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Embassy Suites by Hilton San Juan Hotel & Casino

2,612 reviews
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Traveller (629)
Room & Suite (247)
Pool & Beach (165)
Overview
  • Excellent42%
  • Very good34%
  • Average15%
  • Poor6%
  • Terrible3%
Travellers talk about
“outback steakhouse”(224 reviews)
“happy hour”(248 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton San Juan Hotel & Casino
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (2,612)Write a Review
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All reviewsoutback steakhousehappy hourevening receptionmade to order breakfastsan juanchips and salsafree drinkscook to orderliving roomclose to the airporttwo blockscomplimentary breakfastcocktail hourshort walk to the beachrum punchpre cruise stayel patio
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1 - 5 of 2,411 reviews
Reviewed yesterday

We were lucky enough to be able to stay at this hotel for 3 days prior to our cruise on January 6, 2018. The hotel manager called me in December and, even though the hotel was filled with recovery workers, they accommodated our reservation. We...More

Thank Janet E
Hotel's Favourite
Reviewed 24 October 2017

I work for a federal agency that deployed to Puerto Rico to provide disaster response just days after Hurricane Maria struck Puerto Rico. We were all packing wet wipes, packaged food and mosquito repellent as we had no idea where we would stay or what...More

6  Thank Ghostwriter62
Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 27 October 2017

Dear Ghostwriter62; Words cannot express the wonderful feeling we had reading your review. Yes, Maria was such an overwhelming act of nature but we managed thru specially making sure that our guests were treated as expected with our warm and caring hospitality. Thank you so...More

Reviewed 1 week ago

The flight was brief from NYC, the view from the plane was nothing short of beautiful however, landing the weather very humid and people changed once arriving. I wanted here because I am fluent in Spanish and when I worked in New York the Puerto...More

Thank blondebunny2018
Response from Maricely d, Director Of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 1 week ago

Dear Blondebunny2018, We appreciate your feedback. It is extremely sad to know that you and your husband did not receive the warm hospitality that we are well known for. Your experience in our Island is not a reflection of the wonderful and caring people that...More

Reviewed 2 weeks ago

Great Hotel with large rooms and very comfortable interior. Has Outback Steakhouse in the lobby and a small casino. A couple blocks from the beach, but not a difficult walk. Its close to the airport and adjacent to the highway for business. Restaurants are a...More

Thank Masonsvacation
Reviewed 2 weeks ago

Our reservation for March was just canceled as the hotel is still recovering from the Hurricanes. So i'm not sure how someone on short notice booked and stayed recently? No call, no alternate suggestions, now scrambling for accommodations before cruise (which has been paid for...More

3  Thank mjd1267
Response from Maricely d, Director Of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 2 weeks ago

Dear mjd1267, We are sorry that your reservation was cancelled. As you mentioned, we are in the restoration process after Hurricane Maria. We have been hosting First Responders assisting with the recuperation of our Island. Most of the hotels nearby also suffered from the winds...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Casino and Gambling
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$165 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$165 - US$335 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Family Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (629)
Room & Suite (247)
Pool & Beach (165)
Dining (86)
Hotel & Grounds (398)
Bathroom (22)
Business Centre & Event Rooms (8)
Family and Play Areas (3)
Questions & Answers
Ask a question
robjan245
5 January 2018|
Answer
Response from viatgesrjr | Reviewed this property |
There are many hotels having problems due to the hurricane, and lack of power. Have you checked Couryard Marriott in Isla Verde? They have stayed open almost all the time. There is also an emerging new group of small hotels.
0
Votes
Steven S
25 September 2017|
AnswerShow all 3 answers
Response from Tom B | Reviewed this property |
Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
1
Vote
nycmama1225
25 August 2017|
AnswerShow all 7 answers
Response from alza007 | Reviewed this property |
Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
0
Votes
Room Tips
"Upper floors are much quieter and 7th floor is for Hilton Honors members."
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"Higher Floors on the North Side give you a view of the Ocean."
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"We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
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"We were on the 6th floor. It was quiet."
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