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Grand Bahia Principe El Portillo

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5,351 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe El Portillo
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Showing 2,580: English reviews
Toronto, Ontario, Canada
Reviewed 7 July 2013

I will write about about bad experience first and then the good ones. Bad 1:- A word of caution for people looking for water sports, there is only one life guard stationed far away from aqua sport center, he cant even see the area. I almost drowned in the sea when my kayak overturned , Drifted in sea for 15...

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Helpful?
5Thank TiWaRiAjAy
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all we want to thank you for the comments we did get through our community of Tripadvisor. As a company dedicated to the total satisfaction of our guests, we provide the most value to your opinion, in order to remain in a line of constant improvement. Our goal is not only to satisfy guests' needs, but...

Brantford, Canada
Reviewed 7 July 2013

After previous vacations to many parts of the Caribbean, we (my wife & I) finally took our first get-away to the Dominican Republic. We seem to have subconsciously stayed away from the D.R. because of our perceived commercialized atmosphere within the rows of oversized resorts on the beaches of Punta Cana & Puerta Plata. We typically prefer smaller resorts (under...

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Helpful?
9Thank Love2Travellers
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Is greatly appreciated your comments. Our goal is to get the maximum satisfaction of all our and being able to fully achieve their expectations. Let us inform you that we completely agree with you that our hotel is a family and homely, the perfect place to disconnect from the big metropolis. Once again we value the time has...

new york
Reviewed 5 July 2013

I stayed in the Royal Golden Section with 2 toddlers from June 26 - July 3. After a 45 minute transfer to the hotel, we had a long check in. After given a room with the exact opposite of everything we requested, we are able to get a great room in Villa 1 which was close to ever tying and...

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Helpful?
4Thank smrnj
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve...

Toronto
Reviewed 3 July 2013

We visited el Portillo from June 23rd to June 30th, 2013 and had a great time. It was our second time in Dominican Republic. Samana is beautiful and definitely is a place to visit and enjoy numerous times. Resort was very nice and amazed with gorgeous landscape. Service was great - all employees were very friendly and helpful. Beach was...

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Helpful?
3Thank Dina_2001
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of...

Bobcaygeon, Canada
Reviewed 2 July 2013

My husband and I had a wonderful holiday at GPB El Portillo. This resort is consistent overall with the Bahia Principe brand, this is our fourth holiday with GBP. My review is brief, much of our experiences are the same as other travellers - great! The food is quite good, the bar drinks overall are good with one exception -...

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Helpful?
6Thank Crisatthelake
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear guest, On behalf of our General Manager and all Team Members at Gran Bahia Principe El Portillo we thank you for you valuable comments and we hope to have the pleasure of welcoming you again in the near future. Bahia Principe Hotels & Resorts for your summer holidays in Samana Kisha Rodríguez Then Grand Bahia Principe El Portillo

Mississauga, Canada
Reviewed 2 July 2013

We were first time in DR . The hotel was recommended to me by my Manager who went there around 3 weeks before. We came at the end of June . After the flight we landed in Samana. There's about 45 minuts drive by bus from the Airport to the Hotel , but we could admire the beautiful scenery and...

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Helpful?
3Thank Agnes K
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your nice words about your recent stay at Grand Baha Principe El Portillo. We are really glad that you have enjoyed our hotel, and service. Our team is so happy to read all your nice comments about them and about their work. We hope to welcome you back again next time to make...

Montreal
Reviewed 2 July 2013

Review’s perspective : Long but complete review based on objective facts and considerable traveler’s experience. I will try to describe the whole experience point by point. (Please considerate I am a French speaker) Overall Travel Vision : ‘’You have what you pay for’’. I always consider that this is a CARRIBEAN experience…. Paid Price – Taxes = Remaining $$$ for...

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Helpful?
5Thank Kevin C
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about of our facilities and our beautiful beach. Comments like that you send us, are what motivate us as a team every day to improve the...

