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Artisan Family Hotels & Resorts Collection Playa Esmeralda

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Artisan Family Hotels & Resorts Collection Playa Esmeralda
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106 Reviews from our TripAdvisor Community

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Showing 14: English reviews
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Reviewed 3 weeks ago via mobile

Staff was extremely helpful, friendly and polite. The rooms are beautifully designed with a jet tub facing the sea. The small refrigerator could not keep even a couple of beers cool, but after mentioning it to the staff they brought in another one that worked just fine. This hotel is a pearl in otherwise very poor and run down area...

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Helpful?
Thank jiri r
Miguel Angel S, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review

Dear Jiji A: On behalf of all that we work in this hotel receive our most sincere thanks for your comment, which helps us to be better every day. We thank you for the time you took to write us which motivates us, we invite you to come back whenever you want Thank you Miguel Solorio

Reviewed 16 January 2017 via mobile

Great place, probably the best in town. We didn't stay at the hotel but paid for a full day to use the facilities. The service was really good. Kids enjoyed tempered pool and parents had a good rest experience at the beach with gentle service and good drinks & food. Will definitely go back and spend at least a weekend...

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Helpful?
Thank Noelia C
Miguel Angel S, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review

Dear Noelia C: On behalf of all that we work in this hotel receive our most sincere thanks for your comment, which helps us to be better every day. We thank you for the time you took to write us which motivates us, we invite you to come back whenever you want Thank you Miguel Solorio

Xalapa, Mexico
Reviewed 12 November 2015

This truly comfortable hotel has an indoor outdoor pool, excellent spa, beautiful views of the ocean, two restaurants, luxurious and impeccable rooms and an attentive staff eager to meet our every need. We started out on the ground floor and when we asked to go to an upper room we were rewarded with a spectacular view of the ocean. We...

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Helpful?
Thank Marisa M
Gabriela B, Director de Relaciones Públicas at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review

Good night Marisa M: We send you a greeting from Artisan Staff and appreciate your comments, it´s very important for us and for our continuous improvement process. We will inform to our Satff about your comments as part of the motivation process of our employees and hope to have the oportunity to attend you in a near future !!!! Sincerely....

Veracruz, Mexico
Reviewed 1 April 2014

Good service, beautiful facilities, the attentive people, it has a very nice view, is amazing!!! If you´re really looking for a good option, this hotel offer a nice spa and different acitivities to help to spend a very nice vacations!!! I recomend 100%

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2Thank Jucedohe
Panama
Reviewed 15 January 2014

It was a nice one night stay, however, the food was OK, notthing special, kind of delayed the food service. I heard from one of the workers they were changing administration. This is the reason why the expected service was not satisfied.

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Helpful?
Thank RodJaen
Silver City, New Mexico, United States
Reviewed 26 December 2013

There were flashes of brilliance! This hotel is beautifully appointed. Big clean rooms with ocean views and incredibly helpful staff. Gorgeous grounds. Three star rating stems from truly horrible food available from the onsite cafe, no truly hot water, mold in the jets of the bathtub, and no wifi available in the room. I really wanted to give a higher...

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Helpful?
Thank Catherine S
HotelPuntaRealResort, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review

Dear Mr. & Mrs. Stailey This is Alberto, do you remember me? I hope so! :) On behalf of all the staff at Punta Real Resort & Spa I thank you so much for giving us the opportunity to host you. I also apologize for the inconveniences with the hot water and Wi-Fi, i had already reported and working on...

Reviewed 26 December 2013

I enjoyed this resort for its location. The beaches, while not the nicest I've seen, were great to walk & run on. It was quiet, and there were good beachside chairs & cabanas. The room service food was horrible- and there isn't much locally for fine dining. Also, the water temperature for the bath & shower was lukewarm. Wifi was...

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Helpful?
Thank Schlabach85
HotelPuntaRealResort, Gerente at Artisan Family Hotels & Resorts Collection Playa Esmeralda, responded to this review

Dear Schlabach85 On behalf of all the staff at Hotel Punta Real Resort & Spa I thank you for let us host you during your vacations in Veracruz. I also apologize for all the inconveniences during your staying with us. Let me tell you that your comments were well recieved and we started right away to work on them, thank...

Mexico City, Mexico
Reviewed 19 November 2013

My bf and I made a reservation for the long weekend, the room we reserved according to the details of booking, was scenic garden views and a queen size bed.. But when we arrived we had a room all the way in the corner, about gardens well only the washed clothes of the neighbor was in sight and the bed...

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Helpful?
Thank Abril P
Mexico City, Mexico
Reviewed 19 May 2012

Nice pool Good services Very expansive restaurants (2) Dirty beach (plastic) Loud music (stange for a spa resort)

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Thank intensivetravels
Veracruz, Mexico
Reviewed 2 February 2011

We stayed here to celebrate our 2nd anniversary, this is a pretty good hotel at a very reasonable price, although is not easy to get there once you do, you can totally forget about the city, no cars, no lights and zero noises!! We took one of the suites and believe me, they have the best bed you can ask...

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Helpful?
Thank KarlaM1

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Near Artisan Family Hotels & Resorts Collection Playa Esmeralda

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Artisan Hotel Playa Esmeralda is an unique hotel in Chachalacas to enjoy with your family or friends and feel attended to as you deserve. Just 40 minutes from the Veracruz Port, this hotel is on the shore of the most beautiful beaches of Veracruz, surrounded by natural attractions, sea, beach, and the impressive Sabanal dunes. Playa Esmeralda is the most beautiful stretch of beach, surrounded by natural beauty and full of wonders that can only be found in Veracruz. Located on Playa Chachalacas, Veracruz, Artisan Hotel Playa Esmeralda operates under the highest standards of quality and warmth, offering its guests a complete collection of memorable experiences during their visit to the beautiful state of Veracruz. The 50 finely decorated Deluxe Double rooms and Junior Suites include a wide range of amenities and commodities that we know you will appreciate. ... more   less 

Additional Information about Artisan Family Hotels & Resorts Collection Playa Esmeralda

Address: Saenz de la Pena s/n esquina Condor | Playa Chachalacas, Playa Chachalacas 91666, Mexico (Formerly Artisan The Handmade Hotel Collection Playa Esmeralda)
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Playa Chachalacas
Price Range: €46 - €118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Artisan Family Hotels & Resorts Collection Playa Esmeralda 3.5*
Number of rooms: 50
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Questions & Answers

Questions? Get answers from Artisan Family Hotels & Resorts Collection Playa Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you ask for the spectacular ocean view.”
 of 5 bubbles marisam933, 12 Nov 2015 | Read review
“Is very good option to enjoy a nice family vacations.”
 of 5 bubbles Jucedohe, 1 Apr 2014 | Read review
“The suites have nice outdoor balconies, we got a lower cost room and were a bit jealous.”
 of 5 bubbles Schlabach85, 26 Dec 2013 | Read review
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