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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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3,031 Reviews from our TripAdvisor Community

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New Jersey
Reviewed 2 days ago NEW

This is a hard review to construct because at times I felt like I was at 2 different hotels depending on what the situation was. There were such dualities. Let me start by saying my husband is a Platinum rewards member and we have stayed club level which sets the bar very high. When I travel with him we get...

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Thank S D
Reviewed 3 days ago NEWvia mobile

First, I want to say that from the minute we walked in we felt welcomed and appreciated. They remembered our names every morning we walked through the lobby seating area or passed near the front desk. Phenomenal customer service. We enjoyed the sushi bar, which I thought was the best creative sushi rolls we have ever tried. The sushi chef...

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2Thank mugald
Brooklyn, New York
Reviewed 4 days ago NEW

Wildly overcrowded - 7 or 8 deep at the pool - you're required to pay extra to have a front row seat. I'm not kidding. It is even more crowded at the beach - which isn't that nice. You're surrounded on both sides by crowds of folks - with the fancy Ritz umbrellas standing out like a beacon amidst other...

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Thank Oskar-Brooklyn
Moore, Oklahoma
Reviewed 4 days ago NEW

This property is elegant and very well kept! By far, the staff at this property is exceptional from the moment I was greeted until I was bid a smiling farewell -- a special shout out to Gabriela, Housekeeping Staff -- Outstanding!! The food and beverages on the property are fantastic In fact, I was greeted with a mimosa :) while...

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1Thank TheBuick
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "TheBuick", I am happy to read that from the moment you arrived, we greeted you with guava drinks in champagne flutes. It is with great joy to read that you found all our Ladies and Gentlemen always greeted you with a smile and made you feel special. I appreciate you highlighting the facility and the cleanliness; I will share...

Boston, Massachusetts
Reviewed 4 days ago NEWvia mobile

We had been planning this trip for years, and when we finally were ready to take off, a blizzard hit which cut my 5 days to barely 3. No worries though, I was still greeted with a mimosa at checkin and spent the next 2 gorgeously sunny days laying on the beautiful beach at the Ritz. Waiter service brought us...

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1Thank lisades2016
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "lisades2016", Thank you for choosing our resort to celebrate your weekend girl's getaway. I am happy to read that from the moment you arrived, we greeted you with guava drinks in champagne flutes. It is with great joy to read that you found all our Ladies and Gentlemen always greeted you with a smile and made you feel special....

Tampa, Florida, USA
Reviewed 5 days ago NEW

Nice hotel on the beach, although beach views are limited. Friendly and attentive staff. Good restaurants. Sparkling wine at check in was a nice touch. Would definitely stay there again. Convenient to airport.

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1Thank jhwwre
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "jhwwre", I am happy to read that our staff made a difference, making your stay a memorable one. The Food and Beverage Team will be happy to know that you enjoyed the choice of restaurants we have. We look forward to welcoming you in the near future. Warm regards, M. Peña Communications Manager

Reviewed 1 week ago

First of all - the breakfast was FANTASTIC. I would recommend this hotel just for the fantastic breakfast. The pool area was amazing, the beach was amazing. This was one of the best hotels I've ever stated at. I loved it! Beautiful beautiful beautiful! i can't say it enough!

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2Thank GinaMarie D
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “GinaMarie D”, I am happy to read that you had a wonderful experience at our resort. The chefs will be thrilled to hear that you enjoyed the breakfast buffet and the eggs to order. Thank you, I love to read that this was one of the best hotels you've ever stayed at and that you enjoyed your vacation with...

Orlando, Florida
Reviewed 1 week ago

The Ritz Carlton Hotel is an excellent hotel located in San Juan (Isla Verde Area), very closed to the International Airport and next to the beach. Rooms are big, comfortable beds,Room Service,Mini Bar, Coffee maker, complimentary bottled water, big bathroom with a lot of amenities and the robe is a plus! Casino area is big. They have Tennis Court and...

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2Thank Love2travel2222
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Love2travel2222”, I love your title, "Excellent Hotel And Excellent Service!" On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager

Miami, Florida
Reviewed 1 week ago via mobile

Just a ten minute ride from the airport. Welcomed with a guava mimosa and friendly staff. Relaxing by your chose of the pool or the beach with staff that is ever present to take your order or you can go to the outdoor bar and grill. Has a very nice gym with all the typical machines. There is a nice...

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1Thank panter98
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “panter98”, I appreciate your wonderful comments you posted on Trip Advisor. I am happy to read that you enjoyed your visit and you found that everything was at your fingertips. I am happy to read that our staff made a difference, making your stay a memorable one. We look forward to your return visit. Warm regards, M. Peña Communications...

St. Louis, MO
Reviewed 1 week ago

The service was exceptional. The staff was very friendly and helpful. The grounds were beautifully maintained. It is truly a gorgeous property. The restaurant prices were on the high side, but that's to be expected at a resort of this caliber. We were surprised when we were walking on the beach, back to the hotel, and it was securely locked...

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1Thank donnaopfer
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “donnaopfer”, Thank you for being our guest and sharing your experience. I appreciate your kind words about the staff being helpful, friendly and super nice. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña Communications Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €293 - €833 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde, Carolina
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
93 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You DEFINITELY hear the busy airport from a city view room.”
 of 5 bubbles 751sd, 22 Feb 2017 | Read review
“If you can get a room with Ocean View, you will be in paradise!”
  • Desk
  • Bathroom
  • Coffee Maker
  • Bed
 of 5 bubbles Love2travel2222, 15 Feb 2017 | Read review
“Room 256 was perfect! The rooms are well insulated. Never heard any neighbors.”
 of 5 bubbles donnaopfer, 15 Feb 2017 | Read review
“I like an ocean view!”
 of 5 bubbles 202dianam, 14 Feb 2017 | Read review
“Ask for pool view room.”
 of 5 bubbles LBN2013, 13 Feb 2017 | Read review
5 of 5