Whitby, Canada
Reviewed 2 July 2013

We just returned from El Portillo, having visited June 24 to July 1.Our last visit was in March of 2010. We stayed in a junior suite. We had a great time and I recommend this hotel. Food: the food was great and lots of it, we only did one a la carte as the buffet was very good! Service: Excellent!...

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Helpful?
4Thank QuigsWhitby_Canada
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We are greatly appreciating your comments. Our goal it is achieve maximum satisfaction of our guests. We hope to welcome you again to the Grand Bahia Principe El Portillo and to thank them in person. Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana Kisha Rodríguez Then Grand Bahia Principe El Portillo

Spruce Grove, Canada
Reviewed 1 July 2013

As the second review of Gran Bahia Principe El Portillo, this represents the second week of our two week visit, Dec 29/12 to Jan 12/13. Our first week was in building 11 and our second week was in building 5. We had originally asked for a building close to the front, say 3, 5 or 7, since we were travelling...

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Helpful?
Thank HappycampersCanada
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take...

New York City, New York
Reviewed 1 July 2013

Some friends, family and myself came here for spring break and had a fantastic time. The staff was incredible like Ariel, Daviel, Leiny and Amilka and they really made us feel right at home. We even got a chance to meet and take pictures with a popular Latin artist who stayed there! The food was exquisite, my favorites were the...

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Helpful?
2Thank Tiff M
Customer Servic... B, Jefe Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly we hope you had a good trip back home and we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We hope to have you back in the near future at the Grand Bahia Principe El Portillo and I take...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services: 2 pools Jacuzzi Sun terrace with loungers and sun umbrellas Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, tennis court, basketball court, volleyball net on the beach Water activity and scuba diving centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Main buffet restaurant and 4 a la carte restaurants 4 Bars Snack-bar Pueblo Principe: local craft stores, live music, shows, bars and disco. Rooms 582 rooms including 4 types: Standard, Club Golden Junior Suite, Junior Suite and Family Suite. Junior Suites are larger than Standard rooms. Room facilities: King size bed or 2 full size beds Fully-equipped bathroom with hydromassage bath tub, shower, hair dryer and magnifying mirror Air conditioning Ceiling fan Terrace or balcony Telephone Radio alarm clock Satellite TV Coffee-making facilities Mini-bar Safe (with additional charge) WiFi (additional charge) Ironing set (available on request) Superior Junior Suite: balcony or terrace, sitting area with sofa-bed, ironing set, coffee-making facilities, private guest service phone line, umbrella, VIP amenities. Club Golden and Club Hacienda Junior suites (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service (additional charge) Bahia Scout Water park Other services Medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Personalised diets on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 

Additional Information about Grand Bahia Principe El Portillo

Address: Crta. las Terrenas - El Limon, km 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Region: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range: €133 - €443 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Dominican Republic - Samana
Hotel Style:
#1 Top resorts Hotel in Las Terrenas
#2 On the Beach Hotel in Las Terrenas
#2 Spa Hotel in Las Terrenas
#3 Family Hotel in Las Terrenas
#7 Romantic Hotel in Las Terrenas
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe El Portillo staff and other travellers.
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Brooklyn, New York

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Questions? Get answers from Grand Bahia Principe El Portillo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had the Royal Golden Suits (in section 7 close to lobby) Not a far walk to everything. Very quiet.”
 of 5 bubbles 439steved439, 29 Nov 2016 | Read review
“2nd or 3rd floor incase it floods”
 of 5 bubbles darrenandgillian, 24 Nov 2016 | Read review
“Jr suites are perfect”
 of 5 bubbles girardnancy, 21 Nov 2016 | Read review
“Building 26 has the best rooms, 12 has a nice quiet pool beside it. They are the two farthest rooms but the resorts not big.”
  • Window from bedroom to bathroom.
 of 5 bubbles 139maryanneh, 14 Nov 2016 | Read review
“we were at 4201 and 4202 between lobby and beach very good short walk”
 of 5 bubbles rossita, 14 Nov 2016 | Read review
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