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Xeliter Balcones del Atlantico

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188 Reviews from our TripAdvisor Community

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There are newer reviews for Xeliter Balcones del Atlantico
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Showing 130: English reviews
Michigan
Reviewed 22 November 2013

We booked 10 "beachside" villas because their website at the time portrayed the property to be a charming boutique resort with 35 rental units (the website has since updated that information along with the misleading photo of what appeared to be a beach villa but is really their restaurant). So you can imagine our shock when we drove up to...

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Helpful?
2Thank MichiganTess
Santo Domingo, Dominican Republic
Reviewed 23 October 2013

NO AIR CONDITIONER / NO ICE / BAD SERVICE / BAD CATV SYSTEM / the security when to my aptt noise, with a gum , no restaurant open at 8pm , no glass water at the apt , no towers , is terrible servicesss

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4Thank SANTIAGO F
Myrtle Beach, South Carolina
Reviewed 25 September 2013

I rented the 3 bedroom penthouse from Sep 24-28, 2013. Upon arrival we checked in and followed a golf cart to the building. No assistance with luggage was offered. My wife and I, my friend and his wife carried everything into the building. So that's the first thing that stands out. The unit itself (121) has central air that works....

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7Thank LP148
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this review

Thank you for taking the time to write this review. We sincerely appreciate having you as a guest in our property, and would like to thank you for providing detailed feedback regarding your recent stay. In our efforts to continually improve operations and exceed guest expectations, your comments will help us provide great experiences for future guests. Please accept my...

Montreal
Reviewed 2 September 2013

I was sorely disappointed with Balcones del Atlantico. The website, the photos, and the reviews really paint a different picture than the experience we had. I still can't figure out why the glowing reviews here. Guests are greeting by name by the security guard when arriving at the entrance, and it is quite a nice gesture. However, the property itself...

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3Thank moremanoi
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this review

Dear Guest: Thank you for choosing Balcones del Atlántico and thank you for taking the time to wirte this review, your opinion is important for us, be assured, we take your review very seriously and will use this as a tool to retrain our team players and improve areas of deficiency. It is an important part of our strategy to...

Sosua, Dominican Republic
Reviewed 1 September 2013

The unit we were provided was really sub standard. No curtains in the bedroom but a cheap broken plastic blind, the instruction sheet on the lamp from Ikea was still on the lampshades, no light fixtures on ceiling. In plain sight, instead of a dishwasher, was a dirty bucket ( probably what they use to clean the floor). There were...

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4Thank MarieJoseeB2011
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this review

Dear Guest: Thank you for choosing Balcones del Atlántico for taking the time to provide detailed feedback of your recent stay at Balcones. Our guest comments are an important part of our strategy to continuously improve the facilities and services we provide our guests. Your candid feedback helps us to achieve that objective and we sincerely appreciate your time. We...

Manhasset, NY
Reviewed 30 August 2013

We just returned from a great vacation at Balcones. My cousin got married there on Saturday. The wedding was unbelievably gorgeous. No detail was overlooked. Our stay at the hotel was very nice. The apartments are huge and have wonderful amenities. The grounds and pool and short walk to the beach were also great. The beach itself is stunning and...

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2Thank Melisita
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this review

We appreciate your feedback and I thank you for the details you highlighted as it is important for us to know what our guest appreciate. We will be delighted to welcome you and make your next stay a perfect one! I send you my kindest regards along with my appreciation, once again, for taking the time to provide detailed feedback...

Atlanta
Reviewed 24 August 2013

Beautiful grounds, beautiful beach, immaculate accommodations. However, my review is heavily influenced by the professional and discrete service from Ramon (head of security) and Darling (manager) when I experienced a 'stranger-in-a-strange-land' incident in the Dominican. Basically, they helped defuse a potential disastrous situation that appeared out of nowhere. Ramon's experience as a former police officer and Darling's tactful insight helped...

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Helpful?
Thank AmcGmc
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this review

We appreciate your comments regarding your stay at Balcones del Atlántico. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strives to meet your needs and expectation. Thank you again for sharing your experience. My best regards! Maxaida Marte General...

Reviewed 16 August 2013

Beautiful beach, wonderful apartment, nice service, what else could you ask? The beach is perfect for kids, is quiet and calm and you can watch them from the bar or restaurant. The apartments are big, with a modern tropical elegant furniture and a good housekeeping, you feel like at home.

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1Thank Lil B
Maxaida M, General Manager at Xeliter Balcones del Atlantico, responded to this review

We appreciate your comments regarding your stay at Balcones del Atlántico. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. We continuously strives to meet your needs and expectation. Thank you again for sharing your experience. See you soon in paradise! Maxaida...

Valdosta, Georgia
Reviewed 22 July 2013

We had a great time at Balcones del Atlantico. This place is well decorated and clean. The rooms were marvelous and the bathrooms were just phenomenal. Staff was pleasant and helpful. I would not have any problem going there again, in fact, if I go back to Las Terrenas, Balcones del Atlantico will be my first choice. All it needs...

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1Thank FGV59
Washington DC
Reviewed 16 July 2013

We had a great stay with our kids at Balcones del Atlantico. The apartment are clean and nicely decorated. The staff is friendly and responds quickly when we needed something. The restaurant (Porto) is very good and has great staff. The beach is just wonderful--very clean and safe for children. I highly recommend this place.

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2Thank nana_WashingtonDC

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Xeliter Balcones del Atlantico, the newest luxury resort in the Dominican Republic. Balcones features lavish one- two and three bedroom villa suites, a beachfront Spa, Porto, a beachfront restaurant and bar, and a wide variety of Caribbean vacation activities including watersports, eco-tourism and more. Get the full luxury experience by staying at the Penthouse Villa where you will enjoy a rooftop deck offering incredible views, an impressive private plunge pool, and close to 4000 sq ft. of luxury space for 6 to 7 friends or family. Located on the Dominican Republic's Samana Peninsula, Balcones del Atlantico is nestled in a lush tropical oasis on nearly a kilometer of Playa Las Terrenas. Discover some of the world's most pristine beaches, untouched landscapes and underwater splendors while enjoying world-class accommodations and amenities. Check out our current Caribbean vacation packages. ... more   less 

Additional Information about Xeliter Balcones del Atlantico

Address: Las Terrenas - Portillo Road KM. 5, Las Terrenas 32000, Dominican Republic (Formerly Balcones del Atlantico)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: €233 - €578 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Xeliter Balcones del Atlantico 4.5*
Number of rooms: 35
Reservation Options:
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Also Known As:
Balcones Del Atlantico, a Rock Hotel Las Terrenas
Xeliter Balcones Del Atlantico Las Terrenas, Dominican Republic - Samana
Hotel Style:
#3 Top resorts Hotel in Las Terrenas
#5 Family Hotel in Las Terrenas
#9 On the Beach Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Xeliter Balcones del Atlantico staff and other travellers.
7 questions
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Philadelphia, Pennsylvania
6 months ago
New York, New York

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Questions? Get answers from Xeliter Balcones del Atlantico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All unitas at the back of the property”
 of 5 bubbles JME1313, 1 Nov 2016 | Read review
“Ask for roof top terrace with jacuzzi”
 of 5 bubbles Lauriebydasea, 14 May 2016 | Read review
“Rooms closer to reception and further from the beach are quieter.”
 of 5 bubbles danir180, 21 Mar 2016 | Read review
“best customer service, close to beach, peaceful”
 of 5 bubbles angelajeane, 3 Feb 2016 | Read review
“Very large condo units.”
 of 5 bubbles 831ronk, 24 Jan 2016 | Read review
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