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Imperial Hotel Ostrava

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192 Reviews from our TripAdvisor Community

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Showing 127: English reviews
London, United Kingdom
Reviewed 30 December 2013

My partner and I stayed here for three nights toward the end of December 2013. On the plus side, the hotel was conveniently located at the southern end of Ostrava City centre, our room was perfectly acceptable and reasonably appointed and the staff was both friendly and helpful. On the negative side, the breakfast was poor, especially so for a...

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Helpful?
Thank Lawrence63
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Mr. Lawrence, Thank you for choosing Mamaison Hotel Imperial for your stay in Ostrava. I am really sorry for the experience you had with the hotel breakfast. I personally checked the situation and draw the consequences for responsible persons. I would be very grateful if you give us your confidence during your next trip to Ostrava and let us...

Winchester, United Kingdom
Reviewed 3 December 2013

Having stayed in a few hotels in Ostrava, I can confidentially say that this is the best I have stayed in. It stands out through the friendliness of the staff and the excellent breakfast. The rooms, particularly the executive 'corner' rooms, are wonderful, with leather sofa and chairs, huge bed, desk, flat screen TV, and a modern bathoom with large...

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Helpful?
Thank StephenHulbert
ImperialOstrava, Manager at Imperial Hotel Ostrava, responded to this review

Dear Mr. Hulbert, thank you for your nice words of appreciation. It is always nice to read so positive feedback as yours. I have communicated to all the team your satisfaction for their professionalism and friendliness. Looking forward to your next visit and wishing a Merry Merry Christmas Yours sincerely Michael Seifert General Manager

Zürich
Reviewed 28 November 2013 via mobile

I stayed in this hotel for 6 nights. All in all I had a pleasent stay. The hotel is located in the city center of Ostrava. Plenty of parking is available. But the hotel is charging 100 czk per night! The area around the hotel is quiet during the night and it is possible to sleep with open windows even...

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Helpful?
Thank MaRe97
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Guest, thank you for the time you spend to give us detail review of your stay at Mamaison Hotel Imperial. It is very nice to read positive experience with the services we provide. I am looking forward to welcome you back. With best regards Michael Seifert General Manager

Howell, Michigan
Reviewed 6 November 2013

This is a great hotel, in a great location, with a pretty good breakfast. BUT........the rooms are aged and tiny. The bathrooms are not made for adults, and the "King" bed was literally 2 twins pushed together (which moved apart during the night, with me on the floor). And the mattresses were the equivalent of what you'd find in a...

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Thank umbowler
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Guest, Thank you for choosing Mamaison Hotel Imperial for your stay in Ostrava and for sharing with us your experience with our services. To satisfied each guests, we offer several types of rooms in different price level. Rooms vary in size but not in provided services. Every room is described in detail in each reservation system and on the...

Rudolfstetten, Switzerland
Reviewed 26 October 2013

Many years ago I was in this hotel and they have meantime renovated some of the rooms. We took one of their business rooms, which were big, although a bit spartanic. However the rooms have been very clean. We appreciated, that the toilets were separated from the bath room, which is not always the case in other hotels. The Internet...

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Helpful?
Thank Christian S
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Mr. Christian, Thank you for the time you spend to share with us your overall impression with the services of Mamaison Hotel Imperial. I am really sorry for the inconvenience you had with the location of the hotel safe in your room. Hotel Imperial is more than hundred years old and has been reconstructed and refurbished item by item....

Overland Park, Kansas
Reviewed 29 September 2013

We stayed here for more than a month when we moved to the Czech Republic. The staff was extremely helpful and friendly. Good food options at both restaurants. Convenient parking for the center of town when we go to other restaurants now.

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Helpful?
Thank Walter T
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Mr. Walter, thank you for sharing with us your positive experience with the performance of the Hotel Imperial. We are always happy when someone chooses to stay at our hotel and it is nice to read, that we are successful in our effort to provide maximum guest orientated services. I am looking forward to your next visit. With best...

london
Reviewed 12 July 2013

Two of us spent some two hours on the meal. Food absolutely delicious! But we would like to stress the professionalism of the waiter who attended to us! Indeed, after having experienced service in restaurants such as in the UK, France, Sweden, Poland, Spain and the Czech Republic, the service received in Mamaison was simply fabulous - be it time...

