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andel’s by Vienna House Cracow

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#21 of 256 Hotels in Krakow
Certificate of Excellence
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andel’s by Vienna House Cracow
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1,669 Reviews from our TripAdvisor Community

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Showing 1,198: English reviews
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Tel Aviv, Israel
Reviewed 1 week ago

We stayed there in October, the hotel is modern, clean and very nice. Great location! Short walk to old city, not far from other attractions, very convenient for travelers by train. Friendly helpful staff.

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Helpful?
Thank Maggies15217
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Maggies, Thank you so much for your visit to andel’s by Vienna House Cracow and for posting a review. I was happy to read that you enjoyed your stay with us and enjoyed the comfort of the hotel plus the friendly service we take pride in delivering. As you mentioned the location is great to make a base to...

Raleigh, North Carolina
Reviewed 2 weeks ago

Stayed here for a week in January. You can't be the location near the large shopping mall and the train station. Good places to eat and the tram stops are also nearby. Hotel rooms themselves are decent size and kept clean by housekeeping. Front desk service is sometimes slow when making a request for an ironing board or something else...

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Helpful?
Thank AverageJoe55
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Guest, Thank you for recent stay at andel’s Hotel Cracow and for finding time to express your feedback, which is very valuable for our team. This opinion helps us to improve the quality of our services. We would like to express our appreciation that you mentioned our location, rooms and breakfast. We would like to welcome you again at...

United Kingdom
Reviewed 2 weeks ago

Booked this hotel after the good reviews here - not disappointed. Very modern, nice rooms with good modern bathrooms and walk in showers, which i especially like. The bar area is nice, but breakfast is a bit too expensive at 15 euros per person. Walk 10 minutes into town and you can get breakfast at a fraction of the cost....

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Helpful?
Thank Sharon O
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Sharon, Thank you for your kind review and comments about our hotel. Your satisfaction and delight is our ultimate goal. I am glad that you liked the environment as well as our staff. Our breakfast is nothing to compare with places where a-la-carte is served. Andel's buffet is one of the best with wide choice of delicacies including local...

USA/Polska
Reviewed 3 weeks ago

Stayed, again, in this great hotel this past December and had to wait to write this review because I had been here and reviewed it a few earlier. I couldn't wait to review it again to THANK everyone at this hotel for another great stay. You folks are the best. Great check in by Lukasz who found me a queen...

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Helpful?
Thank MortUSA_Polska
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Guest, Thank you for choosing andel’s Cracow and sharing your experience on TripAdvisor. I would like to thank you on behalf of my entire team for your kind review. I really appreciate your feedback especially due to the fact that you are one of our valued returning guests. We appreciate you taking the time to post a review and...

Reviewed 3 weeks ago via mobile

Having stayed at Andels hotel in Krakow I must say how much we enjoyed our stay.the hotel had everything you could wish for the cleanliness was first class and the staff very attentive our room had a lovely view of the square and you could see the ice skating rink.We booked a car to take us to Auschwitz-Birkenau which was...

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Helpful?
Thank Carol G
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Carol, I will certainly share this feedback with other team members. We really appreciate your opinion. We are full of joy that we could have dealt with your expectations. Please do not forget to recommend us to your friends. I hope that you will have another opportunity to return with them to andel’s by Vienna House Cracow. We will...

Runnymede
Reviewed 3 weeks ago

Many reviewers have listed the plus-points to this hotel with which I agree completely. We stayed as a couple during September 2016. As it happened we had both hurt ourselves and felt very low due to different incidents during the holiday before we reached Poland. Although we didn't tell the hotel this, we did not at any time feel pressured...

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Helpful?
Thank 767roy
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Guest, Thank you for taking the time to write a TripAdvisor review following your recent stays with us. I am delighted to read your feedback and thank you for your wonderful comments, especially your recommendation. Looking forward to your return. With kind regards, Best regards, Joanna Domańska Operations Manager

Northwich, United Kingdom
Reviewed 3 weeks ago via mobile

I stayed at Andel's for a long weekend with my sister in law and it was a delightful experience. Our rooms were spacious and really well equipped. The hotel is about 10 mins easy walk to the Market Square and the staff could not have been more helpful with information and recommendations for places to eat and visit. Breakfast is...

