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El San Juan Hotel, Curio Collection by Hilton

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3,107 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,989: English reviews
New York City, New York
Reviewed 9 October 2015

This was my first time and it was amazing! My friends have been several times and always mentioned how great the place is, I finally experienced it first hand. Everyone was so helpful. Susan helped a lot while checking in and Luis and Miguel at the pool couldn't have been more friendly. (And they serve great mojitos.) Kevin made sure...

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Helpful?
Thank Joe R
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to share your feedback with us and for mentioning employees by name, this really help us reinforce positive behavior with our staff and as such, receive special recognition! We are under new ownership and management and are stressing the need to improve in many ways especially through impeccable cleanliness and great service. It was...

New York City, New York
Reviewed 9 October 2015

On top of all the beautiful scenery the El San Juan offers, the wonderful staff is what gets me coming back- the bartenders at the pool bar (Luis and Miguel). I just went the first week of October. Wow was the weather nice. Hot but nice. I spent a good amount of time at the pool bar which is half...

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Helpful?
Thank Tom M
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for recognizing Luis and Miguel, our 'star' bartenders at the Pool bar! I am glad the the location was...

Suffern, New York
Reviewed 8 October 2015 via mobile

Staff were friendly and attentive from the moment our group of 11 arrived to the moment we left! Management worked very hard to upgrade and please us when assigning our rooms! Rooms were fresh, clean and nicely decorated. The pool and beach were cleaned daily and outside staff were always ready to assist with our every need. Was definitely a...

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2Thank Lesley R
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you so very much for the lovely review! We are very delighted that you enjoyed your stay with us in celebration of your upcoming wedding! It is our goal to ensure that our guests experience is a perfect 10, and is was a pleasure having you all as our very special guests! We look forward to welcoming you back!...

Philadelphia, Pennsylvania
Reviewed 7 October 2015

I loved everything about this hotel/resort: We arrived a little earlier than check-in time but the front desk found us a ready, available jr. suite right away anyway. The room was very clean, comfy bed, lots of space. The pool area is beautiful. Several pools and hot tubs, and free shaded cabanas (the kind you assume you may have to...

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Helpful?
1Thank Kristi O
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I thank you for selecting the El San Juan as your vacation destination recently, and for taking the time from your schedule to share with us your experience at the resort. It was a pleasure to hear we have met, and exceeded your expectations in accommodations as well as service during your stay. Thank you, if your travel should bring...

New York City, New York
Reviewed 7 October 2015

Great location, close in proximity to most attractions and landmarks in PR. The staff was absolutely hands down THE friendliest, most accommodating, resourceful and polite bunch that made the stay even more meaningful. Other guest at the hotel were just as courteous and friendly all around.

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Helpful?
Thank andigirl115
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for selecting the El San Juan for your Labor Day Weekend and taking the time to share your review. Direct feedback assists the team with providing the best customer service levels and serves as motivation and recognition for our amazing staff! I thank you for recognizing them! We look forward to your next visit. Best Regards! Susan.wilkerson@hilton.com

Dillon, Colorado
Reviewed 6 October 2015

We really enjoyed the pool, beach, and Jimmy's BBQ. Martin the bar tender at Jimmy's BBQ was the best, so much fun with his guests. Sit at the bar at Jimmy's you will have a blast. The hotel its self could be cleaner, it definitely needs an upgrade in rooms, and poolside.

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Helpful?
Thank Kate K
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to share your review and for recognizing, super star: "Martin" at Brother Jimmies. I appreciate your honest feedback, we are under new ownership and management and are stressing the need to improve in many ways especially through impeccable cleanliness. We have a multi million dollar renovation in the planning for 2016, with the highest...

New York
Reviewed 6 October 2015

I recently stayed here for a quick get away with my girlfriends and it was once again a wonderful experience. The front desk was extremely helpful and the accommodations were very nice. The pool and beach are among the best on PR and the night life was really fun! I highly recommend this resort, even for a quick weekend get...

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Helpful?
Thank Kellie T
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and for selecting the El San Juan for your 'Weekend Getaway" The El San Juan is renown for its vibrant night live featuring popular entertainment that includes Charlie Sepulveda, recognized as the best trumpet player of his generation; Kalani an upcoming star in the local Jazz scene; Unna an acoustic duo that will amaze you........

Reviewed 5 October 2015

Susan Wilkerson and all of the staff at the hotel, made an enjoyable stay for a friends bachelorette weekend. Susan was a great help, she made sure to take care of our needs! Thanks Susan, we appreciate all you did and we had a great weekend! This hotel was amazing.

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Helpful?
Thank Jessica G
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and it was My Pleasure to accommodate you all in your special event and so happy to hear you all had a great weekend! I look forward to your return visit very soon! Please feel free to refer any future requests that I may assist with... Thank you again! Best Wishes on your wedding and...

Commack, New York
Reviewed 5 October 2015

My Girlfriends and I were in San Juan PR for three days and wanted to make the most of it (Bachelorette Party/Weekend). Our weekend was absolutely perfect! Manager Susan Wilkerson at the El San Juan Resort made sure that we were all together and comfortable. A group of eleven women on the same floor in a suite and connecting rooms...

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1Thank SamandLosMom
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you so much for your review and for recognizing all of the staff members who contributed to making your stay at the Resort above and beyond your expectations! On behalf of the Entire staff at the El San Juan, it was a pleasure having you as our guests! All the Best! Susan Wilkerso

New York City, New York
Reviewed 5 October 2015

I want to thank the staff at El San Juan Resort & Casino for helping to make my weekend getaway a great one. The staff was very friendly, helpful as well as accommodating. I went for my sister's bachelorette get together with 10 other woman and we all had a wonderful time. I am already planning the next trip to...

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Helpful?
Thank Nellie L
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you!! It was a pleasure hosting your party and very pleased to hear you all had a great time! I look forward to being of assistance in planning your families visit in June and I appreciate your time in sharing this review.. At your service... Susan.wilkerson@hilton.com

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €219 - €414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Hotel, Curio Collection By Hilton Puerto Rico/Isla Verde, Carolina
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the hotel in going through construction and labour disputes at this time”
kjohn140, 24 Apr 2017 | Read review
“Ocean Villas are truly amazing. more money, but heaven on earth- picturesque views have balconies (Main building does not have balconies).”
Developingpeople, 14 Apr 2017 | Read review
“Get pool view or beach view, not city view.”
lmartini1974, 13 Apr 2017 | Read review
“Either garden view or pool view are good values.”
, 11 Apr 2017 | Read review
“Get beach view its worth it. There are pool and ocean villas but we did not see the inside.”
phanssen, 9 Apr 2017 | Read review
5 of 5