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See all 13 hotels in Isla Verde

Embassy Suites by Hilton San Juan Hotel & Casino

2,611 reviews
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Traveller (629)
Room & Suite (247)
Pool & Beach (165)
Overview
  • Excellent42%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible3%
Travellers talk about
“outback steakhouse”(224 reviews)
“happy hour”(248 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (2,611)Write a Review
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Show reviews that mention
All reviewsoutback steakhousehappy hourevening receptionmade to order breakfastsan juanchips and salsafree drinkscook to orderliving roomclose to the airporttwo blockscomplimentary breakfastcocktail hourshort walk to the beachrum punchpre cruise stayel patio
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11 - 15 of 2,410 reviews
Reviewed 4 weeks ago

Hotel employees could care less about tbe guest. I received a bar of soap with a used soap inside and full of hair. I also received a sheet on the bed that was stainex with blood. They over charged for the room by tsking advantage...More

Review collected in partnership with Embassy Suites Hotels
Thank Luis S
Reviewed 4 December 2017

Our flight was canceled and the airlines we were directed to the Embassy Suites as the airlines said they had booked us our rooms. When we arrived they were unaware of us 7 individuals. The hotel worked hard to get us our rooms and was...More

Review collected in partnership with Embassy Suites Hotels
Thank Amanda L
Reviewed 3 December 2017 via mobile

Just received email stating my 6 month old reservation has been canceled for 1/12/18! Booked in March, to ensure we had a nice property lined up pre-cruise. No help from the hotel, no aide in assisting with booking another property with such short notice. I...More

Thank Murphm04
Reviewed 29 November 2017

I really enjoyed my stay, I love staying at Hilton love the hotels every where I travel. Would really recommend the hotel to everyone that asks me for information about where to stay. I hope to stay at a Hilton resort soon .

Review collected in partnership with Embassy Suites Hotels
Thank 569joeyb
Reviewed 29 November 2017 via mobile

Stayed there for a business trip in July. It is very close to the airport, and within walking distance to the beach. Reasonable buffet breakfast, but my colleagues loved the happy hour which they provided with drinks and foods. It is also relatively close to...More

Thank Frank D
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Casino and Gambling
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$166 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$166 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (629)
Room & Suite (247)
Pool & Beach (165)
Dining (86)
Hotel & Grounds (398)
Bathroom (22)
Business Centre & Event Rooms (8)
Family and Play Areas (3)
Questions & Answers
Ask a question
robjan245
5 January 2018|
Answer
Response from viatgesrjr | Reviewed this property |
There are many hotels having problems due to the hurricane, and lack of power. Have you checked Couryard Marriott in Isla Verde? They have stayed open almost all the time. There is also an emerging new group of small hotels.
0
Votes
Steven S
25 September 2017|
AnswerShow all 3 answers
Response from Tom B | Reviewed this property |
Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
1
Vote
nycmama1225
25 August 2017|
AnswerShow all 7 answers
Response from alza007 | Reviewed this property |
Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
0
Votes
Room Tips
"Upper floors are much quieter and 7th floor is for Hilton Honors members."
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"Higher Floors on the North Side give you a view of the Ocean."
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"We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
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"We were on the 6th floor. It was quiet."
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