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Hotel Saisera

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Traveller (63)
Room & Suite (10)
Traveller (63)
Room & Suite (10)
Dining (2)
Overview
  • Excellent23%
  • Very good35%
  • Average21%
  • Poor7%
  • Terrible14%
  • 18 Feb 2018
    “Alpine adventure”
  • 10 Jul 2017
    “Building and location, very nice. Management, terrible. Don’t go here!”
AMENITIES
Free Internet
Air Conditioning
Non-Smoking Hotel
Airport Transportation
Family Rooms
Concierge
Meeting Rooms
3 Star accommodation
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Reviews(6)
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Maarten R
1610
Reviewed 18 Feb 2018via mobile
Every year my friends and I go on a short trip to find some fresh snow in the alps. The hotel we stay is not very important but should offer some comfort and hospitality.

This particular hotel didn’t offer any of it. Even though the rooms were very clean (probably the most important task of a hotel) and the views from the hotel are stunning the question rises how the F can you manage to mess up the place so badly...

Let’s start with the arrival, the hotel manager awaits you friendly but doesn’t speak any other language apart from Italian. The hotel is practically centered between 3 countries!! So one would expect a little English or German to be spoken?! Tired from our 12 hour journey and With some well applied sign language we managed to explain that our other friends were still on the way and would arrive 23.15. This was a problem since the hotel closes at 23.00... no if’s or but’s! The manager goes to bed at 23 and the hotel goes in lock down! Makes you wonder how to get out in case of emergency. Our friends managed to arrive 2 min before closing...

The rooms are pretty straightforward. Clean and have a decent bed, let’s say value for money. One big issue though is that the already ancient looking bathroom smelled of sewage really bad! No one could explain us why or offer an alternative.

Now the dining room. When we arrived around 20.00 we were craving for some good Italian cuisine! However upon entering the poorly decorated restaurant and saw what was being served we quickly decided to eat elsewhere (there is a really nice restaurant around the corner btw). The breakfast isn’t any better unfortunately... 1 type of bread with cheese, ham or salami and some cereals and sweets. No eggs, no bacon, no fruits!

I hate to complain. But this place is a shame. How can you mess up such a beautiful location!? Seriously if someone is out there that understands the business, go and seize the opportunity!!! It’s a hidden treasure.

The hotel already duct taped away their 4th star from their entrance sign... we highly recommend to take away one more.
2 Thank Maarten R
MrTardi
Johannesburg, South Africa
11
Reviewed 10 Jul 2017
I want to begin with the positives- it’s only fair. With a good location, beautiful scenery and views, this hotel is great for a couple of nights to relax and do some small hikes in the immediate area. If you want access to more hiking, and the cable car network, you’ll need a car for sure. The hotel is very comfortable, the rooms are perfect and very well cleaned and maintained. I loved staying there and will return to the area.

However, the negatives mean that I will not consider going back to this hotel- unless the situation there changes. Where to begin? The food was very mediocre. As a vegetarian, I am used to not always having a wide choice, and I’m ok with that- I do want to say that some effort was made to accommodate my dietary requirements, but it was very lacking and repetitive during my 7 night stay. And if I didn’t believe blindly in the goodness and honesty of human nature, I would swear that the kitchen were trying to sneak me dishes that contained meat- it only happened in the first couple of days, but I do think that if I hadn’t noticed and said something, they would have continued. As a lover of Italian food, I was saddened to be, by the end of the week, sick of the sight of bland pasta in tasteless tomato sauce (every day, at least once), soggy aubergines (on one occasion it seemed a whole aubergine, sliced and cooked, was my vegetable of the meal), over cooked and over salted eggs (four times in the week), budino puddings clearly bought en-masse (three flavours were rotated during our stay) and very basic Italian breakfast (with jams that were more sugar and gelatine than fruit). Halfway through the week, I had to go to the local supermarket to buy some fresh fruit as there was none to be found in the hotel, I felt so lacking in nutrition. Also, in a country where food is more important than almost everything else, the lack of any local dishes was a surprise. It was a further surprise to find that the ‘all inclusive’ price of lunch and dinner didn’t include coffee- many Italians staying at the hotel were devastated to be charged for something that, in every other part of Italy that I’ve been, is always included in a ‘meal deal’ situation.

