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Hotel Grand Chancellor Palm Cove

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Hotel Grand Chancellor Palm Cove
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299 Reviews from our TripAdvisor Community

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Showing 274: English reviews
Fairfield
Reviewed yesterday NEW

It was an amazing hotel for a tropical getaway from our busy lives. It was great value and included everything we needed. The pool and bar (great cocktail menu!) was the perfect combination for a chilled week in Paradise! The reception and bar staff were particularly attentive and we felt very welcomed and looked after. We found the perfect balance...

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Thank emilya918
Reviewed 5 days ago NEWvia mobile

Being this was a place we haven't visited in many of years we pretty happy with our stay.. we only stayed 2 nights but the place is child friendly with waters slides in the main pool & in house movies. We backed right on the pool which was nice. Only cause I have very fond memories of this place in...

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Thank Ben W
Reviewed 1 week ago

The staff really catered to our whole family's needs:-) They changed our room on New Years eve, knowing they were fully booked out, to suit our new little family (toddler and me being pregnant). The new room exceeding all expectations, we felt very special as our room was a massive upgrade at no charge to us!! Our little man even...

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Thank Trina B
Paynesville
Reviewed 1 week ago

Had a great stay! The staff at reception are so helpful and welcoming!! Great value for money. The bar was mostly unattended so we had a lot of waiting until the staff noticed we were at the bar. A buzzer would be good so that they know we are there. Otherwise great service and will definitely be back!

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Thank 175adam2468
Cairns Region, Australia
Reviewed 1 week ago

Absolutely wonderful stay and didn't want to leave. Pool was great, lovely meals in the restaurant and staff were extremely helpful. Will definitely be back to stay in the future. Recommend the hotel to anyone visiting Palm Cove.

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1Thank jessicapY4644XN
High River, Canada
Reviewed 1 week ago

We booked this on fairly short notice, we booked a regular Queen and when we checked in got upgraded to a king suite. Very nice unit and the staff were excellent. The one complaint was that the Wifi was marginal in our room but great in common areas.

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1Thank GREG H
Geelong
Reviewed 2 weeks ago

The resort is looking a little tired and run down.Bathrooms need a refurb.Ours had a cracked sink,broken plug/waste and the mirror was rusting.The room otherwise was comfy.Our air conditioning developed a fault and we had to transfer to another room.It was well handled by the staff though without too much inconvenience. The pool was great with the crocodile slide a...

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1Thank stevetM4159YU
Reviewed 2 weeks ago via mobile

We stayed for 5 nights, couldn't complain about anything. The staff were amazing especially Sven he is a machine give that man a pay rise , the breakfast were great & i had rib eye one night it was the best steak I've eaten in along time real gravy not grave ox, we can highly recommend this place to other...

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1Thank Darren F
East Brisbane
Reviewed 2 weeks ago

Lovely hotel, close to main street.Great pool and facilities. Had a problem with the tv but this was promptly resolved with a change of room. No other complaints the accommodation was very comfortable.

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1Thank L4584XKnataliel
HGCPC, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear L4584XKnataliel, Thank you for taking the time to review our property after your recent stay at the Hotel Grand Chancellor Palm Cove. Its great to read that our dedicated front office team gave you the appropriate service recovery and that you enjoyed your stay. We appreciate you taking the time to share your comments. I do hope we get...

Montmorency
Reviewed 2 weeks ago

room are outdated they need to be upgraded also the cleaning of rooms need to be assessed as there was spider webs and dust when we first checked in. Had to request for the sheets to be changed and our room wasn't cleaned a couple of days.

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1Thank racheldR6187TM
HGCPC, Manager at Hotel Grand Chancellor Palm Cove, responded to this review

Dear RacheldR6187TM, Thank you for taking the time to review our property on Tripadvisor. We appreciate guest feedback as it’s a great way for us to ensure we continue to update and improve our service and procedures. I am sincerely sorry you found cobwebs and dust in your room. I have already spoken with our Housekeeping Manager to ensure we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Hotel Grand Chancellor Palm Cove is set in 45 hectares of lush tropical gardens, just 5 minutes walk from the beach, or the charming village of Palm Cove. The accommodation includes large resort rooms with two double beds and lounge, 1 and 2 bedroom suites and superior suites with cooking facilities. The resort facilities include a restaurant, bar, 2 swimming pools (one with kids slide), complimentary internet stations. Access to the Palm Cove Country Club 9-hold golf course, tennis and squash courts, gym & sauna is provided at discount rates.Conference & Catering facilities specialising in everything from large residential conventions through to intimate boutique Weddings. ... more   less 

Additional Information about Hotel Grand Chancellor Palm Cove

Address: Coral Coast Drive, Palm Cove, Queensland 4879, Australia (Formerly Novotel Palm Cove Resort)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: €72 - €113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Chancellor Palm Cove 4*
Number of rooms: 140
Reservation Options:
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Also Known As:
Novotel Palm Cove Hotel Palm Cove
Accor Palm Cove
Palm Cove Novotel
Hotel Style:
#9 On the Beach Hotel in Palm Cove
#10 Romantic Hotel in Palm Cove
#11 Luxury Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Grand Chancellor Palm Cove staff and other travellers.
4 questions
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Melbourne, Australia
Pakenham, Australia

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Questions? Get answers from Hotel Grand Chancellor Palm Cove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“An end suit is much quieter:-)”
 of 5 bubbles trinab582, 14 Jan 2017 | Read review
“I prefer the ground level room with nice view.”
 of 5 bubbles I6168RJjohnf, 28 Dec 2016 | Read review
“Ask to inspect the room first.”
 of 5 bubbles Dougie666, 15 Sep 2016 | Read review
“Stay on the reception side of the complex preferably off the ground level.”
 of 5 bubbles MsMSydney, 12 Sep 2016 | Read review
“A room across the road from reception, overlooking big pool”
 of 5 bubbles TravellerPete1475, 10 Sep 2016 | Read review
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