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Hacienda Santa Rosa, A Luxury Collection Hotel

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Hacienda Santa Rosa, A Luxury Collection Hotel
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185 Reviews from our TripAdvisor Community

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Showing 121: English reviews
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Montreal, Canada
Reviewed 1 week ago

Hacienda Santa Rosa is a haven of peace situated in a Mayan village. It has few rooms and offers a sense of privacy and tranquility. We felt as if we had the whole place to ourselves. Our room was more like a small apartment, authentic, rustic yet elegant. Our hammocks faced a serene pool, where i spent time listening to...

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Thank tacosiver
Canada
Reviewed 3 weeks ago

After visiting the amazing Hacienda Temozon a little ways from here, it was difficult to like this place. The staff was not friendly, the grounds not well kept, the fence falling apart (one of the post nearly on the ground), graffiti on the nearby walls, etc. Although the colors are beautiful and this place probably financially supports the small population...

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Thank Mike5466
Ricardo M, Director of Operations at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear Mike5466, Please receive my best regards on behalf of The Haciendas's team. We truly and deeply regret the fact that you did not feel comfortable at Hacienda Santa Rosa. Please rest assured that we will be following up on your comments in a timely manner. I'm glad to hear that you did however enjoy Hacienda Temozon, I invite you...

Laguna Beach CA
Reviewed 4 weeks ago

We stayed at the Hacienda from 2/4 to 2/11 - staff is wonderful and so are the kitchen/restaurant staff. We visited all four rural Starwood Haciendas - each have their own qualities and are worth staying at - We stayed our entire trip at Santa Rosa No issues with the internet or air conditioning (over 90 degrees every day).... pool...

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1Thank fa1949
Ricardo M, Director of Operations at Hacienda Santa Rosa, A Luxury Collection Hotel, responded to this review

Dear fa1949, Please receive my warmest greetings on behalf of The Haciendas' Executive Team. We truly hope this email finds you more than well. Thank you so much for taking the time to review our Amazing Property Hacienda Santa Rosa; you have truly made our day with the title of it because we work hard everyday to make each and...

Indianapolis, Indiana
Reviewed 17 January 2017

My wife and I stayed 5 nights at Hacienda Santa Rosa (HSR) over the New Year’s holiday to celebrate our anniversary. HSR offers a very unique lodging option that is charming and relaxing with an authentic feel that is missing from modern hotels and resorts. Service is rather understated, but definitely genuine. If you are there for more than a...

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3Thank a123nt
Management response:

Many thanks for letting us be your hosts during your new year holidays. Really it was a pleasure assist you and it is a honor to know that you and your wife enjoyed the property and our facilities. our team make effort to offer the best experience to our guest and visitors and with you is not the exception. we...

London, United Kingdom
Reviewed 31 December 2016 via mobile

We came here to stay for 1 night before New Year's Eve and it was amazing. There is an awesome pool with aqueducts however I must say it was a little colder than expected. Service here is truly the best as they are always there to attend you and food arrives promptly. The meals I had here were all great...

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Thank Tacos_n_Tequila
Management response:

Many thanks for your visit during New year holidays, we are pleased for your kind comments, may i say in Hacienda Santa Rosa we strive to bring to our guest, traditional dishes, beverages and the local culture it is a pleasure to share with each guest and each visitors,i am glad to know that you enjoyed of the property. Please...

Reviewed 8 December 2016 via mobile

Beautiful resort between Merida and Compeche Mexico. Perfect service and great food at restaurant. Buildings are very old but modernized. We had a pool shared by 4 units but we were the only ones here at the time so our own private pool. Good place to get away from everything in total luxury.

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Helpful?
Thank Rob P
Management response:

Dear Rob. Many thanks for chosing hacienda Santa Rosa during your holidays. we are pleased for your visit and your kind comments, it is great to know that you enjoyed our property. Please let me know if think visit us in the future, it will be a pleasure assist you. best regard and happy newyear. Marvin Robles Guest Relations The...

Zurich, Switzerland
Reviewed 11 November 2016 via mobile

We enjoyed our lunch. The regional dishes on the menu were great. Good food, very attentive staff, calm and relaxed atmosphere. The Hacienda Santa Rosa made our trip from Uxmal to Celestun special. Thank you.

