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Verdanza Hotel

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Verdanza Hotel
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1,472 Reviews from our TripAdvisor Community

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Showing 1,220: English reviews
Puerto Rico
Reviewed 2 weeks ago via mobile

I live in Vieques with my boyfriend and we stay at the Verdanza most of the times we visit Puerto Rico because it is were we spent our first night together and for us it's a special place. Employees go out of their way to make us feel comfortable and in luxury all the time. It's always very clean and...

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Helpful?
Thank Dr.Sylvia
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Dr.Sylvia, I am touched by your words. it is an honor to be your home away from home in San Juan - and to be a part of your story. Best,

New York City, New York
Reviewed 2 weeks ago

Hotel with excellent service from all staff, nice rooms, clean, breakfast buffet ok, garden with pool, sun beds etc. Burger & wine bar. Lounge. Fitness room. Free car park. Many restaurants 2 - 10 minutes away. Very good location close to the international airport (taxi 5 minutes, 16 dollars). Minimal noise from planes. 3 minutes walk to the beaches (Isla...

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Helpful?
3Thank OPHaugseth
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

OPHaugseth, it's great that you explored and made the most of your stay with us. Come back soon! Best,

Puerto Rico
Reviewed 2 weeks ago

The check in is 24hrs, I stayed at the king suite it had a balcony and it was really beautiful and clean. I had a view to the pool which was nice. It's also close to different restaurants, the airport, clubs like Brava, it has a 24hr market within a 5 minutes distance walking. In my personal opinion I live...

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Helpful?
2Thank kilianise
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Thank you for your recommendation, kilianise - and for choosing Verdanza for a getaway to relax and reconnect. Welcome back soon! Best,

Puerto Vallarta, Mexico
Reviewed 3 weeks ago

Pitch black parking, the pavement is uneven sort of a sunken hole. Towels with dirt and makeup, dingy window treatments with food stains, dirty bed covers and overall room felt not clean..plus more :(

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Helpful?
Thank flawless39
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

flawless39, I was troubled to read your comments, as we take health and hygiene seriously - guests notice this and comment on it. What concerns me is that as our guest, you never brought any of this up. The conditions you mention would have been unacceptable to us; if your concerns are legitimate, we would have taken action to ensure...

Orlando, Florida
Reviewed 4 weeks ago via mobile

I am a crew member for Royal Caribbean International and I was very disappointed that after traveling for long hours we were treated like 2nd hand citizens making us wait to get checked in and no food available for us not even a sandwich! I had to speak to the staff in the front desk and her answer was "that...

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Helpful?
3Thank Sandra N
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Sandra N, Verdanza Hotel and Royal Caribbean enjoy a longstanding successful relationship - and our Royal Caribbean crew members are welcome warmly week after week, even with special considerations to accommodate your needs. We are genuinely sorry if this one time upon arriving at the hotel near midnight, after very likely a long day of traveling, your experience was less...

Fort Lauderdale, United States
Reviewed 4 weeks ago

Stayed here many times for business and one pass thru night holiday with my family of 4. Rooms are clean spacious and comfortable. They have the basics but this is an old remodeled apartment building and it's now mostly outdated in every way. Water could be slow to drain and maybe lukewarm showers during certain peak hours. Your room may...

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Helpful?
1Thank JMikeMiguel
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

V8912MSjosem, thank you for making Verdanza your home away from home when travels bring you to San Juan. You will be pleased to know that an extensive renovation of our property is now on schedule - and we feel confident that you will be even more favorably impressed with our hospitality at Verdanza Hotel. See you again soon! Best,

Wilmington, Delaware
Reviewed 4 weeks ago

Perhaps I'm a hotel snob...but for $200+ per night (including taxes and fees), I have certain expectations. This place is far below those expectations. I've stayed at nicer Candlewood Suites for a price tag of $79/per night. The only saving grace is that the hotel is conveniently located to the airport, walking distance to the beach, and a $20 cab...

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Helpful?
1Thank Glam19801
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Glam19801, I am genuinely sorry you were dissatisfied with our property, although you do not specify what fell below your expectations. We work hard to make our guests feel welcome and at home and take pride in our hospitality. Best wherever your travels take you next,

Irvine, California
Reviewed 4 weeks ago

The water heater did not work for a week. I taken cold shower the whole time. The AC system did not work. I complained twice about those but no action was taken. Then my room door lock battery was so i wasn't able to access the room whole day without security come in and let me in. Also they wanted...

Review collected in partnership with this hotel
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Helpful?
Thank sunny960
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

sunny960, sorry to learn you are not happy with your experience. Please know that we are happy to extend early check in or late check out when occupancy allows it; however, surely you understand that there are limits and a request for several hours past check out time is subject to a charge; you will find that is true of...

Yauco, Puerto Rico
Reviewed 4 weeks ago

Excellence service and location. Pet freindly and you cango to any of the more important places from Fajardo to Sna juan in 20 minutes top thats is if you go to Fajard. If you stay en the Carolina San Juan area 10 minutes tops

Review collected in partnership with this hotel
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Helpful?
2Thank Jose M
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Jose M, I'm pleased that you enjoyed the service at Verdanza Hotel, as well as our privileged location! Hope to see you again soon. Best,

Reviewed 14 January 2017 via mobile

Eighty 20 the waitressCelimarie Rivera was excellent very professional it was a nice way to start off the day having the coffee served with such a smile Make sure to warn us about the birds and not to leave the plates or they would attack them

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Helpful?
2Thank Commons1
LJOValcarcel, Public Relations Manager at Verdanza Hotel, responded to this review

Commons1, thank you for taking the time to write. We will certainly convey your comments to Celimarie and our entire team as an example of how their efforts are noticed and appreciated. Best,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 

Additional Information about Verdanza Hotel

Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €118 - €209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Reservation Options:
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Verdanza Hotel Puerto Rico/Isla Verde, Carolina
Hotel Style:
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
#7 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Verdanza Hotel staff and other travellers.
38 questions
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Questions? Get answers from Verdanza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no USB connection in the room”
 of 5 bubbles davidrivera2016, 16 Feb 2017 | Read review
“Rooms with a balcony are fantastic”
 of 5 bubbles earmuffs59, 4 Feb 2017 | Read review
“Ask for a room facing the pool.”
 of 5 bubbles OPHaugseth, 31 Jan 2017 | Read review
“Look for offers in Ofertones. They usually have really good offers for half of the regular price.”
 of 5 bubbles kilianise, 30 Jan 2017 | Read review
“Up to the staff, as they know which floors and rooms are more updated than others!”
 of 5 bubbles JMikeMiguel, 18 Jan 2017 | Read review
5 of 5