We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Embassy Suites by Hilton San Juan Hotel & Casino

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,418 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,246: English reviews
Start your review of Embassy Suites by Hilton San Juan Hotel & Casino
 Click to rate
Reviewed yesterday NEW

We were initially checked into room 214 which had no blackout curtains and everyone that walked by the room could see into the room. Room also overlooked a nice rooftop and busy highway. I asked the front desk supervisor to change us and his reply was that the hotel was booked (a lie). Sam, the Director of Security took charge...

 Report
Helpful?
Thank dmzac
Treasure Island, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017

We arrived , jus brfore New Year, with quite a few swimmers from Uni,s from over USA, its seems they arrive to have meets , at the local pools, The Kids were brilliant, and the only drawback, was they swim in the morning,so you need to be done at breakfast prior to 8.10am,and or expect wi fi to be slow,...

 Report
Helpful?
1Thank Gertie S
About Hotel's Favourite Review
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Gertie S: Thank you for your positive feedback, we appreciate you taking the time to share your experience with us. I will share your review with our Team. We hope to see you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Arizona
Reviewed 2 days ago NEW

We stayed at this Embassy Suites.They are celebrating their 20th anniversary and the place looks very shabby. I'm annoyed at how much they charged for our stay in a place that looks this shabby. We dined at the "El Patio" in-house restaurant. The menu was good; the food--OK. But the service from the ONE waiter, in an empty restaurant, was...

 Report
Helpful?
1Thank VAMembergs
New York City, New York
Reviewed 3 days ago NEW

We enjoyed our stay at Embassy Suites. It is conveniently located near the airport and just a short walk to the beach. There are many stores and restaurants nearby as well. My kids had a blast in the pool and at the arcade. The free breakfast and evening cocktail reception (with snacks for the whole family) made us feel like...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
1Thank CJBmama
Jamestown
Reviewed 3 days ago NEW

Stayed the week of April 8th - 15th. The hotel is in a convenient location to restaurants, shopping and beach. The complimentary breakfast is great. People need to realize if you get in the breakfast made order line it does take some time so be patient. The beach is about a 10 minute walk. When going to the designated area...

 Report
Helpful?
Thank Todd H
Mahopac, New York
Reviewed 4 days ago NEW

THe reason I gave this hotel 4 stars was that my family of 5( 2 adults 16yo, 14yo & 11yo) stayed in one room comfortably. We always travel on a budget and this hotel worked for us. It was a short 2 block walk to the beach and there is a conveneint CVS on the way to pick up any...

 Report
Helpful?
Thank tesler354
Jamestown, New York
Reviewed 6 days ago NEW

This was our second time stay at the Embassy Suites San Juan. It didn't disappoint. Our vacation was wonderful. The morning breakfast was great and I can't say enough for the staff. Our happy hour bartenders were great always giving us great service. Maria taking care of us from picking up our tables to supplying our happy hour treats.. Of...

 Report
Helpful?
1Thank mhoagie
Jamestown, New York
Reviewed 6 days ago NEW

We stayed 4/8/17-4/15/17. Overall good experience. most of the staff was friendly. some more than others but you have that anywhere. Check in and check out went smooth. Our room (336) was very musty/mildew smelling that never went away. smell got onto our clothes by the end. However, housekeeping did a great job everyday cleaning our room. Breakfast was good....

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank V6106JZandreac
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear V6106JZandreac: Thank you for staying with us and for your feedback. We love hearing from our guests. I shared your comments about the condition of your suite and the pool passes with our Housekeeping and Operations Directors. Thank you also for your kind words about our service. We hope to welcome you back soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Miami, Florida
Reviewed 6 days ago NEW

we needed somewhere close to airport because of early morning flight and this fit the bill. a bit busy with tourists but still nice. clean rooms. friendly staff. onsite parking. walking distance to other casinos and restaurants.

 Report
Helpful?
Thank coolgal500
Reviewed 6 days ago NEW

Rooms were good and clean. Breakfast was great and the staff is really friendly and service oriented. This was the first time we visited Puerto Rico and we will definitely come back. The experience was great!

 Report
Helpful?
Thank Gustavo P

948 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (601)
Viewed
Dining (42)
Viewed
Room/Suite (83)
Viewed
Pool/Beach Area (126)
Viewed
Hotel & Grounds (112)
Viewed
View from Room (17)
Viewed
Family/Play Areas (3)
Viewed
Bathroom (19)
Viewed
Other (199)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (244)
Viewed
Amenities (39)
Viewed
King Suite (29)
Viewed
Pool (20)
Viewed
Presidential Suite (49)
Viewed
Dining (29)
Viewed
The Hotel (32)
Viewed
Two-Bedroom Suite (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (103)
Viewed
Hotel & Grounds (20)
Viewed
Room/Suite (24)
Viewed
Pool/Beach Area (17)
Viewed
Business Centre/Function Rooms (10)
Viewed
Dining (15)
Viewed
View from Room (1)
Viewed
Bathroom (3)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Isla Verde
0.7 km away
Hampton Inn & Suites San Juan
0.5 km away
San Juan Water & Beach Club Hotel
6.1 km away
Condado Vanderbilt Hotel
Show Prices
Show Prices
Show Prices
7.2 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,756 reviews
26.9 km away
Embassy Suites by Hilton Dorado del Mar Beach Resort
1.1 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,110 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €132 - €326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Hotwire, Priceline, Cheap Tickets, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde, Carolina
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
97 questions
Ask a question

See all questions (97)

Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not patronize this hotel, do not prepay.”
dmzac, 22 Apr 2017 | Read review
“Look at a different hotel.”
VAMembergs, 21 Apr 2017 | Read review
“rooms facing south overlook the pool. You can see planes approaching airport and see mountains in distance.”
CityMomMKE, 13 Apr 2017 | Read review
“We love the view to the swimming pool.”
joseq141, 7 Apr 2017 | Read review
“think about uber from the airport heard it is cheaper than taxi's.”
hazzie70, 29 Mar 2017 | Read review
5 of 5