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Grand Mercure Rockford Esplanade Palm Cove

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278 Reviews from our TripAdvisor Community

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Showing 264: English reviews
mumbai
Reviewed 1 week ago via mobile

Nice hotel with a big garden and good swimming pool over all small city only the Great Barrier Reef and a casino sums up the city can visit for 1-2 nights maximum room not to great but ok for the price

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Helpful?
1Thank shakungifts
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to provide feedback. However, I rather feel you may be confusing us with another hotel you have stayed in at Cairns city. Grand Mercure Rockford Esplanade is a 20 minute drive from the city to Palm Cove on the Northern Beaches. No casino, no bats! Our key attractions here are the palm fringed beaches,...

Melbourne, Australia
Reviewed 4 weeks ago via mobile

We flew up from Melbourne for a short visit and stayed in a top floor studio apartment. The room was spotless and our balcony had great views of the beautiful rainforest garden & pool. The management team were very helpful and gave us a wealth of information about local restaurants and the surrounding area. The resort is located beach house...

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Helpful?
1Thank Melisa D
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Melisa, thank you so much for taking the time to share your feedback from your recent stay with us at the Grand Mercure Rockford Esplanade Palm Cove. It sounds like we ticked all the right boxes for you!! Great stuff. Again, thanks and we'll look forward to welcoming you back here in the near future (hopefully next time for a...

Saffron Walden, United Kingdom
Reviewed 4 weeks ago

Pros: All-suite beachfront property. Unit sizes are large for a Mercure. Location is unbeatable. Each apartment has a designated car park space. Free form pool amid lush greenery is a true feature of the resort. We were upgraded to a Loft Apartment, which was stunning and spacious. Special mention to Geoff at reception. Knowledgeable - both on local attractions and...

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Helpful?
Thank Kevin L
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you Kevin L for such a comprehensive review of our resort. We are very grateful you have acknowledged our key attributes: unbeatable location, lush tropical pool and knowledgeable staff. We are lucky to have Geof with us as he is an Accor man through and through. With reference to your Cons: we were not aware of your LeClub Classic...

Perth, Australia
Reviewed 27 October 2016

Perfect location with plenty of amenities surrounding the apartments. Lovely pool lagoon just off a spacious reception area. The staff were extremely helpful. Our accommodation was really well appointed and had everything that we needed. Not five star but not five star prices either - good value. Would definitely come back.

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Helpful?
1Thank _jillmiller48
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you Jill, We are so glad you enjoyed your stay here at the Grand Mercure Rockford Esplanade Palm Cove and would like to thank you for taking the time to share your experiences. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and service we offer. We continually strive to provide a...

Melbourne, Australia
Reviewed 6 October 2016

Spent 7 nights with family in September 2016. The room had 2 queen size beds, one in a main bedroom area and the other in an alcove that could be closed off to form its own small room. This was fine for the kids who didnt mind sharing the bed, though they did put the bed cushions down the middle...

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Helpful?
1Thank Honeysuckle123
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Hello there Honeysuckle123, Thank you for such a comprehensive review of our resort! It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worthwhile when we receive positive feedback like yours. Again, we appreciate...

Reviewed 2 October 2016 via mobile

We stayed for 3 nights and really enjoyed our stay. The apartment was spacious, clean and very comfortable. The pool and spa was enjoyed by my 2 boys, very hard to get them out. The area surrounding the pool area was lovely and we were lucky to have a room that overlooked the area. Location is perfect for shops, restaurants...

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Helpful?
3Thank Connie M
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you Connie, So glad you enjoyed your stay with us at the Grand Mercure Esplanade Palm Cove. Yes, our location is hard to beat and our huge tropical pool - even harder to beat!! We are pleased you made the most of it with the family. We take on board your comments regarding the washing basket and the garden...

