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The Bonerowski Palace

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The Bonerowski Palace
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436 Reviews from our TripAdvisor Community

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Showing 372: English reviews
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Dorking, United Kingdom
Reviewed 5 days ago NEW

We stayed 3 nights and I can honestly say the hotel, food and especially the staff were amazing. The hotel is located in the main square close enough to walk to most of the attractions. Rooms are very well appointed and lovely decoration. Nothing was too much trouble for the super friendly staff.

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Thank 13nikki
Reviewed 1 week ago via mobile

A wonderful hotel located right on the main square. Both the reception and restaurant staff were very friendly and helpful. The rooms are decorated perfectly and are cleaned daily. The breakfast was amazing Can't fault anything.

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Thank Jayne R
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Your satisfaction is most important for us. Thank you for the nice review. It's motivating. See you at the next visit to Krakow.

Reviewed 2 weeks ago

We stayed here for three nights .Our room was beautiful large enough for three adults clean lovely furnishings. Great location breakfast fab we all loved this hotel five stars breakfast consisted of a range of cereal cold meats cheese's omelette s cooked to order dreams brullie chocolate mousse very pretty dining room also you can eat outside we had snow...

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Thank Rosiehazell22
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for the wonderful review. Our chandelier is the longest in Poland :-) We are glad that you liked the breakfast. It is our strong point! Our staff is always at your disposal. Come to The Bonerowski Palace for a delicious cup of coffee :-) See you in Krakow

Preston, United Kingdom
Reviewed 3 weeks ago

This is a beautiful hotel located on the main square with views of the Cloth Hall and St Mary's Basilica. The hotel boasts shear elegance from the Chandelier to the period styled bedrooms with marble bathrooms. You will feel like royalty from the moment you check in. The staff are all very helpful, polite and eager to please you. They...

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Thank forensicedd40
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Dear Sir or Madam. With great joy to read such wonderful reviews. You have put a lot of effort, for which we are very grateful. It's very motivating for all staff of The Bonerowski Palace. With great joy I welcome you once again and now accept an invitation from us for dessert and delicious coffee. Thank you very much! Ps:...

London, United Kingdom
Reviewed 5 January 2017

Ideally located, just off the main square (ask for quiet room to avoid noise) Friendly and helpful staff who respond to every request efficiently and promptly. Good breakfast, reasonably priced. Rooms comfortable. However...no turn down service as standard (unless specifically requested), small sized bath towels, shower only, spa very small and ill equipped (need to give 30 mins notice for...

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Thank y0ungs4
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Hello. Thank you for adding comments, it is very important to us. Each room has a minibar. There are built-in cupboards. Frequently next to the desk. We are pleased that you have chosen The Bonerowski Palace.

Reviewed 1 January 2017

Large room very dark only small lamps.good but dark bathroom Only tea bags no coffee, no milk had to ask each day Waited over an hour in the restaurant for our evening meal which was forgotten Breakfast choice limited , not five or even four star First night extreme noise coming from one of the hotel rooms until approx 5am.so...

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Thank Linda B
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Hello. Thank you for adding comments. We're sorry that you encountered problems. We will try to solve them. We invite you to Krakow and to the Palace. Maybe we can surprise you. Thank you and best wishes for the New Year.

Reviewed 1 January 2017

STAYED in a suite at the Place in Krakow this .... is a palace with so many great things in the room a robe was given to me I think that was very thoughtful....The breakfast had more chooses and what a spreed from fishes three types four different sausages fresh fruit, cheeses from farms near this property and the Polish...

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Thank thomas p
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for adding comments. For us it is very motivating. We invite you to Krakow and to the Palace.

Reviewed 25 December 2016

Well where to start on arrival we where told the hotel had double booked and we would have to stay at a property away from the square .we stood are ground and they moved the next guest instead.No manager and the girl on reception could not see the problem if we wanted to stay somewhere elese we would have booked...

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Thank masonic9
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

We are very sorry that you have such experience. As for the club. I think it was a weekend. Then the guests have fun at the club. We can not keep an eye on visitors. Everyone plays as believed. This has never happened anything that would jeopardize the safety of guests. We hope that the next visit will be more...

Penrith, United Kingdom
Reviewed 23 December 2016

Stayed for three nights. Despite a rather inauspicious arrival as my mother tripped over the entrance step and fell flat on her face in. Front of reception, this hotel had everything required. The location is excellent on the main square in the old town. The room. Was gorgeous; furnishing was beautiful and beds very comfy. We were there for the...

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Thank jackie b
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Thank you for adding comments. We are very glad that you liked the hotel and we hope that visiting us in the future.

Bradford, United Kingdom
Reviewed 22 December 2016 via mobile

First time in Poland, stayed here and was in the penthouse suite, all the rooms are superb, breakfast not the best but not the worst we have had, it's in a great location right on the square close to all the attractions. I would stay here again

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Thank grahamfearnley
Hubert C, Kierownik ds. PR at The Bonerowski Palace, responded to this review

Come and visit us often. Thank you for your comment.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Bonerowski Palace is situated in the heart of Krakow, on the corner of Sw. Jana Street and the Old Market Square. It is seated in a meticulously restored and richly refurbished UNESCO edifice of the Middle Ages. The elegant interior of the palace contains both unique polychromes and beams, gothic column, antique stone safe, as well as modern forms and technologies, serving to the safety of the guests. The palace also prides itself on the Europe longest, 22-meter long chandelier. The palace windows face an incredible sight of St. Mary Basilica, Drapers Hall (Sukiennice), St.Wojciech's Church and the statue of Adam Mickiewicz. ... more   less 

Additional Information about The Bonerowski Palace

Address: ul. Rynek Glowny 42 | Św. Jana 1, Krakow 31-017, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: €113 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bonerowski Palace 5*
Number of rooms: 16
Reservation Options:
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Also Known As:
The Bonerowski Palace Hotel Krakow
Palac Bonerowski Krakow
Palac Bonerowski Hotel Krakow
Hotel Style:
#9 Spa Hotel in Krakow
#19 Romantic Hotel in Krakow
#39 Luxury Hotel in Krakow
#49 Family Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from The Bonerowski Palace staff and other travellers.
11 questions
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Questions? Get answers from The Bonerowski Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms very spacious and quiet”
 of 5 bubbles Rosiehazell22, 8 Feb 2017 | Read review
“Fill up on the Breakfast. It will keep you going all day”
  • Room 102
  • Bedroom 102
 of 5 bubbles forensicedd40, 1 Feb 2017 | Read review
“JUST be a kind person TREAT the desk clerk with respect and it will be ok!!!”
 of 5 bubbles thomaspF4369UE, 31 Dec 2016 | Read review
“There are so many better hotels unless you get a cheap deal stay somewhere better.”
 of 5 bubbles masonic9, 25 Dec 2016 | Read review
“get one with a view of the sq”
 of 5 bubbles KeithP776, 20 Dec 2016 | Read review
5 of 5