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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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2,930 Reviews from our TripAdvisor Community

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Showing 2,863: English reviews
Washington D.C.
Reviewed yesterday NEW

Expectations at a Rits are always at a certain level, and the staff at this property lived up to the expectation. From the moment walking in until final departure they made the effort to make me feel like a valued guest. The facility itself was average, too many rooms not facing the ocean and the construction was beyond distracting. However,...

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Thank InsoucianceAbroad1
Canton
Reviewed yesterday NEWvia mobile

Just when you think it can't get any better it does on a daily basis ! We return again and again and love every minute of it.. Thanksgiving in San Juan at the Ritz, what a fabulous treat..spectacular weather, impeccable service and friendly faces..The Ritz in San Juan is the perfect choice. From the moment you arrive the staff makes...

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Thank Donna F
Atlanta
Reviewed 6 days ago NEWvia mobile

We stayed here only because we joined other friends, the previous reviews were a good indication of things to come. The building is old, everything is dated, not what you would expect from a 5 star hotel. The sheets had holes, were stained (see picture) and were so old they scratched our skin. The towels are also very old, they...

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1Thank Plic
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "Plic", I appreciate you taking the time to share your review, allowing us to address each of the areas you mentioned. We are in continued process of renovating areas by areas of the property, and have just completed our Lobby Lounge, Pool and Façade. Thank you for the wonderful comments about our staff and I know Aykan will be...

New York City, New York
Reviewed 6 days ago NEW

The hotel was clean, staff was friendly and amazing but the experience was just ok. I booked this hotel based on the outstanding reviews and it just didn't live up to my expectations. The hotel is right by the airport and very modern so it just didn't feel like a tropical vacation. The beach was absolutely horrible with dirty and...

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1Thank Alina B
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear Alina B, Thank you for being our guest and for taking the time to post a review. I appreciate your comments about the cleanliness of the hotel and the friendliness of our staff. I am sorry that we did not provide you a vacation up to your expectations. The airport proximity is for many guests a great benefit, as...

Coto de Caza, California
Reviewed 1 week ago via mobile

We only stayed one night after a full week at the St Regis at Bahia Beach and we loved the Ritz! Wish we had stayed a couple nights here so we had been closer to the city center (lots of great dining and shopping), plus the ocean water was nicer. Service was spectacular - everyone from check in to the...

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2Thank Love2TravelLuxfromCA
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Love2TravelLuxfromCA”, I am happy to read that you had a wonderful experience at our resort. Thank you for describing your vacation, room, and food. Thank you for mentioning our employees being polite, friendly and accommodating, hearing your comments means a lot to us. We look forward to hopefully a return visit. Warm regards, M. Peña Communications Manager

Reviewed 1 week ago via mobile

Ritz Carlton is hard to beat with regards to service and staff. I've never been to a Ritz where the staff does not go above and beyond. This one is no different. They really try and make your stay special. This includes the restaurants on site- BLT and Molino. Unfortunately I can't give them 5 stars because the rooms and...

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1Thank Zoombaf15
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Zoombaf15”, I appreciate your wonderful comments you posted on Trip Advisor. I am happy to read that you enjoyed your visit and you found that everything was at your fingertips. The Food and Beverage Team will be happy to know that the dinner at BLT Steak and Il Mulino was fantastic and that you enjoyed the choice of restaurants...

Boca Raton, Florida
Reviewed 1 week ago via mobile

The worst ever waitress and bar service ever. They even try to cheat on my bill. I would never recommend anyone to come and play here. Worst was that after we complain to the manager I could get any more service. Low class behavior of these "service" employees . These waitress are very far from a Ritz Carlton level. My...

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2Thank EZ_OM_13
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear "EZ_OM_13", I am very sorry to read that you did not have a good experience at our Casino. Feedback is very important to us and I will share with the Casino Management team, allowing us to use your comments to improve our service delivery. I hope you give us another opportunity in the future. Warm regards, Jackie Volkart General...

Boston, Massachusetts
Reviewed 2 weeks ago via mobile

Absolutely love this hotel and the staff! Greeted with Champagne on arrival, given a corner room with a gorgeous view-this is why we choose the Ritz. Champagne on ice in our room was a nice touch for our anniversary. I agree with some posts about the place needing a little updating however our room was immaculate. The lobby bar is...

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1Thank NuclearMamma
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “NuclearMamma”, I appreciate your wonderful review and I am happy you enjoyed a wonderful anniversary vacation. I am happy to read that from the moment you arrived, we greeted you with champagne and a warm welcome. The Food and Beverage Team will be happy to know that the dinner at BLT Steak was fantastic and that you enjoyed the...

Brooklyn, New York
Reviewed 2 weeks ago via mobile

I booked this trip as a surprise birthday getaway for my special guy. It all started with a quick ride from the airport (flat rate of $15 for 2 passengers). The ride was about 15-20 minutes. We were greeted very warmly by staff. Check in process was quick. I tried to smile and let the young lady checking us in...

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1Thank Sinammin
Jackie V, General Manager at The Ritz-Carlton, San Juan, responded to this review

Dear „Sinammin“, Thank you for chosen our hotel for your special guy’s birthday celebration. I appreciate the very detailed review and feedback on your stay with us. I am glad you enjoyed the warm arrival, the Iphone jacks, the pool and beach and our fine sand. Your comments about Omelet Chef Jeremey are wonderful and I will recognize him personally...

San Juan, Puerto Rico
Reviewed 2 weeks ago

I chose this hotel to celebrate my wife and I 10th anniversary. Got a junior suite which is an amazing room. Nice pool and beach area section of Isla Verde beach. Restaurant Il Molino was exquisite and not that expensive. However, it was the service that stands out at the hotel. Personnel was very helpful and they really pampered us...

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Thank traveler_pr_usa
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “traveler_pr_usa”, Thank you for choosing our resort to celebrate your 10-year anniversary! On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. All the best, M. Peña Communications Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: €306 - €988 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde, Carolina
Hotel Style:
#2 Spa Hotel in Isla Verde
#2 Casino Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
79 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with views are fewer than most hotels, be sure and ask.”
 of 5 bubbles InsoucianceAbroad1, 5 Dec 2016 | Read review
“If you're looking for a good rest/sleep, come here because the rooms and beds were so comfy.”
 of 5 bubbles MrsBajrami623, 30 Nov 2016 | Read review
“pool view, but you will pay for it.”
 of 5 bubbles TravelGirl645, 15 Nov 2016 | Read review
“Ocean View Junior Suite was all a couple could ask for...”
 of 5 bubbles JamesK671, 15 Nov 2016 | Read review
“I stayed on the 9th floor which had its own lounge area and concierge that was very convenient. Very quiet as well.”
  • View from my room
 of 5 bubbles RandyR48, 13 Nov 2016 | Read review
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