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Best Western The Clarence on Melville

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Traveller (4)
Room & Suite (25)
Dining (7)
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Overview
  • Excellent12%
  • Very good50%
  • Average27%
  • Poor7%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (113)
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5
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14
52
29
7
5
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All reviewsconvenient locationcomfortable bedtwin roomnew ownersper nightstayed here for one nighttwo nightsclean roomsmotelpillowsaccommodation300mlsimonedeskcutlerytoaster
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1 - 5 of 107 reviews
Reviewed 2 weeks ago

Received low quality service but price charged for staying was comparative high. Did not provide information about b/fast as already included in the price, felt lost and overly charged. Recommend- check around if you get good hotel at same price.More

Review collected in partnership with Best Western
Thank Deepu C
Response from CatharineSp, General Manager at Best Western The Clarence on MelvilleResponded 1 week ago

Dear Guest Thank you for staying with us over the long weekend and for posting your feedback. It is disappointing to read your stay was not to your satisfaction as our staff members take their roles very seriously and pride themselves on providing quality customer...More

Reviewed 2 weeks ago via mobile

For $170/night I don’t think it would be to unreasonable to expect a toilet that fully flushes. Freezing cold room with a heater that sounds like a jet engine. Poor lady in the room next to us didn’t even have a functioning heater and had...More

Thank Shannon B
Response from CatharineSp, General Manager at Best Western The Clarence on MelvilleResponded 2 weeks ago

Dear Shannon Thank you for writing a review as your feedback is very important to us to help us improve our guest experience. We are sorry your stay was not to your satisfaction and pleased to share and announce that we have already begun a...More

Reviewed 3 weeks ago

The staff were most helpful when booking three rooms for our family for two nights. The reception and breakfast staff were most helpful and there was an excellent choice of food for breakfast. We have stayed at this motel many times and would recommend it...More

Thank jalexander2014
Reviewed 4 weeks ago

Stayed here for a business trip and it suited me perfectly. Short walk to town and near to my work. Pleasant staff willing to help. Rooms are purposeful, clean and tidy, however are looking in need of an update.More

Review collected in partnership with Best Western
Thank 506shenderson
Response from CatharineSp, General Manager at Best Western The Clarence on MelvilleResponded 2 weeks ago

Thank you for your review of The Clarence On Melville as we appreciate your feedback. We are pleased to let you know, behind the scenes we have embarked on a major campaign to renovate the rooms and facilities over the following 18 months to bring...More

Reviewed 17 April 2018 via mobile

I stayed here 1 night for a work trip and would definitely stay again. The customer service alone was excellent. I unfortunately didn’t eat anything on the menu for dinner and the staff were more than happy to accommodate my needs. You really don’t get...More

Thank Tamara S
Response from CatharineSp, Manager at Best Western The Clarence on MelvilleResponded 6 May 2018

Thanks so much Tamara for the awesome review and for sharing your feedback of Best Western The Clarence On Melville! We value your feedback and certainly pass on your comments to all our staff. Please be sure to make yourself known to me direct as...More

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About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$74 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Kitchenette, Family Rooms
Details
Price range
US$74 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Kitchenette, Family Rooms
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Traveller (4)
Room & Suite (25)
Dining (7)
Questions & Answers
Ask a question
Trav3ltzar
17 January 2015|
AnswerShow all 3 answers
Response from Mother063 | Property representative |
We have a laundry for guest use. Cost is $3.00 for one load in washing machine. Generally $2.00 will dry one load
1
Vote
Gary R
14 October 2014|
Answer
Response from Mother063 | Property representative |
Gary we trust you enjoyed your stay in Albany for ANZAC Commemoration Ceremonies. It was a great weekend.
0
Votes
Room Tips
"Best rooms are the Embassy Suites with their King Beds & balconies"
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"The ones at the back are quiter but you then struggle with the WiFi."
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"Rooms up back away from main road are very quiet. Room 57 has a really big parking bay if that is an issue..."
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"We had 5 and friend 6"
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