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HSM Son Veri

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HSM Son Veri
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217 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Ostrava, Czech Republic
Reviewed 29 November 2016

We stayed at the hotel before the reconstruction in the July of 2016. The services were very good - room was always kept clean. We quite enjoyed the food, even though there were not so many choices - but it obviously depends on how big the hotel is. Staff was always nice and helpful. The only thing not so great...

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Thank Klára B
Reviewed 11 September 2016 via mobile

I staid 9 days in this hotel and I am satisfied. Food was diverse, something for everybody. Room and bathroom was clean. Reception staff was very pleice and helpfully. All in all great stay for that price.

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Thank Dusan S
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review

Dear Dusan S, We feel absolutely satisfied after to read your wonderful opinion, we will we very pleased to welcome back in your next visit to Mallorca. All the best for you and your friends! All the best from all the team, HSM Customer Service

Berlin, Germany
Reviewed 10 September 2016

I don´t understand all the negative reviews, they got me pretty worried before my visit, but I had a great time. I saw people saying it´s good if you just want to sleep there - well, Mallorca´s an amazing island, just sleep in the hotel, and enjoy the beaches and all the activities around. Yes, this is a budget hotel,...

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Thank Mannah1_
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review

Dear Mannah1_, Thank you very much for your time sharing your honest opinion. We are very happy that you appreciate the quality/price that we offer. We look forward to welcome you back soon at HSM Reina Isabel to continue enjoying pleasant experience with us! Best regards from El Arenal, HSM Customer Service

Dublin, Ireland
Reviewed 2 September 2016 via mobile

Pros: decent price, friendly staff, off the main strip so not too loud or crazy. Room was basic but very clean, must mention cleaner was friendly every morning, did a thorough job on the rooms and helpful when I asked for extra pillows. Reception, waiting and bar staff friendly and welcoming. Cons: no drinks (even water) included with dinner when...

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Helpful?
Thank Cara189
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review

Dear Cara189, Thank you for the time you have taken out of your day to write and share this review of your stay with us at HSM Reina Isabel and the readers of Tripadvisor. We would like to inform you that this winter we will update the rooms and we will offer free WIFI for our guests. We look forward...

Rauma, Finland
Reviewed 5 August 2016

Hotel is OK, but there is no A/C or minibar in room. It´s possible to rent a fan for 10€ per week. Safety box will cost 15€/week. It wasn´t cheap via booking.com. Rooms are so hot, so You have to keep balcony´s door open also at night. A lot of noise from street, because of traffic. People will also sing...

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1Thank Mari S
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review

Dear Mari S, We would like to thank you for having chosen HSM Reina Isabel and for the precious time you dedicated in sharing your feedback about your stay with us. We would like to inform that this winter we will refurbish all the hotel and HSM Reina Isabel will be a new 3 stars hotel with free WIFI. Best...

Chelmsford, United Kingdom
Reviewed 5 August 2016

Hotel Reina Isabel facilities were awful. Rooms were falling to pieces, plaster coming off walls. Booked for three people and the room was not big enough, one of us on a camp bed. No air conditioning, our room's temperature was 42 degrees, unbearable. Noisy place, noisy guests. Had no sleep really all week. TV I requested for my autistic daughter...

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Thank 594janef
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review

Dear 594janef, We regret didn't achieve your expectations during your stay because our main goal is your satisfaction. We would like to inform that this winter we will refurbish all the hotel and HSM Reina Isabel will be a new 3 stars hotel with free WIFI. We would like to welcome you again next year to enjoy our new hotel....

Naestved, Denmark
Reviewed 23 July 2016

Old hotel with ** rating which is a fair rating. The hotel would benefit from an thorough make over - lifts, furniture, decoration.My bed was a good queensize bed, though. The food was ok for a few days stay, not at all gourmet food, probably not cooked by a trained chef.It is really strange that half board does NOT include...

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1Thank tourist1361
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review

Dear tourist1361, On behalf of the entire team, I would like to thank you for taking the time to share on Tripadvisor your recent experience at HSM Reina Isabel. We would like to inform that this winter we will refurbish all the hotel and HSM Reina Isabel will be a new 3 stars hotel with free WIFI. We take note...

Zürich
Reviewed 26 October 2015

The price is ok, but do not expect anything else than a bed and a rather poor old bathroom. Breakfast and dinner are not really made that you would like to taste them. And the most import point is: we wanted our room not to be cleaned, so we put the "do not disturb sign" in expectation that our room...

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1Thank changtravel
Hampshire, United Kingdom
Reviewed 15 September 2015

First we arrived at 2am only to find out that the travel agent haven't paid for our hoilday and we had to pay 50 euros to stay the night .we came down the next morning and the only to be told that there was no room for us by now I felt physically sick worrying what would happen next. And...

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1Thank Euphima_Mcleish-tia_
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review
Google Translation

Estimado cliente, Gracias por su evaluación y comentario. Lamentamos mucho leer que su estancia en nuestro hotel no cumplió con...

Aveiro District, Portugal
Reviewed 29 August 2015

Pros: - sympathy - location - not very noisy - reasonable food Cons: - when I arrived the hotel my booking was not in system - poor room - the cleaning could be better - a little old installations - weak lifter system

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Thank Joao M
4409, Director de Relaciones con Clientes at HSM Son Veri, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are very sorry and would like to apologize for the mentioned troubles. We would like to confirm that, for the assurance of the quality of our service, we have forwarded your concerns to the central quality department of our hotel chain in order to ensure improvement where possible. We would...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Official Description (provided by the hotel)
This Sunday 18/09/16 we say goodbye to HSM Reina Isabel to welcome HSM Son Veri*** after conducting a comprehensive reform of the hotel. It will offer a new chill out concept of accommodation, in a modern and elegant atmosphere, only few steps away from the beach and the leisure and entertainment centre of El Arenal. It will have two swimming pools and one in the attic with great views of the sea and the forest. Next opening in June 2017. ... more   less 

Additional Information about HSM Son Veri

Address: Avenida Europa 3, 07600 El Arenal, Majorca, Spain (Formerly Hotel HSM Reina Isabel)
Region: Spain > Balearic Islands > Majorca > El Arenal
Price Range: €61 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Son Veri 3*
Number of rooms: 180
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Also Known As:
Reina Isabel El Arenal
Reina Isabel Hotel El Arenal
HSM Son Veri Majorca/El Arenal
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Questions & Answers

Here's what travellers have asked, with answers from HSM Son Veri staff and other travellers.
5 questions
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Questions? Get answers from HSM Son Veri staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors get amazing views!”
 of 5 bubbles 441kl_rab, 29 Nov 2016 | Read review
“All rooms look the same. The ones on the street-side have a better view, but the ones overlooking the neighbour hotel´s pool are more quiet.”
 of 5 bubbles Mannah1_, 10 Sep 2016 | Read review
“Upper floors would be quietly”
  • View from room number 425
  • Twin bedded room
  • Bathroom Ok
 of 5 bubbles 705maris, 5 Aug 2016 | Read review
“Rooms facing the front are really noisy, and extremely hot.”
 of 5 bubbles 594janef, 5 Aug 2016 | Read review
“Bed om et stille værelse ved bestillingen!”
 of 5 bubbles tourist1361, 23 Jul 2016 | Read review
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