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1Thank shantalone
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Guest, Thank you for your nice words of appreciation. It is always nice to read so positive feedback as yours. I have forwarded to Mr. Jedlicka your satisfaction with his professionalism and friendliness. And be sure I will personally praise him for his professional as well as personal approach. Looking forward to your next visit. With best regards Michael...

Hennef, Germany
Reviewed 28 June 2013

It was my second time at the Imperial. The hotel is a good choice and has free wifi. The rooms are modestly furnished, but are clean and well kept. Other reviews have mentioned that the beds are too soft and I agree. Both restaurants are very good. The breakfast buffet offers good variety and quality. For lunch there is a...

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Helpful?
Thank Michael K
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Mr. Michael, thank you for the time you spend to give us detail review of your stay at Mamaison Hotel Imperial. It is very nice to read positive experience with the services we provide, especially from repeated guest. I am looking forward to welcome you back. With best regards Michael Seifert General Manager

Washington DC, District of Columbia
Reviewed 24 June 2013

I stayed at Mamaison Imperial for one week during a business trip. Room was modest but comfortable. The bed was too soft but otherwise fine. Breakfast buffet very good and staff attentive to assure you have coffee. Dinner was amazing every night. The dinner menu changes so even if you eat there very night you different selections. Dinner very reasonably...

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Helpful?
Thank WheelzUpGal
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Guest, Thank you for choosing Mamaison Hotel Imperial for your stay in Ostrava. I am really glad you consider our services very good. Please next time ask for tougher mattress during the reservation so we can make your next stay even better. With best regards Michael Seifert General Manager

Poříčí nad Sázavou
Reviewed 4 June 2013

Our company made at the Hotel Imperial Conference. Everything went according to our ideas. The staff was friendly and helpful and quickly filled our needs. And the food here is simply delicious. The only criticism can be directed to near a busy street, but it will solve the windows closed and the air conditioning.

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Helpful?
Thank Veronika J
ImperialOstrava, General Manager at Imperial Hotel Ostrava, responded to this review

Dear Veronika, thank you for sharing with us your positive experience with the performance of the Hotel Imperial MICE team. It is always nice to read, that we are successful in our effort to provide maximum guest orientated services. I am looking forward to your next visit. With best regards Michael Seifert General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
La Brasserie
La Brasserie
Cuisines: French
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The hotel is known for its personal and warm attention for both corporate and leisure guests. Combination of 100-year long tradition with modern hospitality trends makes this charming hotel both a great place to meet and the perfect setting to relax after a busy day. The hotel features 162 comfortable and tastefully furnished rooms and suites, extensive meeting and conference facilities, 3 cosy restaurants with fine cuisine and unique Relax centre that make the hotel an ideal place to stay. ... more   less 

Additional Information about Imperial Hotel Ostrava

Address: Tyrshova 1250/6, Ostrava 702 00, Czech Republic
Region: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Price Range: €42 - €97 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Imperial Hotel Ostrava 4*
Number of rooms: 162
Reservation Options:
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Hotel Style:
#3 Luxury Hotel in Ostrava
#4 Business Hotel in Ostrava
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Hotel Ostrava staff and other travellers.
1 question
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Kent England
6 months ago

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Questions? Get answers from Imperial Hotel Ostrava staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room after renovation”
 of 5 bubbles NoraLaczko, 10 Apr 2016 | Read review
“Try one of the Suites!”
 of 5 bubbles FilipAlbrecht, 1 Aug 2015 | Read review
“Read my review in full.!”
 of 5 bubbles CimmyP, 22 Jul 2015 | Read review
“dont book by booking or you will have the worst room.”
 of 5 bubbles 569francisl, 3 Mar 2015 | Read review
“Had a basic room, which was still very OK. My room window was to the street but it was still quiet. A good choice.”
 of 5 bubbles jukkapekkas2015, 16 Feb 2015 | Read review
5 of 5
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