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The Reef House Palm Cove - MGallery Collection

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The Reef House Palm Cove - MGallery Collection
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703 Reviews from our TripAdvisor Community

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Showing 679: English reviews
Virginia Beach, Virginia
Reviewed 2 January 2016 via mobile

We enjoyed a 4 night stay in early Nov 2015 in a verandah room overlooking the pool. Our room was clean, comfortable and quiet. The furnishings are a bit old / dated - but everything was in good order. Parking underneath the hotel was very convenient. Just outside the front door of the hotel is a beautiful beach with a...

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Helpful?
Thank ds5324
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Ds5324, Thank you for staying with us and for taking the time to write your review, I am sure it will help fellow Trip Adviser readers to plan their next holiday in Palm Cove. The Reef House does have a great location and plenty of free undercover parking. Our team is always focusing to ensure we are clean and...

Kununurra, Australia
Reviewed 29 December 2015

For the cost of a one night stay, extremely disappointed with this Hotel. Cheap and nasty rollaway for an adult to sleep one as there were 3 people in the room. Very tired room needing a new air conditioner and cutting in and out and leaking water. Not value for money and charging a 15% surcharge on a public holiday...

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1Thank LeeIrvinParkManager
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Lee57Kinglake, Thank you for staying at the Reef House, I am sorry to read you felt so disappointed with your stay. I would appreciate the opportunity to contact you directly. Once again I am sorry to learn of your stay and I hope to speak with you in the near future. My email address is wayne_harris@reefhouse.com.au

Victoria, Australia
Reviewed 29 December 2015

The place needs a lot of work showing its age Very disappointing from what they advertise Desperate for new donnas as we asked for ours be changed only to have another replace with yellow stains A lot to be said for the canapés they have as well, looked very nice if you could receive some from the amount they put...

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1Thank Christine W
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Christine W, Thank you for your review Christine W and for staying with us at the Reef House. Please accept my apology for the doona cover, this should not have happened. Jean and I will ensure our stock levels are high and we implement a better system of checking. The Honesty Bar and Brigadier drinks I host each evening...

Cairns, Queensland, Australia
Reviewed 28 December 2015

My wife and I booked for a night away, after a busy Christmas. The weather was shocking, so much rain, but we sat on our balcony over looking the pool and read and unwound. The room surpassed our expectations. The Brigadeer Suite. Massive king sized bed and beautifully appointed. The welcome at the front desk was engaging and warm. We...

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Thank Peter M
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Peter M, I was our pleasure to help you with a fantastic stay, thank you for deciding to stay with us! Trip Adviser is all about sharing your travel and accommodation experiences with other travelers so they can make decisions about where to go or what to do in the future. Thanks to you and others with great reviews...

Dublin, Ireland
Reviewed 28 December 2015 via mobile

Myself and my new husband have just returned from out wedding at Palm cove. We stayed at the reef house and I can easily say that it is the best hotel we have ever stayed in. The customer service went above and beyond what could be expected from a hotel. With the bad weather last week it was looking like...

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Thank katie w
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Hello Katie and thank you so much for your amazing review ! You and your family are such a lovely people, the entire Reef House team could not wait to assist in any way possible. We are so happy your wedding day went well despite the weather. We wish your family all the best, if we can help with anything...

Reviewed 27 December 2015 via mobile

We arrived on Christmas Eve for our honeymoon and had Bianca arrange a lovely seafood platter to our room on Christmas Day which exceeded expectations. Started off on the wrong foot by being abruptly told that we could not access the honesty bar while lunch was served. Our room was wonderful, very private, overlooking the ocean. Isabel at The Spa...

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Thank Purples1
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Purples1, Congratulations on your recent wedding and thank you for taking the time to write your review and for staying with us at the Reef House. I remember meeting you around our beautiful grounds on many occasions during your stay. Thank you for acknowledging so many of the wonderful points you experienced and for giving Bianca and Isabelle a...

