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Sheraton Prague Charles Square Hotel

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#158 of 672 Hotels in Prague
Certificate of Excellence
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Sheraton Prague Charles Square Hotel
Sheraton Prague Charles Square Hotel
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1,464 Reviews from our TripAdvisor Community

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Showing 1,029: English reviews
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Lewes, United Kingdom
Reviewed 2 days ago NEWvia mobile

We finished up our Elba River cruise on land. The hotel is very nice. All of the staff were very friendly and accommodating. The hotel is made up of three separate buildings - so there are three different elevators. You need to know which one will take you to the floor with your room. It's about a 20 minute walk...

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Helpful?
Thank Red F
Concord, New Hampshire
Reviewed 1 week ago

Our room was clean and spacious, wonderful large tub, comfortable bed...very, very nice. Great staff. They enjoyed being helpful! Delicious food in the restaurant. Free WiFi. Very nice TV with large selection of language and channels.

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Helpful?
1Thank Holly V
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Holly V, Thank you so much for taking the time to share your thoughts regarding your recent experience at Sheraton Prague Charles Square Hotel. We are so happy to know that the services, the spacious and clean room, the Sheraton Sweet Sleeper bed and the TV meet your expectations and you truly enjoyed your stay with us. Hopefully we...

Lisbon, Portugal
Reviewed 1 week ago

I stayed here quite a lot (in total a little more than 2 months in several business trips) and every time the service has been amazing. The breakfast is vry nice too. Rooms are quite big and well equipped. The gym is open 24 hours which is awesome. The loation is very close to the city center (10 minutes walk...

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Helpful?
1Thank Hamza S
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Hamza S, Thank you for being our valued customer, we appreciate your loyalty. We are so happy to know that we have become your hotel of choice while in Prague and your comments are much appreciated. We look forward to welcoming you back soon. If I can be of assistance, please do not hesitate to contact me. Natalie.Richterova@Sheratonprague.com Natalie...

Reviewed 1 week ago via mobile

My husband and I, along with another couple, visited Prague on our way to a cruise down the Danube River. Viking cruises arranged for us to stay at this Sheraton. From the moment we walked into the hotel, we were pleasantly greeted and treated very well! They upgraded us to what I would term a "mini suite" which, though a...

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Helpful?
1Thank Marcia M
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Marcia M, Thank you for providing us with your feedback. We are so glad to read your kind comments about our staff and the hotel itself. Our Sheraton team is always happy to help with any needs you may have so it is amazing that my colleagues made everything easy. Thank you for being our guest and we certainly...

Reviewed 1 week ago

There's no need to say that the hotel is perfectly located to both reach it easily by car and head in to town walking. It is obvious that the Sheraton isn't up to the latest standards any longer when it comes to physical interior apperance. Nevertheless, the bathroom and our suite in general were in excellent shape, stylish and comfortable....

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Helpful?
Thank Elias G
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Elias G, We delighted to read how much you enjoyed your stay with us at Sheraton Prague Charles Square Hotel and we deeply appreciate your kind words. Your outstanding feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service and we very much look forward to welcoming you back in...

Beirut, Lebanon
Reviewed 2 weeks ago

A vintage, nice and cozy Hotel , rooms are clean but a bit small. The service is good and the staff is very helpful. Hotel is 10min walk to Old Town Square and 15min walk to the amazing Charles Bridge.

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Helpful?
Thank houry223
Jürgen S, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear houry223, thank you very much for your feedback. We are delighted that you have enjoyed your stay with us and we are looking forward welcoming you back in the nearby future. With kind regards from the Golden city, Juergen Stiegler Front Office Manager

Reviewed 2 weeks ago

Accommodation was Ok. People are very helpful there. Difficult to find halal food. (you have to request it first). Hotel is near to all beautiful places in prague. from hotel it's just 10 min walking to Charles bridge.

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Helpful?
Thank Waleed T
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Waleed T, Thank you for the great review of our hotel. I appreciate your kind comments regarding our rooms, services and convenient location. We hope to have the chance to welcome you back and we thank you for being our guest. Kind regards, Natalie Richterova Guest Relations

Budapest, Hungary
Reviewed 2 weeks ago via mobile

We choosed this hotel several times. We love the location and how quiet it is. Its Close to everything what we need and very comfortable. Maybe not the biggest, restaurant has a weird layout but it is so clean, so nice rooms what we love. We choose this place again and again because the stuff. We love how great the...

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Helpful?
Thank Leyla H
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Leyla H, Thank you very much for your great feedback and perfect score. It is always so gratifying to receive such positive comments and we are very grateful for your kind recommendation. Your nice words regarding our staff and their professional service have been shared with our management team, it's an honor to have such loyal guests and we...

London, United Kingdom
Reviewed 2 weeks ago

Hotel only 10 mins walk from the old quarter 20-30 mins from airport. If all you want is room to sleep in then this is good value, if good service is an issue Pay more for a better hotel. This is supposed to be 5* but in reality it's more just scraping a 4*. If you love Soviet era mentality,...

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Helpful?
2Thank RBAIG
Jürgen S, Tým podpory webu TripAdvisorFront Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Rbaig, thank you for your feedback. We appreciate your comment regarding our historic building and the Sheraton style interior. We will forward your comment regarding the breakfast to our head chef to double check the items on the buffet. We currently serve over 50 different products on the menu, so maybe we can find a way to serve a...

Curitiba, Parana, Brazil
Reviewed 4 weeks ago via mobile

This hotel is everything that a five hotel should be, during check-in the person took his time to explain to me everything about the hotel and it's amenities. But mainly I have to say that the room is awesome, bed is extremely comfortable and the shower it's very very very good.

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Helpful?
Thank Ricardo G
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Ricardo G, We thank you so much for taking a moment of your time to provide us with your feedback. We are very pleased to read your great remarks about our fantastic team members, hotel amenities and your room you were allocated in. We deeply appreciate your kind words and we are delighted to learn that you had a...

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Staying in Nove Mesto (New Town)

Neighbourhood Profile
Nove Mesto (New Town)
Nearly 700 hundred metres long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theatres. National Theatre near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more   less 

Additional Information about Sheraton Prague Charles Square Hotel

Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Price Range: €133 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Sheraton Prague
Hotel Style:
#27 Spa Hotel in Prague
#91 Business Hotel in Prague
#128 Family Hotel in Prague
#134 Luxury Hotel in Prague
#193 Romantic Hotel in Prague
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Prague Charles Square Hotel staff and other travellers.
18 questions
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Questions? Get answers from Sheraton Prague Charles Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Each room will only connect to three devices. If you just need aroma to sleep in and nothing else then this is not bad”
RBAIG, 10 Apr 2017 | Read review
“Loft rooms on top floor are very spacious.”
AureliaDifani, 1 Apr 2017 | Read review
“Rooms on the 8th floor were extremely quiet”
JasonM78, 29 Mar 2017 | Read review
“book a suite, they are larger and more quiet”
AKto900, 10 Mar 2017 | Read review
“Ask for one that isn't internally facing or the only view you will get is the roof of an internal courtyard and the other rooms.”
kaosfusion, 27 Feb 2017 | Read review
5 of 5