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Hotel Grand Chancellor Palm Cove

Expedia.comUS$92*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$174*
US$92*
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US$93*
US$95*
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Hotel Grand Chancellor Palm Cove
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346 Reviews from our TripAdvisor Community

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Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

Excellent four star family resort, great value, perfect location. Rooms are clean and fresh, a little dated but comfortable. We were two adults and one toddler in Standard room with two double beds and it was perfect for us. Breakfast was excellent on first day, although second day staff were running around like headless chooks, most of food had run...

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Thank Andrea S
Shoalhaven, Australia
Reviewed 3 days ago NEW

Great location easy walk to shops and beach. Room was quiet and large. Breakfast was good value two for one but a bit noisy some days due to the large Chinese groups. Overall its a good place to stay with friendly helpful staff.

Review collected in partnership with this hotel
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Thank Cheryl P
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear Cheryl P, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our friendly and helpful team. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager

Reviewed 3 days ago NEW

This place looks great and is easily a short walk to the beach and restaurants along the shoreline. They have a pretty good in house massage therapist and also a hairdressers. There were 2 pools, one is great FOR kids, the other is great for getting AWAY from kids.

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Thank beaudineh2017
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear beaudineh2017, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our facilities met your requirements. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager

Townsville, Australia
Reviewed 1 week ago

From moment we arrived we were welcomed at desk and ease to check in perfect . Reception was clean and inviting, the pool and surrounding were resort like.The kiddies pool and slide looked fun for all . Rooms were big and roomy ,clean modern amenities.

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Thank Col C
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear Col C, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our facilities and service to your liking. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager

Cairns
Reviewed 1 week ago

What a huge disappointment. The price & location are right but the hotel needs an urgent upgrade. The rooms and pool surround need maintaining and repair now. Too many things to list that need repair in the room plus the furniture needs upgrading. Breakfast buffet was a let down due to variety and quality. They don't even offer newspapers. The...

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1Thank CairnsJC
Reviewed 1 week ago

Overall our stay at the hotel was pretty average, disappointed that more care wasn't taken to ensure that the bookings were done so that the guests get the room that they initially booked. The staff, however, really made up for it with their excellent service!

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Thank 17savgil
Reviewed 1 week ago

Not good value for money, rooms very dated and need an overhaul. Service was very basic. We were there for a family wedding, our family's rooms were downgraded and not what we booked. No explanation why after multiple tries to get answers. Some were given free breakfast but most weren't offered that. A bottle of Merlot, when we were told...

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1Thank Admar123
Reviewed 1 week ago via mobile

I'm not normally one to complain but there are not many positives about this place. Our room was dirty and badly in need of a Reno. Internet didn't work. Movies on TV didn't work. We called to ask for help but no one ever came. Service was terrible. Buffet breakfast was very ordinary. Wouldn't recommend.

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1Thank sllrc
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear sllrc, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the service you received on arrival and departure. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed...

Reviewed 2 weeks ago

..Lachlan sorted everything out, we did not end up being charged twice. Suggest staying off "Best Hotels"...never again but I will stay again, I will just deal with staff directly from now on. I'm a Cairns local and have many visitors I will recommend this hotel again

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Thank kylenav
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear kylenav, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that Lachlan was able to assist you during your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager

Reviewed 3 weeks ago

Old dacor think the only thing new in the room is the floor tiles internet which sux antv was poor quility for a flat screen had this old looking pay per view movie box which looked like it was put in there new in 2002 like it should have been hooked up to one of those old box tvs and...

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1Thank 981fabiank
HGCTSV, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear Fabian, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to various aspects of your stay. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more   less 

Additional Information about Hotel Grand Chancellor Palm Cove

Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia (Formerly Novotel Palm Cove Resort)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: €71 - €130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Chancellor Palm Cove 4*
Number of rooms: 140
Reservation Options:
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Also Known As:
Novotel Palm Cove Hotel Palm Cove
Accor Palm Cove
Palm Cove Novotel
Hotel Style:
#10 On the Beach Hotel in Palm Cove
#10 Romantic Hotel in Palm Cove
#11 Luxury Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Palm Cove staff and other travellers.
5 questions
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Cardiff, United Kingdom
Ivybridge, United Kingdom
Melbourne, Australia
Pakenham, Australia

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Questions? Get answers from Hotel Grand Chancellor Palm Cove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms over looking pool are best”
colc784, 16 May 2017 | Read review
“Higher floor because no security”
reinerk488, 7 Apr 2017 | Read review
“A room located near the pool which has a crocodile slide is a good option”
charliemango, 18 Mar 2017 | Read review
“rooms are very smelly, bathrooms looks like never been updated since 80's”
traveller172017, 17 Mar 2017 | Read review
“An end suit is much quieter:-)”
trinab582, 14 Jan 2017 | Read review
5 of 5
Expedia.com
US$92* /night
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Agoda.comUS$93
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Prices are for 1 room, 2 adults
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