The hotel was so beautiful and stunning, centrally located, very nice designs and art people were very friendly and very welcoming which you would expect from a MO experience, a very special thanks to everyone for the warm welcome and lovely site inspection across the hotel from Zuzana Thank you to everyone who make this trip very special.
It was a wonderful stay, thanks to the service of the colleagues at the hotel. Our arrival was anticipated, and so was our departure, we did not have to present ourselves! The colleagues at the Front Desk and everybody in the lobby was always greeting us with a smile and the colleagues in the banqueting facilities were always there to assist and remembered our preferences. Housekeeping did an amazing job in the room, it was always spotless. Thank you very much to everybody - we are very much looking forward to coming back!
We waited 30 minutes for a simple check in even if in front of us was one guest. Entrance, hall, bar and restaurant with very low ceiling, not luxury. Dining at the restaurant was poor in terms of service and food quality. SPA quite difficult to reach with quite cold atmosphere, massage therapists not adequate. The only positive note: the valet for the car parking service
We could not have wished for a more lovely city break in Prague! The location of the Mandarin Oriental is fantastic - a quiet and secluded setting but so easy to get to places of interest on both sides of the river. Our room was beautiful, breakfast was excellent and the spa treatments are highly recommended! All the staff were so welcoming and attentive, especially Iryina on the front desk and Tomas on concierge who were particularly helpful to us during our stay. We will definitely be back!
Mandarin Oriental is always great, but the Prague location staff are really exceptional among the various locations around the world where we have had the pleasure of staying. The spa staff were outstanding, giving us incredible massages that were among the very best that we've had at dozens of high-end spas in recent years.
The front desk team took extra care to make my stay as comfortable as possible, with my multiple requests and changes of circumstances. Room service was consistently on time and the quality very good. The spa lived up to its reputation for excellence, with exceptional therapists.
Great Hotel in Prague. Average rooms but very competent staff, great breakfast and all what you expect at a 5-Star-hotel! The staff is really polite and competent - full recommendations for the very helpful staff!
I loved every minute of my stay here. The location was ideal, the room was beautifully appointed (overlooking the garden in a light dusting of snow) and it had everything I needed, including very large white fluffy towels. The bed was very comfortable and the sheets were immaculate - not a single line or crease! Breakfast was good and I liked the setting in the "cells" of the monastery. Everyone was very friendly; they even remembered my name when we met again. I mention Michal, who was great fun to talk to and very helpful, an excellent ambassador for the hotel.
This was an excellent hotel experience from start to finish. We opted for airport pick up and we’re transported from the airport to the hotel in a new Mercedes. The hotel is very well located - in a quiet self enclosed suave but a short walk from Charles Bridge and also a walk to Prague Castle. Our room was lovely - a spacious double room with great bath and terrace out into a garden area. The hotel is full of character and the walk from the lobby to our room took us down various arched corridors. The breakfast buffet was excellent and set us up well for each day with a selection of cold cuts, cooked dishes, fruit, breads and pastries, choice of eggs and Prosecco, hot drinks and fruit juices. Room service was also excellent and reasonably priced. The gym was well equipped with a very good range of modern equipment. There is also a sauna within the gym and spa in the hotel, although we did not have time to use it. The staff were polite and very helpful at all times. A lovely experience throughout.…
We stayed at the Mandarin Oriental in prague for a long weekend in October with my young adult son and his girlfriend. We had two rooms booked and both rooms were amazing in size, clean and situated in very quiet location. The property itself is at the foot of Charles bridge and a stone's throw away from everything in old town. From the moment we checked in, everyone at reception (Florian) were all amazing, professional and friendly at the same time. We felt at home. Housekeeper spoke little english, but were able to understand gestures or simple phrases. Restaurant staff were all very friendly and accommodating always tried their best to find you a nice table. Special Mention goes out to Martin at Concierge area. HE was very knowledgeable with the local retail laws and took his own initiative to help me obtain a refund from a local shop around the corner. Martin, went above and beyond to assist me in this along with his colleagues who made several calls to the retailer. Martin took the item back to the store for me saving me time which helped us immensely. I am very grateful for this and will always make Mandarin my home when in Prague , all thanks to the dedication of the staff there. …