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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,329 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,167: English reviews
saginaw, United States
Reviewed 23 August 2015

I truly enjoy myself everytime I have gone to the hotel. It is clean and the staff is wonderful. The food is good and it is an enjoyable experience. The pool is clean and the hot tub is relaxing. My family truly had a wonderful time as well as a tan.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jo Anne H
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Jo Anne H: Thank you for sharing your comments with us. We are delighted to hear that you and your family had such a wonderful time during your stay and that you are satisfied with the service you received from our Team Members. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Grand Turk
Reviewed 20 August 2015

From the moment we got there it was a like I was at home the front desk clerk Ralph was very friendly and welcoming, even the valet guys were very helpful and friendly, the breakfast each morning was off the chain, and lets not talk about the happy hour ooh hee, I wish I could of stayed a little longer,...

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Helpful?
Thank carolyn s
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello carolyn s: What a fantastic review! Thank you for sharing your comments with us especially the ones about our Team Members, they are the best, we are very proud of them! It is great to hear that you enjoyed our facilities and our delicious breakfast. We hope to welcome you back to the Embassy Suites San Juan during your...

North Carolina Mountains, North Carolina
Reviewed 20 August 2015

Hotel is located at an isolated lot farm away from main avenue. Hotel have a small pool. Do not have a beach. When i arrived i found dark hairs on the room floor, the bathtub and on the cabinet. Very disgusting. It seems that it was cleaned with a dirty cloth. You can hear people talking in front of your...

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Helpful?
7Thank Galant
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Galant: Thank you for staying with us and for taking the time to review our hotel. I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. I already shared your comments with our Team. Please know that this is not typical of our hotel and...

San Antonio, Texas
Reviewed 19 August 2015

This hotel is located within minutes from the best beaches in Puerto Rico and not far from Old San Juan and the International Airport. The Casino is top notched and customer service was excellent! Hotel see through elevators and tropical atmosphere were great. There is a Gazebo in the middle in the middle of the patio with comfortable chairs and...

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Helpful?
Thank 713louisg
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Louis G: Thank you so much for taking the time to review our hotel. We are very happy to hear that you enjoyed our convenient location and our facilities. Thank you also for your comments about our Team Members, I already shared your comments with them. We look forward to seeing you back again soon at the Embassy Suites...

Ny
Reviewed 19 August 2015

My Husband and twin girls just got back from San Juan - the Embassy Suites. Everything was PERFECT for our entire stay (well, 99%) of it. Everyone was FANTASTIC to us - so accommodating. Special call out to Maria - the evening host at the reception. From the we arrived - we were treated,, well, like we were on vacation....

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Helpful?
4Thank cruiseondude
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear cruiseondude: Thank you for sharing your comments with us. We are delighted to hear that you and your family enjoyed your stay so much. We are always working hard to make our hotel the most family friendly and enhance our guests’ experience. We hope to welcome you back to the Embassy Suites San Juan during your next trip to...

Atlanta, Georgia
Reviewed 19 August 2015

The staff was extremely friendly and very accommodating!!!! I would stay here again, again, and again. The room were very clean and easy to upgrade if you talked to the staff downstairs. The pool was nice and clean..... Again I would stay here again.

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Helpful?
Thank Dale C
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Dale C: Thank you for taking the time to review our hotel. We are very happy to hear that you had a great time during your stay with us. Thank you also for your wonderful comments about our Team Members, they are the best! We look forward to seeing you back soon again and again and again! : )...

BAIE MAHAULT, Guadeloupe
Reviewed 17 August 2015

Great for a family trip. The hotel is very near all you can need in the center city: a park, car rentals, super markets, beach, souvenirs shops, restaurants, bus station, gas station, change bank, parking, in Isla verde. It would be better if we have available a 3 meals formula and a disco The breakfast is good with some fruits.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Veronique F
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Veronique F: Thank you so much for taking the time to review our hotel. We are very happy to hear that you and your family enjoyed our services and our convenient location. We hope to welcome you back to the Embassy Suites San Juan during your next trip to Puerto Rico! Sincerely, Aixa Berrios Manager

New Haven, Connecticut
Reviewed 17 August 2015

I will most return! The hotel cannot get five stars because of the tub appearing to need repairing and a stain on the curtain. Also, the bellmen are not friendly or helpful to you at all. I traveled with my husband and daughter. We all truly enjoyed the location and the hotel. The hotel is almost an all-inclusive resort. I...

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Helpful?
2Thank Friendlysky78
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Friendlysky78: Thank you for taking the time to review our hotel. We are delighted to hear that you and your family enjoyed our complimentary breakfast and evening drinks so much. I already shared your comments with our Team. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Collegeville, Pennsylvania
Reviewed 16 August 2015

Busy and large hotel. Very friendly staff that made it feel more cozy and gave it a home feel. There's 2 restaurants in the hotel (Outback and El Patio, I recommend El Patio...unless you want to have more of the same as in the USA) and a snack bar with hot dogs, pizza, etc., which also serves as a gift...

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Helpful?
Thank SLP741
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear SLP741: Thank you for your wonderful review! We are very proud of our hotel and Team Members and enjoy delighting our guests. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Reviewed 16 August 2015

Reasonably priced wonderful suite hotel - beautiful tropical pool area (including a separate area for toddlers) - free extensive buffet breakfast and free happy hour drinks of all sorts (2 hours). Short walk to the beach - with free hotel supplied chaise lounges, umbrellas and towels. What more can you want?

Review collected in partnership with Embassy Suites Hotels
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1Thank abrahamm542
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear abrahamm542: Thank you for your review of your recent stay, it is great to hear that you had a wonderful time. We look forward to seeing you again during your next stay at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €144 - €332 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde, Carolina
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“most of the rooms are good. Higher the better”
 of 5 bubbles jwalantt2013, 25 Feb 2017 | Read review
“dirty carpets in the rooms. Bring your sandals.”
 of 5 bubbles velasquezle, 9 Feb 2017 | Read review
“All suites Hotel. Pool View is nice”
 of 5 bubbles Richieymilly, 2 Feb 2017 | Read review
“Get a room poolside - nicer view. However, near the airport so if planes bother you, you may want the other side.”
 of 5 bubbles LauraB3773, 1 Feb 2017 | Read review
“I prefer Pool View”
 of 5 bubbles EMB08, 30 Jan 2017 | Read review
5 of 5