Cairns, Australia
Reviewed 20 December 2015

My husband and I recently celebrated our anniversary at the Reef House Palm Cove. What a perfect location and charming atmosphere. Palm Cove is truly magical, and how absolutely amazing it is staying right across from the beach. The property is quaint, very well looked after, comfortable, picturesque, and the staff were so lovely, very professional, welcoming and friendly. They...

Review collected in partnership with Accorhotels.com
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Thank travelforevermore
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear Travelforevermore, Thank you so much for your review, it really means a lot to the whole team to know you enjoyed your stay so much. It is great to know you would highly recommend us and we thank you for doing this. Take care and enjoy your travels.

Caerphilly, United Kingdom
Reviewed 18 December 2015

We arrived in cairns after a 3 night stop over in Hong Kong we had a hire car and arrived at the reef house very tired and early we were greeted by a beautiful smile from megan who was able to look as fresh as a dasie and as cool as a Cucumber in the sweltering heat. She showed us...

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Thank twig172
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear twig172, Thank you so mush for staying with us. The 3 night stop over in Hong Kong sounds like it was demanding and you were relieved to finally arrive at the Reef House. it is nice to read you were able to quickly relax and feel at home in Paradise.

Cairns
Reviewed 14 December 2015

We have stayed a number of times at this hotel some years apart; it has an old world charm, some what tropical colonial style which is very relaxed. However it is not the same place it was 10 years ago; the staff are not as discreet, tidy or courteous. I think it is unfortunate to see a staff member leaning...

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1Thank P854
Wayne H, Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Dear P854, Thanks for posting your review on Trip Adviser P854, Overall we are pleased to know you enjoyed your stay and you found our rooms to be clean, comfortable, attractive and generous in size. These are really important factors to get right while we continue to work on our improvement plans. Please accept my apology for the staff member...

Reviewed 13 December 2015 via mobile

We had our wedding at the reef house on the 9th october and just loved it.The staff were so friendly and helpful especially bianca the wedding coordinator she went above and beyond nothing was ever a hassle. I could not of done it with out bianca thanks for making our day so special. Rachael & Grant

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Thank Rachael S
Wayne H, General Manager at The Reef House Palm Cove - MGallery Collection, responded to this review

Thank you Rachael and Grant and congratulations on your special day, we were honored to be apart of your special day! Bianca also passes on her thanks, you were a really great couple to work with and we all wish you a lifetime of happy memories. Take care, Bianca and Wayne

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located just 25 minutes north of Cairns in the secluded Palm Cove, an upscale boutique beachfront experience awaits guests at Reef House Palm Cove - MGallery Collection.The resort offers a warm, personalised service for all guests and together with its comprehensive range of resort facilities, The Reef House is the perfect getaway for couples seeking romantic bliss or simply a holiday in sheer relaxation. ... more   less 

Additional Information about The Reef House Palm Cove - MGallery Collection

Address: 99 Williams Esp, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Region: Australia > Queensland > Cairns Region > Palm Cove
Price Range: €134 - €323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reef House Palm Cove - MGallery Collection 5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Hotel Style:
#4 Spa Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#5 Luxury Hotel in Palm Cove
#7 Romantic Hotel in Palm Cove
#8 Family Hotel in Palm Cove
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Questions & Answers

Here's what travellers have asked, with answers from The Reef House Palm Cove - MGallery Collection staff and other travellers.
5 questions
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Rosebud, Australia
Woodside, Australia
over a year ago

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Questions? Get answers from The Reef House Palm Cove - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden needs upgrading around pool area for a more cultivated appearance. (At least up to the standard of the wonderful street planting in Palm Cove)”
canberra2017, 23 Apr 2017 | Read review
“No complaints”
Carmielovesqld, 16 Apr 2017 | Read review
“Some rooms have a lovely view of the pool”
celiamacdonald, 15 Apr 2017 | Read review
“Choose a balcony room.”
marioneaton, 22 Feb 2017 | Read review
“If on ground floor, ask for room with fenced courtyard instead of open to pool for privacy”
725SandraM, 28 Jan 2017 | Read review
5 of 5