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Embassy Suites by Hilton San Juan Hotel & Casino

AMOMAUS$174*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$221*
US$174*
Great Deal
US$221*
US$221*
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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,427 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,253: English reviews
Yonkers, New York
Reviewed 2 weeks ago

This is a nice hotel. Rooms were clean and staff for the most part was very attentive. Hotel could use an update, but for price it's pretty good. Front desk quickly took care of problem when upon arrival we were given a room that had not been cleaned yet. We had originally requested a room with double beds but the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank prgirl57
Milwaukee, Wisconsin
Reviewed 2 weeks ago

Overall I rate this hotel a Very Good, especially for value when you have kids or teens in tow. * Pros: the all-you-can eat breakfast buffet good; Cons: nothing too special and the lines can get long if you eat at peak time (last hour of breakfast)...but with teens and kids, it's good to fill them up. We never had...

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2Thank CityMomMKE
East Lansing
Reviewed 2 weeks ago

complimentary breakfast, happy hour and wi fi made this a great value. Nice to have a suite since we had our daughter with us. Lot of good restaurants nearby in Isla Verde neighborhood. Loved Puerto Rico!

Review collected in partnership with Embassy Suites Hotels
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Thank 0nealv
Reviewed 2 weeks ago via mobile

Great hotel! Look no further, it's worth every penny. We were there for 7 days celebrating my 50th Birthday with my twin sister. Check in is at 4pm. There are no shuttles from the hotel so you'll need to catch a cab. It's $15 even though the hotel is about 15 minutes away. The rooms are spacious! It's like a...

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Thank La_Chef_NYC
Morganville, New Jersey
Reviewed 2 weeks ago

Terrible stay , nothing working from television ,Internet. Phones Items reported and were no compensated. Poor attitude by tech that replaced my TV, Rushing out of room with door slamming. We didn't know if he was coming back. He finally came back with another set. We told him we were sorry for bothering him. Had to bring luggage down ourselves....

Review collected in partnership with Embassy Suites Hotels
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1Thank Captainirocq
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Captainirocq: Thank you for staying with us and for taking the time to share your feedback. I understand from your review that you had some issues during your stay with us. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I already shared your comments with our Team. Please accept my...

Arroyo, Puerto Rico
Reviewed 2 weeks ago

This Hotel has become definitely one of My Families favorite. It has something for all to enjoy. Great welcoming and live music on weekends. It has a Casino and a variety of Restaurants. Close to the airport. Suites are newly renovated and comfortable.

Review collected in partnership with Embassy Suites Hotels
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Thank Nyria L
Youngstown
Reviewed 2 weeks ago

The television in the living room would not work with the remote, so we used the one from the bedroom. When we decided to go to bed we turned on the TV in the bedroom and you couldn't watch the picture. The hairdryer didn't work.

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Thank Judy S
DeLand, Florida
Reviewed 2 weeks ago via mobile

Went for a Sibling vacation. Great location, complimentary breakfast, complimentary evening cocktails, on site casino, Outback Steak House and bar. Large pool with tropical setting and Tiki bar. Great Staff

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Helpful?
Thank vaughn_re
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello vaughn_re: Thank you for taking the time to review your stay with us. We are delighted to hear how much you enjoyed our delicious breakfast and that you are pleased with our service. We look forward to seeing you next time you're in the area!! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Frisco, Texas
Reviewed 2 weeks ago

We had a FABULOUS time at the Embassy suites casino in San Juan. People there are so wonderful . The pool was great and clean the rooms were nice and clean and the happy hour was FABULOUS . We had an issue with our bill and that was resolved within minutes

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Laurie R
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Laurie R: Thank you for taking the time to review your stay with us. We are so glad to hear you enjoyed your stay and that you are pleased with the service you received from our Team. We hope to see you next time you're in the area! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Indiana
Reviewed 2 weeks ago via mobile

This was just an average stay. Room was clean and up to date - no complaints there. The included breakfast was terrible - by far the worst of the many Hilton family hotels we have stayed in. No pastries and a very limited selection of hot food and juice compared to others. The pool area was fairly small but nicely...

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Thank britsinindiana

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €133 - €310 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, Cheap Tickets, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde, Carolina
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not patronize this hotel, do not prepay.”
dmzac, 22 Apr 2017 | Read review
“Look at a different hotel.”
VAMembergs, 21 Apr 2017 | Read review
“rooms facing south overlook the pool. You can see planes approaching airport and see mountains in distance.”
CityMomMKE, 13 Apr 2017 | Read review
“We love the view to the swimming pool.”
joseq141, 7 Apr 2017 | Read review
“think about uber from the airport heard it is cheaper than taxi's.”
hazzie70, 29 Mar 2017 | Read review
5 of 5
AMOMA
US$174* /night
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EmbassySuites.comUS$221
Expedia.comUS$221
TripAdvisorUS$221
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Prices are for 1 room, 2 adults
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