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07/05/2017 08/05/2017
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    The Ritz-Carlton, San Juan

    6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$27 US$484*US$457*View Deal
    US$484*US$457*View Deal
    US$484*US$457*View Deal
    Traveller (1446)
    Pool & Beach (434)
    Room & Suite (328)
    San Juan Marriott Resort & Stellaris Casino
     
    InterContinental San Juan
     
    Las Casitas Village, A Waldorf Astoria Resort
     
    Caribe Hilton San Juan
     
    Overview

    • Excellent48%
    • Very good27%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “blt” (241 reviews)
    “il mulino” (229 reviews)
    Free Wifi
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, San Juan
    Special Offer: Save up to 30%
    Hotel packages
    San Juan Marriott Resort & Stellaris Casino
     
    InterContinental San Juan
     
    Las Casitas Village, A Waldorf Astoria Resort
     
    Caribe Hilton San Juan
     
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,110)
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    1 - 5 of 3,110 reviews

    Reviewed 2 days ago via mobile

    Worst experience ever from the time we checked in including our spa appointment. Definitely not what we expected. I will say the pool staff were accommodating but that's about it. Very rude over all experience. Such a shame.More

    Thank pmessinail
    Response from Jackie V, General Manager at The Ritz-Carlton, San Juan

    Dear "pmessinail", I am very sorry that we disappointed you and that we were not able to provide you a wonderful experience. Please accept my sincerest apologies that you were treated right. I am glad to know that the pool staff was very accommodating. I...More

    Reviewed 4 days ago

    My wife and I chose this hotel as something of an experiment. Would the luxury of a Ritz-Carlton trump the proximity to the airport? A word about the proximity to the airport. There is just a line of trees and a four lane road between...More

    2  Thank PDW0415
    Reviewed 5 days ago via mobile

    We stayed at the Ritz Carlton during Spring Break 2017. The grounds were so beautiful. Pool and beach area were equally as wonderful. The beach bar food is delicious (nachos were awesome) kids loved the chicken nuggets. We went to BLT one night and I...More

    Thank stafins
    Response from RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan

    Dear “stafins”, Thank you for being our guest and sharing your experience. I appreciate you highlighting the facility and the cleanliness; I will share with the housekeeping and engineering team, who will be happy to know that their work is being recognized. I appreciate your...More

    Reviewed 6 days ago

    Awesome service, great getaway, nice rooms, and good food to say the least. There are not many resorts that can compete with this hotel in Puerto Rico. I had lots of fun with my family on this trip, but I'm not sure I would go...More

    Thank AdrienneHein
    Response from RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan

    Dear “AdrienneHein”, I am happy to hear that you had a perfect family get-away. Thank you for the wonderful comments about the guest rooms, which I will share with the housekeeping team. It is nice to hear that you had a fun time with us....More

    Reviewed 1 week ago

    My husband and I had a wonderful getaway at the Ritz-Carlton in Puerto Rico Isle Verdes area. The staff is super friendly and helpful. WE needed a room change because it was a corner room with a view to nothing but a rooftop. Front desk...More

    Thank mharmych
    Response from RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan

    Dear “mharmych”, I am happy to read that you had a wonderful experience at our resort. Thank you for describing your vacation, room, and food. I appreciate your comments about the room, which we are working on. I am happy to read that you found...More

    San Juan Marriott Resort & Stellaris Casino
     
    InterContinental San Juan
     
    Las Casitas Village, A Waldorf Astoria Resort
     
    Caribe Hilton San Juan
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Casino and Gambling
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$297 - US$863 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Spa Hotel in Isla Verde
    • #2 Casino Hotel in Isla Verde
    • #3 Business Hotel in Isla Verde
    • #3 Luxury Hotel in Isla Verde
    • #4 Family Hotel in Isla Verde
    • #4 On the Beach Hotel in Isla Verde
    • #5 Romantic Hotel in Isla Verde
    Photos
    Traveller (1446)
    Pool & Beach (434)
    Room & Suite (328)
    Dining (99)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    maricanaria r
    Hola...tiene este hotel discoteca? gravias
    16 April 2017|
    Answer
    Response from Fabrizio187 | Reviewed this property |
    Hola me parece que no pero tiene muy buen casino. Saludos
    1
    Vote
    Google Translation
    W9773IRveronicag
    Se puede fumar en áreas al aire libre o en balcón de habitación? Hay restaurantes o bares en los alrededores?
    12 April 2017|
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    W9773IRveronicag
    Se puede fumar en áreas al aire libre o en balcón de habitación?
    9 April 2017|
    Answer Show all 2 answers
    Response from Fabrizio187 | Reviewed this property |
    No soy fumador por lo que no estoy seguro pero entiendo que al aire libre debería de poderse aunque es colonia americana es posible que no. Lo mejor es preguntar directamente o checar en la página. Saludos
    1
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    Google Translation
    Room Tips
    "Of course best views face the beach....although out city view was fine"
    Read review
    "Great rooms with oceanfront balconies"
    Read review
    "Ask for a room with a balcony with a pool or ocean view"
    Read review
    "We really enjoyed the lovely ocean view!"
    Read review