Essendon, Australia
Reviewed 30 September 2016 via mobile

We decided to treat ourselves to 10 nights in Palm Cove & what a great decision that was. I am super picky when it comes to choosing accommodation, why go somewhere that is less than I have at home! You can read every review under the sun but you can't please everyone. We stayed in a one bedroom ocean front...

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Helpful?
2Thank LozzaMcK
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Dear LozzaMcK Thank you so much for your comprehensive review. I am so glad we ticked all the boxes for you! It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worthwhile when we...

Melbourne, Australia
Reviewed 25 September 2016

Room was a nice size for family's although very noisy.... A air conditioning system for the building located outside our bedroom window going 24/7 couldn't sleep.... Balcony is falling apart concrete falling off ........drilling and hammering at 0600 with building works No daily room service and small rubbish bins with no collection which makes a little less relaxing after 7...

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1Thank 449JP449
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

As they say in the classics, location, location, location! We pride ourselves on what we think is the best location in Palm Cove, so I am happy we ticked that box for you. And yes, our rooms are very large compared to most in Palm Cove however, it was unfortunate about the noise during your stay. We did have one...

Horsham, Australia
Reviewed 22 September 2016

This hotel has big, airy apartments with large balconies, a lovely lagoon pool and a range of other facilities (gym, parking, business centre). It has a fabulous location at the corner of the esplanade, close to heaps of restaurants and shops. The reception staff were very helpful in recommending activities and finding the best prices. Highly recommended.

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Helpful?
Thank Robyn-Wendy
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you Robyn-Wendy for the glowing review...and thank you for taking the time to share your experience whilst staying at the Grand Mercure Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes...

Sydney, Australia
Reviewed 17 September 2016

We stayed in a studio room, the room was fairly basic but clean, it was a bit of a walk from the carpark, so if thats an issue for you, I would recommend mentioning it when booking to ensure a room near reception. The washing machine & dryer in the bathroom came in handy. Kitchen was very small but functional....

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Helpful?
1Thank LeeMac79
Claire P, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for taking the time to share your feedback from your recent holiday at the Grand Mercure Rockford Esplanade Palm Cove. Yes, our Studios are our smallest apartments and I suppose our equivalent of a standard hotel room but with kitchen facilities so you can cook a meal. Because we are fully self contained, all apartments have the full laundry...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Grand Mercure Rockford Esplanade Apartments is situated on the beach at exclusive Palm Cove overlooking the Coral Sea perfectly positioned between two World Heritage sites - the Great Barrier Reef and the Daintree Rainforest. Just 25 minutes north of Cairns International Airport in tropical far North Queensland, the resort features a choice of luxuriously appointed studios, lofts, one, two and three bedroom fully self contained apartments, each with a large private balcony or courtyard. Resort facilities include several beachfront restaurants and cafes, expansive free form lagoon style swimming pool, children's pool, outdoor spa, gymnasium, pilates classes, massage and boutique shopping. ... more   less 

Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: €89 - €208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Hotel Style:
#6 Top resorts Hotel in Palm Cove
#9 On the Beach Hotel in Palm Cove
#11 Luxury Hotel in Palm Cove
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Questions & Answers

Questions? Get answers from Grand Mercure Rockford Esplanade Palm Cove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front room if you can get one.”
 of 5 bubbles O1838RLkevinl, 2 Nov 2016 | Read review
“A few of the rooms are ocean front (ours was). This makes them really special. Loved watching the sun come up every morning.”
 of 5 bubbles BUBBLES00, 5 Sep 2016 | Read review
“views over the pool the best but a bit of an echo sound 3rd floor, mostly from the toads at night”
 of 5 bubbles leannequin, 1 Sep 2016 | Read review
“We enjoyed the rooms facing the pool. Like the higher floor but all good.”
 of 5 bubbles rpknight, 17 Jul 2016 | Read review
“we were very happy with our room which overlooked the huge pool. It was quiet and on 3rd floor.”
 of 5 bubbles SuzyDimm, 14 Jun 2016 | Read review
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