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Sheraton Grand Krakow

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Grand Krakow
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1,899 Reviews from our TripAdvisor Community

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Showing 1,474: English reviews
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Melbourne, Australia
Reviewed yesterday NEWvia mobile

We arrived very early in the morning on the overnight train from Prague to be advised that our room was not ready which was understandable. We were given access to the fitness centre to shower and freshen up which was appreciated. The staff in the fitness centre were very friendly and accommodating. Check-in: Pleasant reception staff but ... a little...

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Helpful?
Thank Catherine C
Gibraltar
Reviewed yesterday NEW

Stayed at this hotel for five happy nights. The service at the hotel is great with beautiful views of the river and within walking distance of the old town. The rooms are comfortable and are as shown in the pictures. Would recommend to anybody.

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Helpful?
Thank PaquitoGibraltar
Reviewed 3 days ago NEWvia mobile

My third visit and no complaints. Excellent location, great service, great atmosphere. Breakfast is rich and good. Lobby bar is also good. I like the place, it is in my eyes one of Krakow's finest hotels for business travelers and couples alike.

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Helpful?
Thank Yaron G
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I am more than happy knowing that in the opinion of our loyal, returning Guest we are maintaining high standards of services. It is splendid that you enjoyed our fully renovated room and extend buffet breakfast. I appreciate that you found us on the list of the best hotels for business travellers and couples. Our dedicated Team is...

Lisbon, Portugal
Reviewed 4 days ago NEW

This is an excellent hotel. Its location is great by the Vistula and facing Wavell Castle and just a few minutes walking distance from Krakow’s center. The quality of the services provided is great, starting with the porter that was very helpful and always provided good tips. The staff is very professional and the rooms are very nice.

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Helpful?
Thank lacba
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I appreciate the effort of sharing your opinion about our Property, especially when it is such a lovely one. I am delighted that your stay was nothing less than perfect and that you took advantage of our extraordinary location in the very heart of the city. Thank you that you mentioned our dedicated Team as professional, helpful and...

Seattle, Washington
Reviewed 6 days ago NEW

This hotel is what I would expect of a Sheraton. The rooms are nice, spacious, and modern, though my room was a little noisy at night. I think the elevator made a lot of noise. The rooftop deck was great with food and bar and a great view, though sometimes the service to get a drink was extremely slow even...

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Helpful?
Thank ernalittle
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thanks for sharing all your thoughts about your last stay in our Property. First of all, it is nice to hear that you liked the accommodation, especially that we have just finished the final part of the renovation. Hope that you could relax mostly, even if there were some noticeable noises. I am pleased to hear that you...

Krakow, Poland
Reviewed 1 week ago

We would like to thank you to all Sheraton Grand Krakow staff for their hospitality and engadment during our Christmas Party and business meetings organize over whole year. We come back to you with great pleasure. See you soon. Anna Zemla GE Healthcare

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Helpful?
Thank AnnaZemlaGE
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Anna, Thank you for sharing such a positive opinion about our Property. So nice to hear that you find our place to be just perfect for any business meeting. It proves that Sheraton Grand Krakow is proper for both leisure and business events. Thank you for your trust and loyalty, coming back to us constantly. Hope that our cooperation...

Viborg, Denmark
Reviewed 1 week ago

The hotel is very close to city center. You can be in the city center in 5 min walking. It has a nice view to the river and close to a castle. We ordered the breakfast in hotel there are lots of options for choosing but a bit costly..

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Helpful?
1Thank Vahid36
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thanks for sharing some words about our Hotel. It is true that our location is a great merit – you can get everywhere from here without any effort. Good to know that you made use of it and that it increased your comfort while staying in our Property. I am also happy that you enjoyed some nice views...

Southampton, United Kingdom
Reviewed 1 week ago

Stayed here again on a BA short break package. Hotel ideally situated for access to everything, castle next door and river outside. Roof terrace Vodka bar is very restful and staff very helpful. Staff all helpful, food great, Clean and comfortable. Excellent

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Thank Peter L
Charlestown, United Kingdom
Reviewed 1 week ago

We have just returned from a 6 day stay in Krakow. We took my Mother for a break - she is 92 - and she had a fantastic time. Hotel has an excellent location on the river and close by the castle and 15 mins walk to the main square. Also local transport is nearby Hotel has all the facilities...

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Helpful?
Thank davidfblyth
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for sharing your lovely comment about the stay at Sheraton Grand Krakow. It is just great that you all enjoyed the time and took advantage of our unique location, having easy access to the most iconic Krakow's monuments and places. I am happy that our extend buffet breakfasts fueled you during whole stay. Thank you for...

Jersey City, New Jersey
Reviewed 1 week ago

I love this Sheraton, not only for its location and amenities like the pool and gym and club room, but everyone of the staff is hospitable and professional. The Olive is a great dining venue and they have a wonderful breakfast. Rooms are very clean and modern and the bathroom big with a lot of amenities in both. Walking distance...

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Helpful?
1Thank Albert P
SheratonGrandKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Albert, At the very beginning I would like to thank you for such a lovely review. I am delighted hearing that you have placed us as the first on your top hotel's list, which is the best distinction for us. It is so nice of you that you mentioned our dedicated Team and all our facilities, including Sheraton Fitness....

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: €115 - €307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#20 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
20 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with view to the river.”
PaquitoGibraltar, 28 Apr 2017 | Read review
“Select the one with the river view and top floors.”
Vahid36, 19 Apr 2017 | Read review
“DeLuxe with view”
567PeterL, 19 Apr 2017 | Read review
“Get a river view. Also recommend Club rooms with club facilities”
davidfblyth, 19 Apr 2017 | Read review
“Try and get a room at the front with a river view or a partial view of the castle.”
ADDMANworldtraveler, 1 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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