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The Reef House Palm Cove - MGallery Collection

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The Reef House Palm Cove - MGallery Collection
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687 Reviews from our TripAdvisor Community

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Showing 663: English reviews
Memphis
Reviewed 4 November 2015

My husband and I stayed at The Reef House in mid October for 6 nights. We had a one bedroom apartment one the top floor, facing the ocean. We were charmed by the whole experience. There is a sense of intimacy that you don't get at the larger super deluxe resorts. We were especially fond of Meggan, the new on...

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Helpful?
Thank goodsandservices
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear goodsandservices, We are so pleased to know you enjoyed your stay with us, our beach front rooms certainly have a special charm which you have described so perfectly. Meggan is delighted with your review and special mention, we can not thank you enough for deciding to stay with us. Thank you again,

Kirribilli, Australia
Reviewed 3 November 2015

Beautiful boutique resort opposite the beach with friendly courteous staff including latest recruit Meggan on the front desk who ensures that guests are warmly welcomed. Heated outdoor saltwater pool is idyllic, especially for an evening swim when it is illuminated with blue lights.Brigadiers bar evening punch and canapes is a great place to meet other guests.

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Thank tony129
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear tony129, Thanks so much for posting your review and for returning to the Reef House. We are so pleased to know you enjoyed your stay with us for the third time this year ! Meggan is certainly great and is very thank full for your praise. Take care and we hope to see you again soon.

Melbourne, Australia
Reviewed 29 October 2015

On the main esplanade of Palm Cove, overlooking the ocean, the Reef House has an old world colonial feel. Picture ceiling fans, arm chairs and an open air restaurant overlooking the street to the beach. Our room had a view out over the main pool and while I agree the resort is a little tired, it all worked great for...

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1Thank HungryJaks
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear HungryJaks, Thank you for writing you review, we appreciate you taking the time to do this for us. Feeling right at home is exactly how we want people to feel while staying with us. Our Honesty Bar, Brigadier lounge, complimentary bicycles and open air feel seem to drain away tension and help people to relax. Thank you again for...

Surfers Paradise, Australia
Reviewed 23 October 2015

Review collected in partnership with Accorhotels.com
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Thank Lynette110
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Sydney
Reviewed 23 October 2015 via mobile

Our visit this time was a bit of a let down. Sadly, The Reef House has lost its edge & exclusivity. The property is tired, in need of some major refurbishments particularly the room furnishings. Rooms require tall boy or general Chester draws, verandah furniture go back at least 15 plus years & pools are tired & in need of...

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Thank Michael795
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Michael795, Thank you for posting your review, I am sorry to know you feel this way. The whole team at the Reef House both individually and as a group review Trip Adviser on a regular basis, since your review two staff members have come to be and asked if I had read your review? I in turn asked them...

Sydney, Australia
Reviewed 22 October 2015

We booked a 5 night stay via Luxury Escapes in October this year. Firstly let me say the staff were great, but the Hotel self rates as a 5 star hotel. Our room was a verandah room with ocean views. Nice aspect, however on closer inspection our bath had a peeling surface, including where they had clearly resurfaced the bath...

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1Thank Nickstar79
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Nickstar79, Thank you for staying with us and for your feedback, your thoughts on our staff members, food and pools absolutely true. We take so much pride in making sure everybody enjoys their stay at the Reef House and Spa. We do apologise for the room you stayed in, it is obvious the room did not pass our quality...

Joondalup, Australia
Reviewed 21 October 2015

From making the reservation (Gemma) to front of house (Megan) Restaurant (Michael) to the cleaners ((Sharon) A complete performance. Nothing was a hassle, and if something was not right someone was there to rectify straight away. I must single out Gemma at reservations, we swapped and changed things a number of times and nothing phased her. What a pleasure to...

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Thank David B
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Thank you for your review David B, Everybody is delighted with your feedback and thank you for mentioning so many of your staff members by name. Gemma has been with our team for a number of years and is based in reservations. We encourage everybody to book via Gemma, nobody knows the Reef House and Spa better ! Thanks again...

Gungahlin
Reviewed 21 October 2015

Just had 5 lovely nights at Reef House. Despite being on the beachfront and surrounded by other apartments, this is a quiet hotel with very comfortable and well appointed rooms. Two large pools, surrounded by a lush garden make for a comfortable and relaxing environment, quite apart from the beach which is across the road. The restaurant is also very...

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Thank polly164
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Good afternoon polly164, Thank you for staying with us polly164, it is great to know you had a relaxing holiday. As you mention other properties in Palm Cove do not influence the Reef House at all, guests staying in our beach front rooms often tell stories of waking up to the sound of waves and sea breezes not hustle and...

Adelaide, Australia
Reviewed 19 October 2015

5 nights at the Reef House in Palm Cove were very relaxing. Older hotel with character right on the waterfront and almost in the middle of the Palm Cove strip. Service was sound and the restaurant was pretty good, how it would survive in a more competitive environment without the ready stream of tourists would be interesting to see. I...

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Thank 178Greig178
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear 178Greig178, Thank you so much for staying at the Reef House and Spa and for sharing your feedback on Trip Adviser. The Reef House and Spa was the first Hotel built in Palm Cove, our Colonial Style Beach House dates back to around 1958 and begun it's most recent history in 1972 when Brigadier Thompson acquired the property. 178Greig178,...

San Francisco, California
Reviewed 18 October 2015

We very munch enjoyed our stay at the Reef House Palm Cove. This hotel––it could better be described as a kind of old-fashioned inn-by-the-sea––was probably the nicest, most beautiful place we stayed in during our entire month-long trip through Australia. The staff was extremely friendly and helpful at every point, particularly in helping us figure out how to plan our...

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1Thank Rick049
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Rick049, I just wanted to thank you for staying at the Reef House and for taking the time to post your review. The number of Trip Adviser reviews you have written is staggering and to receive praise from your review means a lot. We pride ourselves on being a Colonial Style Beach House by the Sea and once again...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: €136 - €308 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#5 Spa Hotel in Palm Cove
#5 On the Beach Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a balcony room.”
 of 5 bubbles marioneaton, 22 Feb 2017 | Read review
“If on ground floor, ask for room with fenced courtyard instead of open to pool for privacy”
 of 5 bubbles 725SandraM, 28 Jan 2017 | Read review
“Ground floor rooms have plenty of privacy and easy access to all facilities”
 of 5 bubbles marianneiank, 8 Jan 2017 | Read review
“Excellent Christmas lunch seafood extravaganza!”
  • View across the road from resort.
 of 5 bubbles 626denyseh, 27 Dec 2016 | Read review
“All the rooms are fabulous, the website shows the full selection in great detail.”
 of 5 bubbles msantoro03, 5 Dec 2016 | Read review
5 of 5