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Helpful?
Thank Jill J
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Jill, Thank you for your kind words and sharing your memories with us. We appreciate your loyalty and taking the time to share your experience here on TripAdvisor. Thank you for mentioning our amenities as well as our friendly staff. Combined with our location and easy access, whether you are staying in or going out andel’s has something for...

Reviewed 3 weeks ago

The hotel is very good located. You can reach it very easy using train connection from Krakow airport to Krakow main station ( Krakow Glowny) within 20 minutes. The hotel situated just opposite of Krakow Gallery ( not bad shopping ) . Distance from old part of Krakow is very short - 5 minites by foot. Room is nice decorated,...

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Helpful?
Thank Leila A
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Leila, I will certainly share this feedback with other team members. We really appreciate your opinion. We are full of joy that we could have dealt with your expectations. Please do not forget to recommend us to your friends. I hope that you will have another opportunity to return with them to andel’s by Vienna House Cracow. We will...

Egremont, United Kingdom
Reviewed 4 weeks ago

This was our first time in Poland and we can't have asked for a better location to use as our base. 400M from the station with direct link to the airport 800M to the town square. Hotel is Immaculate, ultra modern deco in well sized rooms. We only used hotel as a base and didnt eat there except for breakfast,...

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Helpful?
1Thank Ian C
Joanna D, General Manager at andel’s by Vienna House Cracow, responded to this review

Dear Mr. Ian C, You really made my day with this fantastic review, thank you! Indeed our location and breakfast are a great advantage of our hotel. Entire andel's by Vienna House Team- strives to do the very best to make our guests feel at home – so we keep our fingers crossed you will return for some more of...

Europe
Reviewed 18 January 2017

Hotel is close to the old town. Right next to the train station- but no noise at all. Very good breakfast, nice clean rooms - rather big shower. Check-in was ok - could be more welcoming and providing us with some sort of information. Housekeeping staff very helpful and polite. The only down side - the indifferent and rather impolite...

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Helpful?
1Thank rsflyer
Joanna D, Operations Manager at andel’s by Vienna House Cracow, responded to this review

Dear Guest, Thank you very much for choosing our property for your stay and for sharing your experiences with us. We appreciate comments from our loyal guests so much because we believe that this is the best way how we can improve our services. We are sincerely sorry that your visit at our bar did not leave only positive memories....

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 4-star Andel’s Hotel Cracow is situated directly in city center, just 100 metres from Market Square, the largest shopping mall in the city and the main train station (12 minutes to the airport). It contains 159 luxurious rooms and apartments and is the only design hotel in Cracow. The spacious modern conference centre makes the hotel ideal for business meetings and events. ... more   less 

Additional Information about andel’s by Vienna House Cracow

Address: ul. Pawia 3, Krakow 31-154, Poland (Formerly Andel's Hotel Cracow)
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz
Price Range: €80 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — andel’s by Vienna House Cracow 4*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz and Travelocity so you can book your andel’s by Vienna House Cracow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Andels Hotel Krakow
Andels Krakow
Hotel Style:
#10 Business Hotel in Krakow
#12 Luxury Hotel in Krakow
#16 Family Hotel in Krakow
#21 Romantic Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from andel’s by Vienna House Cracow staff and other travellers.
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Questions? Get answers from andel’s by Vienna House Cracow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are very quiet - 514 was nice”
 of 5 bubbles SharonO92, 7 Feb 2017 | Read review
“Breakfast is included, can be a little busy so early is better serves untill 10.00am”
 of 5 bubbles Stuart866, 4 Jan 2017 | Read review
“I had room 505 which overlooked a square where the Christmas market was in situ.”
 of 5 bubbles pickblue, 6 Dec 2016 | Read review
“The hotel is located in front of the main train station so the best way to get there from the airport is the train (very cheap)”
  • Room
  • Room
  • Bathroom with both shower and bathtub
 of 5 bubbles QTtravaler, 30 Nov 2016 | Read review
“The Executive rooms are on the top floor and gives 2 bottles of water and robes/slippers.”
 of 5 bubbles 801ChrisJ, 13 Nov 2016 | Read review
5 of 5