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Thank Denneo
Management response:

Dear Denneo. Many thanks for chosing Hacienda Santa Rosa during your visit to the Yucatan peninsula. all our associates are glad with your kind comments about your experience with us. Please let me know if you visit us in the future, it will be a pleasure assist you. Your sincerely. Marvin Robles Guest Relations The Haciendas marvin.robles@luxurycollection.com

Ajijic, Mexico
Reviewed 11 November 2016

We spent two nights in the Casa Maya Villa for my fiance's birthday. From the moment we arrived, the staff were very professional, kind, warm and attentive without being intrusive. Once we arrived, we didnt leave, preferring to wander the beautful grounds, enjoy the pool or our own private plunge pool. The Mayan Villa was wonderful - palapa (thatch) roof...

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2Thank SmartTraveller
Phoenix
Reviewed 7 November 2016 via mobile

Wow, this place is amazing. This is the 3rd out of 5 historic haciendas that I have stayed at within the Starwood Family. I am a Platinum member and the benefits are always top notch. I would say at this point, the is my favorite property. I would rank them as: Hacienda Santa Rosa Hacienda San Jose Hacienda Temezon Santa...

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1Thank Showbar
usa
Reviewed 9 April 2016

We just stopped by there when we driving through a hacienda route on the way to Celestun. This is one of the few restore hacienda's in the area as far as we know and it looks charming an beautiful. We didn't stay overnight as it is quite expensive but we had a dessert in the restaurant an it was good....

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Thank amodel1990

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Room Service
Official Description (provided by the hotel)
Right in the heart of the Mayan archeological zone, Hacienda Santa Rosa showcases its splendid building from the mid-19th century. This building, formerly an important property of the nobility, has become a luxurious residence through the generations. Just a 50 minute drive from Merida’s International Airport, the place is surrounded by natural beauties such as the Calcehtok and Oxkintok Caves, and cultural sites such as the Ruins of Uxmal and the town of Becal. An enormous door, meters and meters high, gives access to this wonderful hacienda which has 11 comfortable guest rooms and suites. Hammocks and wicker chairs, a private terrace and a garden make this place a perfect spot to live an unforgettable experience. Its aloe field is home to a Mayan style little house where one can enjoy enchanting moments outdoors. ... more   less 

Additional Information about Hacienda Santa Rosa, A Luxury Collection Hotel

Address: Carretera Federal 180 Merida-Campeche | Municipio de Maxcanu - Santa Rosa de Lima, Maxcanu 97800, Mexico
Region: Mexico > Yucatan Peninsula > Maxcanu
Price Range: €234 - €456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Santa Rosa, A Luxury Collection Hotel 5*
Number of rooms: 11
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Also Known As:
Hacienda Santa Rosa Merida
Hacienda Santa Rosa Hotel Merida
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Questions & Answers

Questions? Get answers from Hacienda Santa Rosa, A Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“small property - for thw two of us room 103 was fine”
 of 5 bubbles fa1949, 19 Feb 2017 | Read review
“Only 11 rooms - can't go wrong with any of them.”
  • Fresh flowers
  • Room 1 - walk-in shower behind the wall
  • Room 1 - note the high ceiling
  • Comfortable bed - new fresh flowers
 of 5 bubbles a123nt, 17 Jan 2017 | Read review
“Mayan Villa was gorgeous but the deluxe rooms with terrace and private plunge pool are large and cool.”
 of 5 bubbles SmartTraveller, 10 Nov 2016 | Read review
“All rooms are lovely, room 6 has a private outside bath, 8, 9 and 10 share a large plunge pool. 11 is the "Casa Maya".”
  • hacienda chimney (not in use!) and shared plunge pool
 of 5 bubbles LandyLover, 17 Jan 2016 | Read review
“I personally would recommend staying in the Mayan Villa. The outdoor private jacuzzi is amazing.”
  • Our private outdoor jacuzzi in the Mayan Villa
  • The most comfortable bed with surprise honeymoon decoration
 of 5 bubbles allisonf78, 3 Jan 2016 | Read review
5 of 5