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All reviewsoutback steakhousehappy hourevening receptionmade to order breakfastsan juanchips and salsafree drinkscook to orderliving roomclose to the airporttwo blockscomplimentary breakfastcocktail hourshort walk to the beachrum punchpre cruise stayel patio
We were lucky enough to be able to stay at this hotel for 3 days prior to our cruise on January 6, 2018. The hotel manager called me in December and, even though the hotel was filled with recovery workers, they accommodated our reservation. We...More
I work for a federal agency that deployed to Puerto Rico to provide disaster response just days after Hurricane Maria struck Puerto Rico. We were all packing wet wipes, packaged food and mosquito repellent as we had no idea where we would stay or what...More
6 Thank Ghostwriter62
Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 27 October 2017
Words cannot express the wonderful feeling we had reading your review. Yes, Maria was such an overwhelming act of nature but we managed thru specially making sure that our guests were treated as expected with our warm and caring hospitality.
Thank you so...More
The flight was brief from NYC, the view from the plane was nothing short of beautiful however, landing the weather very humid and people changed once arriving.
I wanted here because I am fluent in Spanish and when I worked in New York the Puerto...More
Response from Maricely d, Director Of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 1 week ago
We appreciate your feedback. It is extremely sad to know that you and your husband did not receive the warm hospitality that we are well known for. Your experience in our Island is not a reflection of the wonderful and caring people that...More
Great Hotel with large rooms and very comfortable interior. Has Outback Steakhouse in the lobby and a small casino. A couple blocks from the beach, but not a difficult walk. Its close to the airport and adjacent to the highway for business. Restaurants are a...More
Our reservation for March was just canceled as the hotel is still recovering from the Hurricanes. So i'm not sure how someone on short notice booked and stayed recently? No call, no alternate suggestions, now scrambling for accommodations before cruise (which has been paid for...More
3 Thank mjd1267
Response from Maricely d, Director Of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 2 weeks ago
We are sorry that your reservation was cancelled. As you mentioned, we are in the restoration process after Hurricane Maria. We have been hosting First Responders assisting with the recuperation of our Island. Most of the hotels nearby also suffered from the winds...More
Response from viatgesrjr | Reviewed this property |
There are many hotels having problems due to the hurricane, and lack of power. Have you checked Couryard Marriott in Isla Verde? They have stayed open almost all the time. There is also an emerging new group of small hotels.
Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still in October. Best of Luck in your travels.