you for choosing our hotel and taking time to share your feedback. We would like to apologise for all inconveniences you've faced during your stay. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.
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I was thoroughly impressed with my experience. Firstly, I was pleasantly surprised to find that my room was available before the official check-in time, allowing me to settle in comfortably. However, there was a minor issue with the bathroom which was promptly and professionally addressed by the maintenance staff. The housekeeping team maintained impeccable cleanliness throughout my stay, and the reception staff were consistently courteous and helpful.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zakopane Recepcja, Marketing at Radisson Blu Hotel & Residences, Zakopane
Responded 27 Apr 2024
Dear Guest, thank you very much for your opinion. We are very pleased that you are satisfied with your stay and the services we provide. We hope that you will choose our hotel again. Best regards, Patrycja Front Office Team
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We rested as a family of three in a family room; my daughter was very pleased with the presence of a bathroom and a swimming pool. My wife and I did too, spacious room, nice staff, overall the impression was very good. As a minus, I noted that the children's room is not very large - it can be expanded a little for children 5 years old.
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Date of stay: May 2024
Value
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Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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