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The Ritz-Carlton, San Juan

Expedia.comUS$405*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$405*
US$405*
US$405*
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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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3,142 Reviews from our TripAdvisor Community

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Showing 3,066: English reviews
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Miami, Florida
Reviewed yesterday NEW

Finally able to see The Ritz-Carlton with my own two eyes. A wonderful experience all around ... here's my family's encounter ... Service - High expectations, given their "Ritz" name. Delighted to report that the San Juan Ritz scored at the top of the range. We have had the pleaure of visiting about 35 (at last count) Ritz properties, and...

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Helpful?
Thank Pineapples-a-Plenty
Mount Laurel, New Jersey
Reviewed 4 days ago NEWvia mobile

Ritz Carlton - the name lives up to the name at this location. Everything is done with courtesy, excellent level of quality is maintained at all levels. Don't forget to visit their Sushi bar in the lobby for dinner. Their staff is extremely courteous- our server Gabriel went out of his way to prepare us sushi with dietary needs. His...

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Helpful?
Thank Atul B
Reviewed 5 days ago NEW

Recently spent a long weekend here. We had an unbelievably good time. The facilities are top notch. The staff is excellent. Quite a few Good restaurants. il Mulino is a must...dine here for fantastic Italian food. Everything about our stay was superb. Would visit again. I highly recommend.

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Helpful?
Thank Mike1indy
Wantagh, New York
Reviewed 6 days ago NEW

Just back from 5 night stay for the second time. We have no complaints and only praise. The staff continue to go out of their way to engage you in conversation as you walk around. The doormen are great! Reuben was especially funny with my brother in law, who he nicknamed "Bon Jovi." Reuben also answered my question about the...

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Helpful?
Thank DebiGaryL
New York City, New York
Reviewed 1 week ago

A great stay from start to finish. We arrived for a quick 2 night stay (after having been at the Condado Vanderbilt for the previous 2 nights) and checked in on a Sunday afternoon. We were a little early for check-in but we were given a room (with our Amex Platinum upgrade) right away. The lobby and hotel grounds are...

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Helpful?
Thank StampMyPassportNYC
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "StampMyPassportNYC", I love your title, “perfection”. On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña

Nashville, Tennessee
Reviewed 1 week ago

We traveled to San Juan for a short get-away and stayed at the Ritz-Carlton, San Juan. Everything was as expected from the Ritz. The service was wonderful, as was the food & drinks. Thank you to the staff for making our trip enjoyable and relaxing. We will definitely be returning.

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Helpful?
Thank Haley R
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "Haley R", I appreciate your wonderful review and I am happy you enjoyed your vacation with us. Thank you for sharing your positive comments about the food and drinks throughout the resort. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. We look forward to...

New York City, New York
Reviewed 1 week ago

This is my 3rd stay at this hotel. The staff here are some of the nicest people that I have met. The hotel is small but that's what I enjoy about it. The hotel is very near the airport that's is the down size. However, that really doesn't matter. It no way effects your stay. One employee that was friendly...

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Helpful?
3Thank Diner226
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Diner226”, We appreciate your loyalty to our resort. I am glad to read that Pablo in the Lobby Lounge took good care of you. We will recognize him. Feedback is very important to us and I have shared your comments regarding the Lobby Lounge entertainment with the management team. It is with great joy to read that you found...

Reviewed 1 week ago

We spent a week at the Ritz, San Juan for a terrific vacation. Beautiful beach, pool, spa and fitness center. Great restaurants, lounge and casino. Very accommodating and friendly wait staff/service. Many tours and things to do. Terrific local restaurants serving the local cuisine. Top notch vacation destination!!!

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Helpful?
2Thank tuscy
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "tuscy", Thank you for your wonderful review and for describing us as a "Wonderful vacation spot". I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting the facility and the cleanliness; I will share with the housekeeping and engineering team, who will...

Oakland, California
Reviewed 1 week ago via mobile

This hotel is great. Beautiful,excellent location, and great service. The building is a bit old and also a bit noisy. But overall it is a wonderful spot. Huge pool, nice gym, and several restaurants on property to choose from. The employees are incredibly kind and helpful.

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1Thank Travelingbear1000
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "Travelingbear1000", I love your title, "Fabulous Hotel". On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Peña

Cornelius, North Carolina
Reviewed 2 weeks ago

If you are looking for the typical "flawless" Ritz EXPERIENCE--this may not be your hotel. The Hotel is getting up in age and needs some TLC. Upon arrival we were not served a champagne cocktail like I had read before we booked. During our stay I saw many getting their cocktail. Our room was nice--- the window looking out over...

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Helpful?
1Thank Katdesign5
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "Katdesign5", I would like to thank you for being our guest and taking the time to share your observations. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. Your feedback on the restaurant is much appreciated and I am happy to read that you really...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €284 - €795 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde, Carolina
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
102 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevator”
Pineapples-a-Plenty, 28 May 2017 | Read review
“Rooms were fine Quiet and very clean”
Diner226, 17 May 2017 | Read review
“Balcony ocean view wonderful”
tuscy, 16 May 2017 | Read review
“no bad rooms--unless you are facing the highway--verify”
Katdesign5, 15 May 2017 | Read review
“Ask for an ocean view.”
BillMaxAlexKelly, 10 May 2017 | Read review
5 of 5
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US$405* /night
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Prices are for 1 room, 2 adults
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