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Booked this before Christmas which was easy to do and they called back to arrange the times for our treatments. Painless.
The treatments were great and the staff really friendly. The sauna and steam room also great. The pool was small but still relaxing...although it...More
Response from RookeryManor, Public Relations Manager at Rookery ManorResponded 1 week ago
Hi Cheesecake11, thank you for taking your time to leave us a review. We are really happy that you noticed our great customer service, as we pride our self on giving the highest standard possible. I will pass your kind words and feedback on to...More
We were given the gift of a groupon from some our friends and after a week from hell we hoped to relax a little here.
Upon arrival it looked very nice, the room we were given was in the old Manor house and initially looked...More
3 Thank Rickyb-99-99
Response from RookeryManor, Public Relations Manager at Rookery ManorResponded 2 weeks ago
Hi Rickyb-99-99, we here at Rookery Manor always aim to provide high quality facilities, we are sorry that you found issues with your room. We treat every single with the highest level of customer service, weather its a groupon or not. Our managers resolved the...More
I booked a 2 night stay as we had a long journey to Weston super mare to attend a family funeral . The staff were fantastic and really go above and beyond to help.we decided on the day we arrived that we would dine in...More
Response from RookeryManor, other at Rookery ManorResponded 3 weeks ago
Hi martinvickers17, thank you for your kind words, it lets us know that all of our hard work is paying off. We hope to see you again soon, kind regards Jack
We had bought an afternoon tea through Groupon and were keen to try it!
The sandwiches were dry and unimaginative!
Tuna and ham!
No choice that was it!
The cakes the same!
Croissants were not what I was expecting as an afternoon tea!
Response from RookeryManor, Public Relations Manager at Rookery ManorResponded 4 weeks ago
I'm sorry to hear that you were dissatisfied with your Afternoon Tea - your comments will be passed on to our kitchen team.
Best wishes, Georgia
we had a great relaxing stay the spa was very good and it was quiet,we used the spa for
almost 6 hours ending up in the hot tub gazing up at the stars,then had a good evening meal staff were very helpful and friendly will...More
Thank judith h
Response from RookeryManor, other at Rookery ManorResponded 4 weeks ago
Hi Judith, thank you for your review, we appreciate your kind words, hope to see you again soon. Kind regards Jack