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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
Reviewed 26 June 2015

the el san juan was absolutely wonderful the staff was great and pleasant. its so beautiful and so much to do on the property. we booked our trip through bookit.com and had complications once we arrived with our reservation but the staff took great care of us and resolved our issue through bookit.com the staff was great I have never...

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2Thank sade m
Worcester, Massachusetts
Reviewed 26 June 2015

So this Hotel is supposed to be creme de la creme as far as the Island of Puerto Rico and the City of San Juan goes but Oh boy were we surprised to find out the opposite in some areas. upon arrival to the hotel the service was great, They didn't have a shuttle to thier hotel from the airport...

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2Thank dstewart2015
Atlanta, Georgia
Reviewed 25 June 2015

Rooms are very spacious and clean. Bathroom is on the smaller side but it's not THAT small. A shot of patron at the poolside bar was $15 but at the hotel club was only $7. They played some crunk hiphop music at the pool on the weekend which we loved. This is a hotel for big group of friends. It's...

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1Thank wooyoojoa
Reviewed 25 June 2015

I come to PR 4-6 times a year on business. I have stayed all over the island but have never seen such a security nightmare. The hotel looks great when you walk in but it stops there. The rooms are old and in much need of updating (even with an upgrade). The staff does not care if you stay or...

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7Thank Bullog R
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Houston, Texas, Usa
Reviewed 24 June 2015

Don't eat breakfast here. Buffet for two over $50. Denny's is a short walk down the street. Concierge booked us on wrong excursion. However, pool and beach amenities were outstanding. Nightlife in the hotel Lobby is the best I have seen anywhere, truly great!

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1Thank Doug P
New York City, New York
Reviewed 21 June 2015 via mobile

Beautiful hotel! Not the most modern and well decorated rooms, but the lobby and restaurants are amazing! Everything you could possibly need is in the lobby- from groceries to Starbucks to a liquor store. Fine dining is available, a casino and also a nightclub. There is even live music during the weekends. You will a great mix of locals and...

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1Thank xxiheartsunsmilesxx
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your amazing review! We appreciate all of our guest feedback and pleased to see you enjoyed your stay. It was a pleasure to have you as our guests and I look forward to personally welcoming you back very soon. Best regards Susan.wilkerson@hilton.com

Snohomish, Washington
Reviewed 19 June 2015

I have to say I enjoyed my stay at this hotel. The hotel lobby, bars, lounge areas, pools, and the grounds are beautiful. Easy access to a very nice beach. The room was ok, but showed signs of wear and tear. The furniture in the room was, at one time, meant to be artistic and modern, but not made for...

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Thank Nogoodscreenamesleft
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

It was a real pleasure having you as our guest in our beautiful property. I would like to Thank You for taking the time to write this review to let us know about our services and facilities. We are constantly looking for ways to improve and address areas of opportunity. I have already shared your comments with our executive team...

Reviewed 19 June 2015

The San Juan hotel is very good. The location prove very easy to reach from the airport and there is night life around. The rooms are above average and they have good view depending on your reservation (make sure to make it right). The Lobby is ON TOP! the place have a great ambient and great bartenders the activity rooms...

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Thank Renic A
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, and we are please to hear you enjoyed all the amenities the El San Juan has to offer.. All guest feedback I very important to us and we review on a daily basis. Please feel free to contact me directly with any further detail you may care to share with me. I look forward to...

Oakland, New Jersey
Reviewed 18 June 2015

LOVED this resort. We had never been to Puerto Rico before and went without kids for the first time. I would come back here in a heart beat, with or without the kids. Beautiful and clean beaches, clean and spacious room, great food and friendly staff. The area surrounding the hotel is clean and safe. There were a number of...

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Thank Kristen P
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your fantastic review! It was a pleasure having you as our guests! Please let me know when your travel brings you back to San Juan, as it would be a pleasure to personally welcome you back! At your service... Susan.wilkerson@hilton.com

Columbia, Illinois
Reviewed 17 June 2015

Everything was nice here. The rooms were elegant and clean and the casino was nice for its size. The Meat Market restaurant was nice with great food and good prices. The only issue we had was that the front desk had no one there. Many times my wife and/or would call down and the phone would be left unanswered.

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Thank TastyMagazine

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €293 - €396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Travelocity, Odigeo, Hotels.com and Orbitz so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde, Carolina
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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