But it seems that this is reflective of the aptitude of the management of the hotel. If you are reading any other reviews about this establishment, you will see many negative references to the owner’s attitude- please don’t disregard them, they are not exaggerated. Naturally, there is a lot that goes into hosting a large group for a week at a hotel. But even basic requests were met with derision and passive-aggression. Arriving 4 minutes early to the dining room resulted in being told, yes- told, to return at the correct time, which we did, exactly four minutes later. A request for a birthday cake was virtually ridiculed, even though we didn’t expect such a service to be provided without cost and gave more than a few days’ notice. Concerns about the quality/integrity of dishes provided to a celiac guest ended in arguments and a period of ‘I’m not talking to you anymore.’ My personal favourite was when the owner realised I was one of the vegetarians in the group and took the opportunity to make a derisive remark- it wasn’t meant to be tongue in cheek, I can assure you.

I don’t claim to be able run a hotel and I know better than to tell somebody how to do their job, but I’m sure that a basic level of decency toward your guests is pretty standard. I would understand the reactions if we were asking for things out of the ordinary. But am I so wrong to think that expecting more than five bottles of water for a group of 30 isn’t out of the ordinary? I’ve grown up believing that you present a birthday cake to the one whose birthday it is first and at least wait for the candle to have been extinguished before pressuring everyone else to sit down to their dessert. And as somebody who has lived in Italy for many years, I know that requests of plain pasta is very normal and doesn’t deserve a reaction comparable to a selfish child not getting their way.

I can only talk about what happened to me personally, but I will say that many guests- some of whom were my colleagues- received the same, if not worse, treatment. I end my first ever review of a hotel by saying that, as a traveller, I have stayed in some of the cheapest, low quality hotels you can find and have never found myself considering confronting a grown man over the fact that he took his pettiness out on a young girl to the point of making her cry.
1 Thank MrTardi
ttom22
Zagreb, Croatia
10
Reviewed 21 Mar 2016
Hotel is in a quiet area. Good position for skiing and hiking.

Rooms are spacious and clean. There are blankets on bed, no duvets.

Staff friendly and helpful but it is visible that there are too few.

Breakfast average with good selection. Dinner average - couldn't be attributed as 4 star dinner.

WiFi not working in rooms but only in reception area and restaurant.

There are not enough parking spaces when hotel is full.

However, for the price, it was very good stay.
Thank ttom22
natbal1967
Switzerland
205
Reviewed 4 Jul 2015
this hotel is a heaven. the cleanest air you can imagine, a view so stunning you like to sit always in their garden lounge, fine wine choice, great staff especially that very friendly austrian lady for breakfast
Thank natbal1967
MarcoMeri
Vinci, Italy
11632
Reviewed 25 Aug 2012
Nice and friendly atmosphere in a warm palace of the beginnig of the 20th century with magnificent silent surroundings..
Quite easy to reach from the main route(but only by car or bike). Plain cooking in a family-run situation. Pleasent and clean room to be honest. Pay attention to the water in the dining room that is quite expensive!
Thank MarcoMeri
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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Internet
Air Conditioning
Airport Transportation
Concierge
Meeting Rooms
Non-Smoking Hotel
Sauna
Ski-In / Ski-Out
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Family Rooms
Hotel class
Room types
Family Rooms
Number of rooms
27
Price range
US$122 - US$316 (Based on Average Rates for a Standard Room)
Location
Italy > Friuli Venezia Giulia > Province of Udine > Malborghetto-Valbruna > Valbruna
Hotel class
Room types
Family Rooms
Number of rooms
27
Price range
US$122 - US$316 (Based on Average Rates for a Standard Room)
Location
Italy > Friuli Venezia Giulia > Province of Udine > Malborghetto-Valbruna > Valbruna
Photos
Traveller (63)
Room & Suite (10)
Dining (2)
Nearby
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Room Tips
"The front room have a smashing view."
MarcoMeri
25 Aug 2012
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